St. Charles Chrysler Dodge Jeep Ram

I was not looking seriously for a new truck and SUV. After talking to the sales staff and management,I was convinced that a new truck was a wise choice for me. Everyone took their time to explain the cu After talking to the sales staff and management,I was convinced that a new truck was a wise choice for me. Everyone took their time to explain the current sales programs, equipment/ warranty options, trade in value of my old truck / SUV and finance options. The staff made me feel at home and comfortable with my purchases. The customer service was outstanding. I purchased a 2011 Dodge Ram and 2011 Grand Cherokee. I would not hesitate to recomend this dealer to anybody looking for a new car. This dealer and the staff deserves top rating for customer service. The inventory was also a plus, we did not have to wait for the Grand Cherokee or truck, the models we desired were on the lot. More

On Thursday I set out to purchase a new Jeep. After being given the run around at several other dealerships, a friend suggested Piemonte Jeep in St Charles so I took a ride over. While at the dealership, given the run around at several other dealerships, a friend suggested Piemonte Jeep in St Charles so I took a ride over. While at the dealership, I was treated GREAT! Shaunta & Chris went out of their way to make me feel comfortable! Rather than pushing me into a vehicle, they explained and educated me on my potential purchase. Shaunta & Chris even went as far as to tell me they understood I was a large purchase and that I should make sure to think my decision out. Sleazy - Not at all! Awesome Experience - Absolutely! I did not buy a car Thursday night, but did go back Friday for another test-drive and make my purchase on Saturday. If you are looking to make a purchase, I recommend Piemonte Jeep in St Charles! Thanks Shaunta & Chris "The Dream Maker"! I love my new Inferno Red 2011 Jeep Grand Cherokee Limited! More

DO NOT BUY A CAR FROM HERE. Everyone jokes about the sleazy, cheating car salesmen, but this place is full of them. There is just too much bad stuff to say about this place to fit in one review. Actuall sleazy, cheating car salesmen, but this place is full of them. There is just too much bad stuff to say about this place to fit in one review. Actually if your not looking to buy a car and just need a good laugh, go in and ask for a test drive. The salesmen will keep you entertained for hours. Also, don't be alarmed when the salesmen chases you out the door asking what he did wrong? haha. More

When someone comes in to test drive, let them test drive. Typical salesman stereotype. When a customer says no, they say no. No reason to beat around the bush. Too pushy and all about selling the car. Salesm Typical salesman stereotype. When a customer says no, they say no. No reason to beat around the bush. Too pushy and all about selling the car. Salesmen contradicted themselves. "I don't like selling new cars" then "You should by a new car because you won't have the left overs from someone else." Make up your mind. Salesmen- know the cars that are available.. don't guess on a car price if it is WAY off. Telling me a car is $7,000 is way different than a $15,000 car. DO NOT tell the customer that you would not pay the value of the car because there are many like them. DO NOT say that you do not want to buy my car for what it's worth because you can buy it cheaper elsewhere, if it's worth $6000 then give $6000! Worst experience ever. I am VERY disappointed in this place. Bettenhausen Dodge is phenomenal compared to this place. I will be buying all my future cars from them after this experience just because of the correct approach to selling. If you disagree, I didn't buy anything from you now did I? More

This is the WORST dealership to deal with. DON'T go here to buy your car or van. I purchased a car here and after the purchase, they gave me a run around. Malcolm Thurman is the sleaziest sales man. Afte to buy your car or van. I purchased a car here and after the purchase, they gave me a run around. Malcolm Thurman is the sleaziest sales man. After the purchase, he did not even want to deal with me. HORRIBLE! JUST HORRIBLE! Spend your money somewhere else!! More

WARRANTY SCAM - BUYER BEWARE: Purchased a used 2004 Cadillac Escalade from Al Pimonte Cadillac in St. Charles January 2008. The manufacturer bumper to bumper warranty was set to expire in April 2008 an Cadillac Escalade from Al Pimonte Cadillac in St. Charles January 2008. The manufacturer bumper to bumper warranty was set to expire in April 2008 and I was given an option to purchase an extended warranty that would start after the manufacturer warranty expired. I was told I could cash-out the warranty at a prorated value if I sold the vehicle. I went to my bank to pick up a check for the vehicle cost and decided to do the extended warranty as well, so I had an additional check cut for the warranty in the amount of $2018.18. Went to the dealer told them I decided to go with the warranty, the finance manager ripped up my original paperwork and drew up new paperwork that included the warranty cost. I didn't receive any warranty documents at that time so I asked if I would receive warranty information or cards in the mail and was told yes. With gas prices soaring I sold the vehicle in June 2008. I contacted dealer for refund of unused portion of my warranty. I submitted via fax the documents the dealer requested but received no refund. After a month or so and four phone calls I was finally told that I didn't purchase an "Extended Warranty" as I was told but the $2018.18 I paid in addition to the vehicle total cost was just MY COST to "CERTIFY THE VEHICLE" and that I would not be receiving ANY refund. I was even told I was not the only customer this recently happened to and he confused me with someone else and that is why I didn't receive a call back... I asked for the dealership manager and received a phone call from a man who claimed to be one of the owners. He yelled and screamed at me, said all the paperwork in my file said the vehicle was CERTIFIED and that I paid only to "CERTIFY THE VEHICLE". He said the two year extended warranty I thought I was purchasing would have been thousands more than what I paid. I contacted GM directly who said dealer pays NOTHING to certify a vehicle, that it is a courtesy GM gives the dealer upon dealer inspection of a used vehicle to help them sell it, the GM rep said he made a report of the incident. Al Piemonte completely mislead me, I purchased NOTHING additional, received nothing additional for the $2018.18 additional I paid, they simply pocketed the additional money! More