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Springfield Nissan

Springfield, MO

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Employees
Reviews
4.8
3,122 Reviews
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3505 South Campbell Avenue

Springfield, MO

65807

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Showing 3,122 reviews

July 18, 2023

Took car in to have a cam sensor replaced on my Nissan Xterra. Was quoted a price to fix and was suprised to find my final bill was 50% more than my original quote. I was told all of the extra billing was More

by brbutton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No name
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Jul 18, 2023 -

Springfield Nissan responded

Good afternoon. We understand the frustration of unplanned maintenance so I did look into your complaint. What I found is you were in a year ago for the other cam sensor, so I broke it down. A year ago, our labor rate was $149 per hour, a year later our labor rate went up to $159 per hour. A year ago, it took 2.5 hours labor to replace the part for a total labor of $375.50. Your current repair took 2 hours for a total labor of $318. A year ago, the part was $158.03. This time, the part was $151.12. A year ago, your total repair order for parts and labor was $572.11. This time the total repair order for parts and labor was $519.77. We understand that you are frustrated and I hope this helps you with it broken down. I'm happy to send you copies of the repair order from last year so you can compare them side by side. If you would like to visit further, you can reach out to me, Connie Gainer - Owner Loyalty Manager at 417-882-3838 or cgainer@youngbloodauto.com

Jul 18, 2023 -

brbutton responded

Thanks for the response. However, I think if you investigated further you would see that my original billing was over $700 when I went to pick up my car. I informed the service advisor that handed me the bill that the amount billed was well over the amount quoted to me upon diagnosis prior to repair. He then acknowledged the substanyial price variance amd adjusted my bill. For which I am greatful.

Jul 18, 2023 -

Springfield Nissan responded

My apologies as I could not see that on the repair order as I was viewing the final copy, so that was definitely my error. I guess I'm confused what the overall problem is. The final price was less than the year before bill, regardless of how you get there. Your original advisor is out today with a sick baby, perhaps he had just not made the final adjustments prior to your picking up. There's so many different scenarios that could have been. But in the end, we made it right and charged you accordingly. We appreciate your business and hope that we will see you again going forward, but respect whatever decision you make. Please feel free to reach out anytime.

July 17, 2023

Everything was great! I greatly appreciated the way everything was handled throughout the entire process! Brody was fantastic to deal with and the entire experience was po More

by Satisfied
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brody Crawford
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Jul 17, 2023 -

Springfield Nissan responded

Thank you for the 5 Stars. We are happy to hear Brody was fantastic to deal with and provided a positive experience. Thank you for choosing Youngblood.

July 17, 2023

Tori was nice and very helpful. They did not find what was wrong with my car, but I talked with the lead mechanic and he gave me things to look for next time it happens. More

by Nursemom1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tori Fair
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2023 -

Springfield Nissan responded

Thank you for the 5 Stars and for letting us know Tori was helpful. We appreciate you!

July 17, 2023

The service advisor Daniel was friendly, helpful, efficient, and professional. The waiting area was clean and comfortable, with refreshments. It was easy to schedule an appointment online, and the se More

by Olga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Burkemper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Chitwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2023 -

Springfield Nissan responded

Thank you for the 5 Stars and feedback. We are glad to hear Daniel was friendly, helpful and overall did a good job. Thank you for choosing Youngblood Auto!

July 16, 2023

I appreciate everything! This is our second car that we’ve purchased we are extremely happy with our first purchase still. Excellent service Thank you so much Jon Russ for More

by Barbara Smith
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Putty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Russ
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Jul 17, 2023 -

Springfield Nissan responded

Hi Barbara. Thank you for the 5 Star rating. We are so happy that your first purchase went so well that you returned for Mariah's car. Jon Russ appreciates you. Thank you for continuing to choose Youngblood!

July 15, 2023

Always a pleasure doing business with this dealership. Thanks Youngblood, appreciate you going above and beyond! More

by bsonnemaker
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Widiger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Putty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh!
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Jul 17, 2023 -

Springfield Nissan responded

Thank you for the 5 Star rating and for letting us now our Team went above and beyond. Thank you for choosing Youngblood!

July 14, 2023

Excellent service every time. Knowledgeable friendly staff. Great amenities: spacious air conditioned waiting room with complimentary water and snacks, and free shuttle. More

by Elena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2023 -

Springfield Nissan responded

Thank you for the 5 Stars. We are glad to hear Chase took great care of you. We are also glad you enjoyed the amenities in our waiting room with the complimentary water and snacks. We appreciate you!

July 14, 2023

The whole team was amazing to make sure my first time vehicle purchase went smoothly! I really appreciated Dave and Josh for taking good care of me. More

by randaroo713
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Primanzon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh
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Jul 17, 2023 -

Springfield Nissan responded

Thank you so much for the 5 Star rating and for letting us know our Team took good care of you. We are glad to hear everything went smoothly. Thank you for choosing Youngblood!

July 13, 2023

I have bought 3 cars from Young blood and treated well each time. And the service center is excellent More

by 2Happyfolks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Burkemper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2023 -

Springfield Nissan responded

Thank you for the 5 Stars. We are happy to hear our team continues to do a great job. We appreciate your choosing Youngblood.

July 13, 2023

Service agent, Chase, very efficient. Was very upset after Service today, when I got back on the road and maintenance warning came on. Made me think Service had not been done. More

by loujeanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2023 -

Springfield Nissan responded

Thank you for the 5 Stars. We are sorry to hear about your maintenance light. We can assure you the service was performed, unfortunately the tech just overlooked the step of resetting the light. Please drop by anytime that's convenient for you and we will get that reset for you. We appreciate your understanding and will work to make sure that doesn't happen again.

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