Square One Auto

I am writing to express my profound disappointment and frustration with the recent transaction we attempted with your dealership. We approached you with decency and clarity, agreeing on a deal that you co frustration with the recent transaction we attempted with your dealership. We approached you with decency and clarity, agreeing on a deal that you confirmed four times. However, when it was time to finalize the transaction, you presented us with a completely different amount from what we had agreed upon. Despite giving you the papers for my car that was to be traded in, you failed to return them. Repeated attempts to contact you were ignored. This is not just poor service; it is an outright disregard for basic human decency. All we asked was for a scanned copy of the title of my own car to be sent to my email before mailing it, but you failed to respond to this simple request. The price you posted online was deceptive, and once we arrived, you burdened us with unnecessary fees, claiming they were mandatory. This bait-and-switch tactic is unacceptable. We trusted your word, even when you wrote the agreed amount in bold letters, only to have you change it at the last moment. Your response of "it's my mistake" without any effort to rectify the situation or work with us to correct your error is inexcusable. This level of dishonesty is intolerable. Frankly, I would rather deal with an honest person off the street than someone who wears a suit but is filled with lies. I hope you reflect on this feedback and improve your practices to treat your customers with the respect and honesty they deserve. More

Martine was great and helped me get the car I wanted to get thank you get thank you More

Finally traded my car, I’m so happy Nina was extremely helpful while listening to my needs for my next vehicle. helpful while listening to my needs for my next vehicle. More

Transaction was quick, no run around and straight forward with pricing. I appreciate the open communication and the consistency of Alexander follow ups; when informing me the status and process that my vehic with pricing. I appreciate the open communication and the consistency of Alexander follow ups; when informing me the status and process that my vehicle was going through. Professional service and I'm satisfied with my delivery. More

Alexander and management was a great help, we were able to agree on terms and got the process to move swiftly. I appreciate Alexander for taking time out of his day to deliver me my car. Thank you. to agree on terms and got the process to move swiftly. I appreciate Alexander for taking time out of his day to deliver me my car. Thank you. More

No run around, easy transaction. Honesty and explanation on how Square One helps their customers, was a factor in me choosing to purchase my vehicle here. Detailed oriented employees Honesty and explanation on how Square One helps their customers, was a factor in me choosing to purchase my vehicle here. Detailed oriented employees that work here. Thank you, Alexander. More

this dealership will make sure you leave with a vehicle , they do work hard to please customers they do work hard to please customers More

Walked the lot a few times and Nina attended me every time. I was finally ready to purchase and I had to see her again. She is very patient and helpful. Thank you! time. I was finally ready to purchase and I had to see her again. She is very patient and helpful. Thank you! More

man motivational Martin , that’s your guy he’s the best . SQUARE AUTO FOR THE WIN SQUARE AUTO FOR THE WIN More

Alexander is great and was fully transparent, he did not waste my time or lied to get me in the door. Exactly what we discussed that I needed to earn my business. He did that and more. Quality service at Sq waste my time or lied to get me in the door. Exactly what we discussed that I needed to earn my business. He did that and more. Quality service at Square One, he even assisted me and dropped my car off to my home. Outstanding service. More