Spurr Chevrolet, GMC LLC

Unethical Where do I start? My daughter and son in law stopped at Spurr to explore the possibilities of trading in their current vehicle for a used pick up truc Where do I start? My daughter and son in law stopped at Spurr to explore the possibilities of trading in their current vehicle for a used pick up truck. They agreed to a deal with the sales lady. During the negotiation and the paperwork they were asked if they were interested in a electronic rust preventer. When they asked about the cost the sales lady told them " It's not much, about $500.00. Well during the signing of the paperwork and with my daughter and son in law excited at the purchase of the truck they signed the paperwork to close the purchase. It wasn't until they returned home with the truck and proudly showed it of that I looked at the paperwork to find that they were charged $1400.00 for the electronic rust preventer but they were also charged $3000.00 for an extended warranty that they knew nothing about. The sales lady said that they would transfer the extended warranty on the Rouge that they traded in. Even though you can't transfer one to another. My daughter did not nor has she ever received any validation of the $3000.00 extended warranty that they purchased. I have purchased them in the past and have always had to sign for the extended warranty and received a copy of the warranty in my sales folder. Repeated calls have no resolved the issue. I feel that the sales staff at Spurr have done a horrible job in this case. I don't know if it's the new ownership or not. I have had dealings with Spurr in the past and have been satisfied. I want Spurr to send my daughter the warranty contract that they signed and all paperwork associated with the warranty. I won't get into the 30 day warranty issues they encountered. I for one will never visit the dealership again. More

First class experience when buying a car! Pam, helped find the perfect size car for our family! They helped with turning in a lease and and taking a trade for a New Arcadia! The car is Beautif Pam, helped find the perfect size car for our family! They helped with turning in a lease and and taking a trade for a New Arcadia! The car is Beautiful and ride is comfortable, adjustable 2nd row bucket seats won the kids over. Everyone in the store was helpful and nice! No high pressure! More

Spurr made it happen The Spurr Dealership has provided my wife and I with great vehicles for many years. We always look for Jeff Greninger to handle our new car purchase The Spurr Dealership has provided my wife and I with great vehicles for many years. We always look for Jeff Greninger to handle our new car purchase or lease. Jeff works calmly, and efficiently. He has never pressured us into anything; he gives us the facts about any vehicle we want to talk about. More

Repeat purchase. We just purchased a 2018 Equinox from Spurr. We dealt with Ed Bellnier who we had purchased the 2013 Equinox we traded in from. Ed is very patient and We just purchased a 2018 Equinox from Spurr. We dealt with Ed Bellnier who we had purchased the 2013 Equinox we traded in from. Ed is very patient and knowledgeable and the buying experience (even with a trade in ) was pleasant. More

2010 Equinox Lemon I Do Not give positive reviews to companies,Sales Reps nor Service reps, I do not trust. Anyone can Google 2010-2011 Chevrolet Equinox and hear the st I Do Not give positive reviews to companies,Sales Reps nor Service reps, I do not trust. Anyone can Google 2010-2011 Chevrolet Equinox and hear the stories from the people who bought this particular product from any Chevy Dealer. The amount of recalls and faulty parts warnings that I've had to address, is amazing. Should never had left the assembly line. You'll be hard pressed to find an honest GM employee that will tell you the truth. Every time I go to Spurr Chevrolet for a recall fix, I get lied to More

Great service experience at Spurr I have had several vehicles, with difficult service issues, to Spurr for service. Mike Mazza has given me good service and advice. Thank you Mike. I have had several vehicles, with difficult service issues, to Spurr for service. Mike Mazza has given me good service and advice. Thank you Mike. More

great dealership great service dept. Mike Mazza is the best. Great sales rep in Ed B. !!I have bought or leased over 20 cars from Ed. Great guy who is easy to work wit great service dept. Mike Mazza is the best. Great sales rep in Ed B. !!I have bought or leased over 20 cars from Ed. Great guy who is easy to work with. More

Top Shelf Sales & Service My wife and I have never been disappointed with cars we purchased and serviced at Spurr. Ed Bellnier has always worked with us to provide the vehicle My wife and I have never been disappointed with cars we purchased and serviced at Spurr. Ed Bellnier has always worked with us to provide the vehicles we wanted at great prices. Mike Mazza manages our service needs in a timely, professional manner. They are just two of the reasons that we keep going back to this dealership. Our daughter is also a customer now and feels the same way. I have just purchased another Buick Enclave. More

Service wait time The service on my Cruise was fast and the staff were all very friendly and made sure I was comfortable while waiting. This was a courtesy oil change. The service on my Cruise was fast and the staff were all very friendly and made sure I was comfortable while waiting. This was a courtesy oil change. More

Rude service manager! I took my Acadia in to get aligned and serviced. When I went to pick up my car the service advisor told me that I needed new tires and he had them on I took my Acadia in to get aligned and serviced. When I went to pick up my car the service advisor told me that I needed new tires and he had them on sale that day. I told him I wasn't going to buy the tires that day. So he asked me in front of everyone in the service department and I quote! "is it a money issue? Can't you afford them?" Honestly it's none of his business what my finances are! So again I told him that I am not buying tires at this time and I just wanted to pay for the service and the alignment. That's when I found out that he didn't do the alignment. Stating my tires were too worn to do it! I am a car guy and I love GM products but I have never been so disrespected at a dealership in my life! Service makes a dealership folks and Mr. Mazza's rude service has made me never want to step foot at that dealership again, even though I live in Brockport my warranty work will be done at Bob Johnson otherwise I'll fix it myself! ' More