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St. Charles Chrysler Dodge Jeep Ram
St. Charles, IL
556 Reviews
St. Charles Chrysler Dodge Jeep always maintains competitive new and pre-owned inventories of Chrysler, Dodge and Jeep vehicles. Staffed with experience sales representatives and top trained technicians, we're here to provide a fun, easy and valuable automotive shopping and service experience. Stop by our dealership today at 1611 E Main St to see for yourself!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 556 reviews
May 28, 2024
Great experience! Jimmy was very helpful and made the process very easy. Excited for my new car! Jimmy was very helpful and made the process very easy. Excited for my new car! More
by jennalewey2000
Employees Worked With
Other Employees :
James "Jimmy" Jaskoske
May 20, 2024
Won my business back Respected my time and treated great. I Will definitely use them going forward I Will definitely use them going forward More
by Pandkernst
May 13, 2024
3rd deal I’ve done with STC Jeep and will definitely not be the last. They treated me like family and that’s important to me when making a significant purchase like this. Thanks team! be the last. They treated me like family and that’s important to me when making a significant purchase like this. Thanks team! More
by Adam kunz
Employees Worked With
Other Employees :
James "Jimmy" Jaskoske, Jeff Jaskoske
May 06, 2024
This was by far the WORST car-buying experience I have ever had in all my years of buying cars. Dan, our salesman, was very nice, personable, professional and seemed genuinely concerned about our budget a ever had in all my years of buying cars. Dan, our salesman, was very nice, personable, professional and seemed genuinely concerned about our budget and wanted to try and get us the best deal. We also met Alexis, who was nice and tried her best but by the time she got involved, it was too late. There was a third person, male, who got involved in our interaction but I never got his name because I was too upset at the time. We made 3 visits to this dealership and brought our vehicle in this last trip so they could appraise the vehicle. Let me start there. We were never asked ANYTHING about the car. The staff jotted down mileage, year of vehicle and just asked if we had recent service done, that was it! They never asked details, i.e. additional feature, details of recent service done. Then they come back with an offer that was well below KBB. They refused to budge on increasing the value of the trade-in even when I told them I could get $1500 more at another dealership. Next issue was with the actual price of the vehicle. The misleading part is that they give you the MSRP and do not mention AT ALL the "add-ons", that THEY chose to put on the vehicle, until you question it. Then, you question the dealership "add-ons" and they make it seem like they were necessary for the protection of the vehicle....NOT NECESSARY! Their way of "saving" you money is by offering coupons for the 2nd application. Whoever our salesman was going back to with counteroffers would NOT budge at all on the price of the vehicle. Instead, he would just extend our financing out to 7 YEARS and say "You got a GREAT deal". Is he kidding??? This dealership does not care at all about its customers. They are hoping that their customers are uniformed, don't pay attention to details, and have no interest in negotiating price. My guess is most of their customers are in that category....we are NOT suckers!! I told Alexis that we were no longer interested in purchasing a vehicle because her manager was unwilling to work with us on the price. So I told Alexis to give us back our car keys, can't believe dealers still use this "trick", and we were done. Well, a third person comes over to us with our car keys then sits down. He says, "I will give you what you are asking for the trade-in." I told him it was too late and we were done dealing. He then seemed surprised about the whole previous interactions and acted like he knew nothing about what had transpired. I explained to him that we were no longer interested in the car and did not care to hear his offer. He then "played victim" and asked, "Why are you so mean?" Seriously??? This is what a manager says to a customer? I then proceeded to tell him, "It should not take 4 attempts for them to finally agree to one request of ours and I was mentally exhausted from the previous back and forths." As we were walking away he then says to me, "Maybe you are the reason it took 4 tries." EXCUSE ME!!?? He is blaming ME for their failure in finalizing. That is the worst thing a manager could say to a customer. Lastly, when you are sitting in the showroom it is like a dance club in there with dance music blasting overhead. Then, when someone purchases a car, they turn the music up louder and shoot confetti into the air like a game show. I have been purchasing cars for about 40 years and this is the absolute worst experience I have had and the worst dealership I have ever encountered. Unless you have money to burn and don't care about being deceived or not listened to, then stay far away from this dealership. It is a shame too, because, with descendants of Al Piemonte running it you would think the customer service would be better than it is. More
by PB
Employees Worked With
Dan Dittusa, Alexis
May 01, 2024
Jimmy was great to work with! The sale of my car was super smooth and he answered all my questions. The sale of my car was super smooth and he answered all my questions. More
by Amanda.morales521
May 01, 2024
I was extremely happy with my purchase, Victor the finance manager & jimmy my sales person did an incredible job helping me out. I will recommend purchasing a car from here to all my friends and fam finance manager & jimmy my sales person did an incredible job helping me out. I will recommend purchasing a car from here to all my friends and family! More
by Diana p
April 27, 2024
I leased a Jeep Renegade in 2021. The sales team was great but the talked me into paint sealer etc. etc. This was a joke as I had to take it back several times for the sloppy work and The sales team was great but the talked me into paint sealer etc. etc. This was a joke as I had to take it back several times for the sloppy work and finally gave up. I've had it in for a transmission shifting problem twice in the first 6000 miles and now at 9000 it needs work again. I called for an appointment but because my oil change is free and the transmission warranty work, they want me to wait 3 weeks because they don't have a loaner available. The service department here is the worst I've ever delt with. I would not recommend anyone buy or lease a car from this dealership. More
by ryparada
Employees Worked With
Phone
April 26, 2024
Jimmy was very kind and helpful throughout the process. He answered any questions I had and helped find a solution that I was comfortable with, and made the process a straightforward as possible. He answered any questions I had and helped find a solution that I was comfortable with, and made the process a straightforward as possible. More
by Michael.andersen21
Employees Worked With
James "Jimmy" Jaskoske
April 17, 2024
Jimmy was attentive, professional and made this the best car buying experience I’ve had to date. car buying experience I’ve had to date. More
by alevats02
