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St. Charles Chrysler Dodge Jeep Ram - Service Center
St. Charles, IL
141 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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141 Reviews of St. Charles Chrysler Dodge Jeep Ram - Service Center
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November 03, 2022
Very friendly, honest, and willing to work with you. Made us feel like part of their team and not just another sale. Highly recommend this dealership. Made us feel like part of their team and not just another sale. Highly recommend this dealership. More
by Maria Urbasek
Employees Worked With
Other Employees :
Dan Ditusa, Joe Winklepleck, Chris Mancari
October 24, 2022
Brought my car in for 3 different issues. Wasn't happy with the tech, but I figured fix the car. Got a customer service person ask how the service was going. I informed her that I was told on Wasn't happy with the tech, but I figured fix the car. Got a customer service person ask how the service was going. I informed her that I was told one issue would take weeks, another issue they did not know if they could fix, and a third to repair a paint issue I would have to wait till February (7 months later) of the following year to get in for paint repair. Tech said pay the deductible upfront so when you come in its faster. So I did. I got a call from the Service Manager, who apologized and said bring in your car (we set an appointment) and they would have a loaner ready. Thinking that was nice of them. Not really, no loaner available. I come to find out the parts for the one repair that was supposed to take weeks came in the week earlier. Manager was all talk, no loaner car, had to call a buddy for a pick up. So I get the parts installed, I get told they may or may not have fixed the other issue. If it wasn't fixed I would have to put a new case in. Also did not do ANYTHING with the paint issue. 2 weeks later I get a call from some guy who tells me that I owe them money. I ask why he said that I owe the deductible. So I proceed to tell him no, I paid here is the info off the receipt. He apologizes, yet again no resolution on the paint issue. So here I sit weeks later nothing on getting my car fixed. Honestly I would avoid this location for service, based on my experience I have doubts with them overall. More
by Bradley.reinke
Employees Worked With
Ervin Dutkovich
October 11, 2022
Service department was great! Very attentive and responsive. I take my jeep there for factory maintenance. Too bad I was not able to purchase my new vehicle from them. Sales p Very attentive and responsive. I take my jeep there for factory maintenance. Too bad I was not able to purchase my new vehicle from them. Sales person was great. Sales managers were not willing to negotiate final price beyond manf. rebates, so I took my purchase to another jeep dealership that would and did. Too bad. More
by Missed Out
October 09, 2022
It started with a shifter service light. Tool it in and had it diagnosed. First part they replaced did nothing and did not fix the problem. After replacing a second part ,it was finally fixe Tool it in and had it diagnosed. First part they replaced did nothing and did not fix the problem. After replacing a second part ,it was finally fixed. Because of their poor diagnosing they tried to charge me for the first part that I didn't need .I had to complain to the service manager to have the part removed from my bill. You would think I learned my lesson NOPE. The following week I had a problem with my drivers door lock. They took the door apart, found the problem and reassemble the door and I paid for the diagnose. Had they stocked parts it could have been repaired the first time it was apart. The following week the part came in and was installed. During the second dismantle to repair my lock the service person broke an additional part. The dealer decided it was my problem that their guy broke an additional part and BILLED me . More
by Michael
Employees Worked With
September 16, 2022
The service department is really helpful. Explained service, ordered parts, gave rides. All problems fixed. Explained service, ordered parts, gave rides. All problems fixed. More
by vdbnumi
September 13, 2022
Great customer service from service manager Brian. Was able to help me with a rental for repairs on my truck and his customer service skills is best in the business. Was able to help me with a rental for repairs on my truck and his customer service skills is best in the business. More
by robacz4076
Employees Worked With
Joe Winklepleck
