St. Charles Chrysler Dodge Jeep Ram

Note: I never leave bad comments unless the service has been phenomenally below expectations. Experience: My fiancé and I both purchased vehicles at this dealership within the past 10 months. Sales: Dur been phenomenally below expectations. Experience: My fiancé and I both purchased vehicles at this dealership within the past 10 months. Sales: During the price “negotiations”, the salesmen did everything they could to confuse my fiancé and I about the price of the vehicles. One salesman, Steve, admitted that he had previously been a used car salesman (usually the shadiest individuals) and wasn’t used to selling new cars. This was after he lied to us about the price of the vehicle and then tried to change his words. Financing: St Charles CDJ has many more incompetent employees. Bill Henders (financing) is a very nice person but terrible at his job. He is completely unorganized and unresponsive to email or phone calls. In an effort to cancel GAP protection and an extended warranty, it has turned into a 3 month ordeal (and not over yet). Bill gave me the wrong forms to fill out but I wasn’t told about this until I followed up with the dealership 3 weeks later. After filling out the correct forms, I was again forgotten until I followed up after 2 weeks. Now I was dealing with Rachel Valentino. I was told that I needed to sign the form (there is no field on the form for a signature to be written). After signing the form and returning it, I was told the checks would arrive in 7-10 days. I followed up again 2 weeks later – still no checks. I was told that their GAP company only cuts checks once per month and that Chrysler only sends warranty checks to the original loan bank or the buyer – I had refinanced with a different bank to get a better rate. Rachel then told me that I would get the checks in 3-5 days. It has been over a week again and still no checks. Service: The service team is (unfortunately) just as incompetent as the rest of the staff. Having brought the car into the dealership for oil changes without too much hassle, I decided to have the dealership repair some items that were covered under warranty. They took 2 business days to repair (estimated time was 2-3 hours) and had me get a loaner vehicle in the meantime. After hitting a pothole on the way back to the dealership and getting a flat tire, I was told I would need to pay $189 to replace the tire. There was no damage to the rim. The value of the tire at discount tire is about $95 installed. I love my car and love the Dodge brand, but the incompetence at this dealership is astounding. I have been met with incompetence at every interaction. Despite all of this, the owner of the dealership, Carlos Huerta, has done absolutely nothing to help. More

From the minute I walked in I felt at ease with Cruz and the staff. There was never any pressure, just a helpful man that sold me on the car and dealership. the staff. There was never any pressure, just a helpful man that sold me on the car and dealership. More

I used this dealership when I was not getting any assistance in my own state! The staff here were extremely helpful and went above and beyond the call of duty! I have friends who are now considerin assistance in my own state! The staff here were extremely helpful and went above and beyond the call of duty! I have friends who are now considering making the 8 hour drive (one way) to this dealership because of the positive experience I had with them! Even Cruz still is willing to help me almost 6 months later when I had a question about my vehicle, and was being told the incorrect info from the dealer here! I really am appreciative of the staff at St Charles Jeep and will be making the drive to them when the time comes to purchase another vehicle! Thank you for all your help and being so accommodating! You will not be forgotten! Anyone who is considering buying a vehicle from anywhere else WILL be disappointed if they do not go to St Charles Chrysler Dodge Jeep! More

This dealership is excellent in regards to customer satisfaction. Dealing with other car dealers in the past I have developed a sense of anxiety since most of them are in it to make as much money off satisfaction. Dealing with other car dealers in the past I have developed a sense of anxiety since most of them are in it to make as much money off the consumer as possible. This dealership is different. They go well beyond the term "customer service" and are very honest in their pricing and what they can do. I dealt with a sales person named James and he was very helpful in getting me the exact car I wanted, the price I was looking for, and the finance I needed. I highly recommend anyone looking for a new/used car to go to them and speak with James. I am very satisfied with the service and everything they have done for me. My opinion towards sales people and dealerships has done a 180 and its in large part to the fantastic job they did for me. Thank you James and everyone else that was involved in my deal to get my dream car. Sincerely, One Happy Customer More

Fastest purchase I ever made. Joe was very knowledgable about all the new features on my vehicle and took extra time to explain how they all worked. Ray was very helpful and communicative prior and after m about all the new features on my vehicle and took extra time to explain how they all worked. Ray was very helpful and communicative prior and after my visit. And Bill was expedient in the financing process which has been tedious and drawn out on other purchases elsewhere. More

This is the second time I have brought my vehicle in for an oil change and they have told me other components needed work or replacement that did NOT. This latest time I brought it in they told me both m an oil change and they have told me other components needed work or replacement that did NOT. This latest time I brought it in they told me both my swaybar lickage was bad and dangerous to drive. They also told me the left tie rod end needed replaement. I took my vehicle to my local mechanic who I've been going to for years and he told me that NOTHING at all was wrong with the sway bars linkage. He also said that the tie rod ends showed very minimal play and did not need to be replaced for quite some time. He recommended that I have it checked with each oil change. It makes me mad that the Dealership Service center tried to scare me into paying for repairs that were not needed. Very dishonest. Will never go back there again, as this is the second time they have done this. More

completely scam artist. Had a jeep repaired there for a leaking sunroof, less then a year from buying the vehicle. Tell you that everything must be replaced on the sun roof, and it will be covered by the w leaking sunroof, less then a year from buying the vehicle. Tell you that everything must be replaced on the sun roof, and it will be covered by the warranty only to owe 1,000 dollars because they only cover half. Then have you go home to notice at home that they did physical cosmetic damage to the vehicle. You call them back to only have them say, "Oh I meant to tell you that. We ordered the part." Also, They give you back a car with jobs that were suppose to be completed, but were not. The light in the back of the jeep was suppose to be fixed, but of course it was not. Complete scam artist never buy from them. More

Excellent service, low pressure, very friendly, one of my best times buying a new car in the last 25 years, great dealership, would highly recommend, Bill in financing was fantastic, great attitude, Bob my best times buying a new car in the last 25 years, great dealership, would highly recommend, Bill in financing was fantastic, great attitude, Bob my sales pro great job... More

Cruz was great! Bent over backward to keep us happy. Would definatly do business with them again. I highly recomend them. Not pushy at all. Would definatly do business with them again. I highly recomend them. Not pushy at all. More

Great experience. Found a good price and they worked with us. Would definitely go back. Friendly and everyone was very personable and made sure that we were satisfied us. Would definitely go back. Friendly and everyone was very personable and made sure that we were satisfied More