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Springhill Toyota

Mobile, AL

4.6
147 Reviews
Call Dealership (800) 470-2505

3062 Government Blvd

Mobile, AL

36606

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147 Reviews of Springhill Toyota

December 05, 2023

The people were very nice and it was very clean and easy to find it More

by D
Recommend Dealer
Yes
Employees Worked With
Isaiah Brannan
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Dec 06, 2023 -

Springhill Toyota responded

Thank you for reviewing Springhill Toyota! It was so kind of you to share your experience, D.

November 20, 2023

Isaiah is professional, kind and knowledgeable. He helped me purchase my vehicle with little to no stress. I had a great experience with this salesman. I will definitely be recommending Springhill More

by Gracie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaiah, Roslyn
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Nov 20, 2023 -

Gracie responded

On the other hand, the day before I purchased my vehicle I felt taken advantage of as a young female trying to make my first car purchase on my own. Mike immediately scooped me up and pressured me into giving him my account number to my credit union before he would talk numbers with me. One thing I do know about trading in a vehicle is that what I owe on my car is initially my business. After the third or fourth attempt of him asking how much I owed on my vehicle, I left with no intention of coming back. However I was really interested in purchasing a certain vehicle. I came back the next day with a close family friend because I did not want to be taken advantage of again. We spoke to the manager about or situation and he gladly directed us to Isaiah. Needless to say, if you are a young female trying to purchase a vehicle at Springhill Toyota and are greeted by Mike, respectfully RUN don’t walk.

Nov 21, 2023 -

Springhill Toyota responded

Gracie, thank you for taking the time to share your buying experience. I am happy to hear that Isaiah and Roslyn were a pleasure to work with. However, I do apologize for any negative interaction you had prior to your sale. It is certainly never our intention to make our customers feel pressured or taken advantage of. I will address your comments with my team, and if there is anything else I can help with, please reach out. Best, Michael Ricardy - General Manager - 251-445-6598

November 16, 2023

I got a day and time that was good for me. Once arriving they took my vehicle and complete my service in a timely manner. They didn’t have free donuts in the waiting room to my disappointmen More

by marymac31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Nov 16, 2023 -

Springhill Toyota responded

Mary, we appreciate your feedback and are glad to know that our team at Springhill Toyota was able to accommodate your schedule. We apologize for any oversight in providing donuts and will look into improving the quality of our windshield wipers. Thanks for bringing these issues to our attention — if there's anything else we can do for you, please reach out. Thank you, Jeff Collins - Service Manager - 251-300-3729

October 09, 2023

Springhill Toyota services my car when needed. I am always pleased. Thanks again 😊 Springhill Toyota!!! More

by Kesharaymon88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Oct 09, 2023 -

Springhill Toyota responded

We're so glad to know you've had consistently positive experiences with our service team at Springhill Toyota. We appreciate your feedback and look forward to assisting you in the future!

October 03, 2023

Ed was very courteous and professional during my visit and made it very comfortable to be there More

by Sarge2059
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed
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Oct 03, 2023 -

Springhill Toyota responded

We are so happy to hear you had an excellent Springhill Toyota visit thanks to Ed, Sarge. Thanks for taking the time to share your feedback with us!

September 27, 2023

Very satisfied with the sales man at Springhill toyota. Jon is a very good salesman More

by Brendarpoole66
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon
Report | Print
Sep 28, 2023 -

Springhill Toyota responded

Brenda, I'm sorry to learn about your dissatisfaction with the Camry. We aim for transparency and it's concerning that you feel this wasn't achieved during your purchase. Please reach out so we can discuss any issues further and work towards a resolution. Thank you, Jeff Collins - Service Manager - 251-300-3729

Sep 28, 2023 -

Brendarpoole66 responded

Thankyou very much for taking care of the problem with my camry

August 25, 2023

Very professional and attentive to each vehicle I ever service. Always goes above and beyond More

by csnotary
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
edward
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Aug 25, 2023 -

Springhill Toyota responded

Reviews like this one make our day! Thank you for choosing Springhill Toyota and trusting us with the care and service of your vehicles. We are happy to hear how professional the team has been throughout it all. Have a great day and we hope to see you again down the road!

August 24, 2023

Just to long to wait for a simple battery to be installed 2 hours wait More

by gregoryecheatum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know name
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Aug 24, 2023 -

Springhill Toyota responded

Gregory, thank you for sharing your feedback. We apologize for the longer-than-expected wait time and will work to improve for you next time. See you then at Springhill Toyota!

July 29, 2023

Staff at service were clear; set realistic expectations about the problem and timing; they overdelivered. I am super thankful! Awesome service by Mr Brandon. More

by Hzapata2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon!
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Aug 01, 2023 -

Springhill Toyota responded

We're glad to know our team at Springhill Toyota was able to provide you with clear communication and exceed your expectations. Thank you for recognizing Brandon's efforts, and we hope to see you back again down the road!

July 20, 2023

The online buying experience was excellent. Mr. Gregory McGlasker can teach a class on how to sell a vehicle without the high pressure tactics. Mr. McGlasker was professional and courteous, a More

by CM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gregory McGlasker
Report | Print
Jul 21, 2023 -

Springhill Toyota responded

Thank you for the review! We are thrilled to hear that you had a successful purchase experience working with Gregory and the Springhill Toyota team. Drive safely, and we hope to see you back again down the road!

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