St. Charles Chrysler Dodge Jeep Ram

The Chrysler dealer i had been going to for 12 years couldn't fit me in for 3 weeks when i had a starter problem. Called St Charles and they fit me in, Paul Carter handled everything perfectly. that was couldn't fit me in for 3 weeks when i had a starter problem. Called St Charles and they fit me in, Paul Carter handled everything perfectly. that was 2 months ago. This week my battery light came on and my old dealer couldn't get me in for 3 weeks again, i called St Charles and they got me in in 2 days and Paul Carter took care of me again, the alternator was going out and Paul Carter handled it like a professional again. Because of Paul ill be changing dealers permanently ! More

Had an issue initially in purchasing a new Jeep. Sam Barakat (GM) addressed the issue directly with me following feedback that I provided. Following the conversation that I had with Sam, I felt the issu Barakat (GM) addressed the issue directly with me following feedback that I provided. Following the conversation that I had with Sam, I felt the issue was appropriately addressed, and appreciated the way that he coached his staff on an item that they needed to address. The return appointment was what I hope every dealer would do to structure the buying experience. We had all the paperwork ready to sign, and were able to get in and out in under an hour. They also did a great job of having an entertaining experience for our two year old that accompanied us. More

Took car in on Friday. Explained everything. Dealer scheduled work for Monday in THEIR computer. Arrived Monday. Dealer did not have knowledge of problem or anything in the computer. Dealer said they c scheduled work for Monday in THEIR computer. Arrived Monday. Dealer did not have knowledge of problem or anything in the computer. Dealer said they could not create problem at 45 mph. (Steering sticks at 65 mph and above) and window rattle. ( all you have to do is close the door to hear that it is loose in the track). They couldn’t find car when I got there to pick up. Dealer did not have any suggestions or work arounds. Note - Steering has been recalled and others on the web have had similar issues with a steering sticking spot at highway speeds. Bottom line, I am not pleased with the service department. You may have better luck. More

Best experience ever. Jimmy was awesome, his help got me my Ram, his experience got me to trust them. Everyone, ask for Jimmy. I'm positive he'll help you find the perfect automobile for you. my Ram, his experience got me to trust them. Everyone, ask for Jimmy. I'm positive he'll help you find the perfect automobile for you. More

Bought 2 cars with in 1 week from Jeff Great sales guys Bought 2 cars with in 1 week from Jeff Great sales guys if anyone looking for a car or truck go see Jeff tell him Matt y sent you thanks Bought 2 cars with in 1 week from Jeff Great sales guys if anyone looking for a car or truck go see Jeff tell him Matt y sent you thanks More

Great service dept. They fixed my truck when another local Dodge dealer could not. Thanks!! local Dodge dealer could not. Thanks!! More

I have tried twice in the past month to test drive two different vehicles. They keep claiming they're in inspection. The first vehicle was allegedly in inspection for a month. Never did get to test drive different vehicles. They keep claiming they're in inspection. The first vehicle was allegedly in inspection for a month. Never did get to test drive it. It just disappeared from the website. I called today about a different car and got the same run around. "I'm sorry that vehicle is in inspection. But if you'd like to come in and talk about financing, you can still purchase the vehicle." What is that? I can purchase the vehicle, but I can't test drive it? What is your deal people? Sorry, but that's just shady. More

Jeff was great to work with. Through all the questions we had during the process he had an answer. He made the car buying experience straight forward and did everything in his power to not only get me the ex had during the process he had an answer. He made the car buying experience straight forward and did everything in his power to not only get me the exact car I wanted but for the price I wanted. Would highly recommend Jeff and the entire St. Charles Chrysler Dodge Jeep Ram for any future car purchases. More

Service service service.....Sad, at the time of the sale I was asked if I wanted a back up camera, I said "no as it was too expensive". Fast fwd month later started getting calls to have my "We/Owe" install I was asked if I wanted a back up camera, I said "no as it was too expensive". Fast fwd month later started getting calls to have my "We/Owe" installed?? Fast fwd through multiple calls to figure out WTH was going on, I went up to dealership to ask them to show me where I approved this?? They could not...Then sales mgr. says "we found your WE/Owe ??" and it was dated 7/22 (that day) IE they just printed it??? with no signatures etc So after seeing all the bad Svc Dept. reviews I've asked several times for my "Pre-Paid" product to be mailed to me so I can install it myself...Yep, guess what, ZERO Response!! So I guess I'll have to take another trip up when I can.....One thing was Jimmy in sales was good to deal with but his support staff is horrible. More

Typical dealer service. I brought my 2015 Wrangler in for service last week. I was told that the diagnostics fee was $100 and applied to the service. I came in knowing the bloated service pricing at dealersh service last week. I was told that the diagnostics fee was $100 and applied to the service. I came in knowing the bloated service pricing at dealerships but needed this issue resolved quickly. After the tech inspected the vehicle I received a call from service that the issue was a bent electrical wire and it was going to be around $300 to fix, where I then agreed to the amount. Later on, I received a call from service again stating that the issue wasn't resolved and that another two hours of labor was needed, at the cost of $265. So I was stuck either paying the additional charge or declining, where I still would owe $300 but with nothing fixed. Let me pose this question then. What is the point of diagnostics service? The logic behind this is that I pay the dealer a $100 and the techs find out what's wrong, give me an estimate for repairs so that I can make an educated financial decision. Instead, they found only part of the problem, charged me for it and told me it wasn't completely fixed. At that point, the dealership needs to eat the remaining cost, as they did not properly diagnose the issue. Furthermore, I was charged for two hours of labor for the second portion of the service, but my call history shows about an hour between the phone call from the service department to the phone call that my vehicle was ready. At least make me feel like you worked on the Jeep for two hours and let it sit in the lot for an extra 45 minutes. This was insulting. I'd say stay away from this dealership and find a trusted local mechanic. More