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St. Charles Chrysler Dodge Jeep Ram
St. Charles, IL
551 Reviews
St. Charles Chrysler Dodge Jeep always maintains competitive new and pre-owned inventories of Chrysler, Dodge and Jeep vehicles. Staffed with experience sales representatives and top trained technicians, we're here to provide a fun, easy and valuable automotive shopping and service experience. Stop by our dealership today at 1611 E Main St to see for yourself!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 551 reviews
January 03, 2009
WARRANTY SCAM - BUYER BEWARE: Purchased a used 2004 Cadillac Escalade from Al Pimonte Cadillac in St. Charles January 2008. The manufacturer bumper to bumper warranty was set to expire in April 2008 an Cadillac Escalade from Al Pimonte Cadillac in St. Charles January 2008. The manufacturer bumper to bumper warranty was set to expire in April 2008 and I was given an option to purchase an extended warranty that would start after the manufacturer warranty expired. I was told I could cash-out the warranty at a prorated value if I sold the vehicle. I went to my bank to pick up a check for the vehicle cost and decided to do the extended warranty as well, so I had an additional check cut for the warranty in the amount of $2018.18. Went to the dealer told them I decided to go with the warranty, the finance manager ripped up my original paperwork and drew up new paperwork that included the warranty cost. I didn't receive any warranty documents at that time so I asked if I would receive warranty information or cards in the mail and was told yes. With gas prices soaring I sold the vehicle in June 2008. I contacted dealer for refund of unused portion of my warranty. I submitted via fax the documents the dealer requested but received no refund. After a month or so and four phone calls I was finally told that I didn't purchase an "Extended Warranty" as I was told but the $2018.18 I paid in addition to the vehicle total cost was just MY COST to "CERTIFY THE VEHICLE" and that I would not be receiving ANY refund. I was even told I was not the only customer this recently happened to and he confused me with someone else and that is why I didn't receive a call back... I asked for the dealership manager and received a phone call from a man who claimed to be one of the owners. He yelled and screamed at me, said all the paperwork in my file said the vehicle was CERTIFIED and that I paid only to "CERTIFY THE VEHICLE". He said the two year extended warranty I thought I was purchasing would have been thousands more than what I paid. I contacted GM directly who said dealer pays NOTHING to certify a vehicle, that it is a courtesy GM gives the dealer upon dealer inspection of a used vehicle to help them sell it, the GM rep said he made a report of the incident. Al Piemonte completely mislead me, I purchased NOTHING additional, received nothing additional for the $2018.18 additional I paid, they simply pocketed the additional money! More
by SCAMMEDATPIEMONTE
Employees Worked With
Anthony Marr, Mike Bryant, Todd
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