Springfield Nissan

Friendly and GREAT assistance My husband and I had a great experience with Greg Boswell. The finance department really does work hard to find you the BEST option available. Was p My husband and I had a great experience with Greg Boswell. The finance department really does work hard to find you the BEST option available. Was provided a quote but it was too late to contact the local banks and the finance department worked all day the following day to find the best deal on financing. Ended up with a APR 4% lower than original quote!!! THANKS YOUNGBLOOD MOTORS!!! a very happy customer. More

Best experience EVER in purchasing a vehicle Very positive experience. All the staff were very helpful, friendly and knowledgeable. We purchased a 2015 Nissan, had lots of help with financing a Very positive experience. All the staff were very helpful, friendly and knowledgeable. We purchased a 2015 Nissan, had lots of help with financing and incredible information about the vehicle. These associates stayed well past closing time to get us into our vehicle on a Monday night, knowing our other car was in the shop and we were afoot. I don't believe it get's any better than the Youngblood people. More

Gregg Boswell (Youngblood Nissan) I gave an overall good rating to the dealership. Gregg Boswell was our salesperson. He was very pleasant to work with. Answered all my questions with I gave an overall good rating to the dealership. Gregg Boswell was our salesperson. He was very pleasant to work with. Answered all my questions with good response. If he didn't answer them at the time asked, he got an answer for me within a reasonable time. Looking at the other Youngblood sales staff, I thought Gregg had an honest face. Glad he was the one that worked with us. He called us several times following up with the sale, to make sure we were satisfied. We got the car we wanted at a reasonable price. I would recommend if anyone is looking for a vehicle at Youngblood ask for Gregg Boswell. :) More

outstanding!! everyone @ this dealership is exceptional !! courteous, kind, goes beyond the ordinary. no pressure sales. This is our 2nd car purchase here & will b everyone @ this dealership is exceptional !! courteous, kind, goes beyond the ordinary. no pressure sales. This is our 2nd car purchase here & will be a life time customer. Its not only the sales /service but the little things they do. opening doors for the ladies, making sure you are comfortable & understand the process. Ben Russell went out of his way to assure we got what we needed & when my husband became ill & had to go to the E.R. he called several times to make sure he was ok. Not just for a sale but out of actual caring.This is a 10 star dealership w/ 110 %caring employees. Thank you so much for our experience w/ your organization. Cliff & Joyce Dougherty More

Unresolved initial issue and LOTS of unauthorized work! I went to the dealer because I have an issue with my car not always recognizing my key, thus activating the security "immobilizer." I also requested a I went to the dealer because I have an issue with my car not always recognizing my key, thus activating the security "immobilizer." I also requested an oil change. Andrew, the "service adviser" informed me that they would also perform a "45 point courtesy inspection." About an hour after I dropped off my car, Andrew, called to inform me that they thought the issue was a loose positive battery post; also to inform me that I had a "really bad" power steering fluid leak that would probably prevent my vehicle from passing the safety inspection the next time it's due; and lastly that I had belts that were cracked and worn. I told Andrew that my car does NOT have a power steering fluid leak, that leak was repaired about a month ago by my regular mechanic, and that if the service technician was ACTUALLY performing an inspection instead of just trying to find items to upsell me on, he would have SEEN that there is no active leak. I also requested that the belts be replaced. He told me that the car should be ready late that afternoon and I let him know that really, so long as it was ready by noon the next day, that would be fine. Andrew called me again at about 11:45am the following day to inform me that the car would NOT be ready by noon because "the" technician had to attend some recertification training that morning. Excuse me, but it seems to me that at a large dealership like this, if a customer needs a vehicle ready by noon and one technician isn't available, there are plenty of other technicians around to pick up the slack. Regardless, I took that in stride and let him know that as long as the car was ready by 2pm, I would still be fine. I had rented a car from a car rental place at the airport and needed to have it returned by 2pm, also I needed to pick my daughter up from school at 2:30. I didn't hear from Andrew again, so I returned my rental car and took the dealership's shuttle to the dealership and arrived at about 2:00. Once I tracked Andrew down, he told me that my car just needed a few minutes to be finished. After waiting about 10 minutes, I contacted my daughter's school and arranged for her to stay at an after school activity since I wouldn't be there on time. After about 30 minutes I tracked Andrew down again and inquired about my car. He said the tech was just finishing up and it would be just a few minutes. Again I waited, and after about 45 minutes Andrew wandered through and told me that the tech was just "finishing up the coding for my new key," and that I was going to be "really happy" because he was "getting me a REALLY REALLY good deal." At that point I started to be anxious, because I didn't need any sort of "deal," let alone a "really, really good deal." Some time later, Andrew resurfaced again to tell me that I was going to be really happy because they had done a LOT of work on my car, and he had gotten me a "really good deal on it." He then escorted me to the cashier and presented me with a bill for about $650! And oh, by the way, they hadn't been able to resolve the issue with my key - they had gotten a key cut, but the tech couldn't get it coded properly to start my car. He then handed me the non-functional key and told me that he had gotten me a "really good deal" on this key, too at only $34.99! Excuse me? Who would pay a nickel for a key that doesn't work, let alone $35, and on top of that the insult of being told that it was a "really good deal?!?" And, he said, the good news was that the key I had brought in "still works." On top of that, they had replaced my spark plugs and also my valve cover gasket - the latter to remedy the "really bad oil leak." This was the first I had heard of either of these issues. IF he had mentioned the oil leak to me, I would have told him the exact same thing I told him about the supposed power steering leak - it had already been repaired and any oil present was simply residual. So there was all this extra work that was not only done without my authorization or knowledge, but which had never even been mentioned to me! By this time it was about 4:30. My daughter's after school activity had been over for an hour. I had no one else available to get her. I told him that I flat wouldn't accept or pay for the key - he tried to argue the point with me, telling me it was a "valet key" that I could use to unlock my door! So my bill was adjusted to just under $600 - I told him I would pay it under protest because I couldn't stay any longer. When I got home, I went over the paperwork that they had provided. By their own figures, I had authorized and received the following: $157.89 for battery parts and labor, $162.89 for belt parts and labor, and $34.95 for the oil change for a grand total of $355.73. The next day I had a message from the dealership's customer relations manager. I couldn't hear his name clearly on my voice mail, so I called the dealership and asked for the customer relations manager. The receptionist had no idea who I meant, so I told her that I thought the message said his name was Don or John or Tom - then she knew who he was. Hey, if your receptionist doesn't know who your customer relations manager is, maybe she should be trained to refer to a roster. Anyway, I had a couple of phone calls with him, and then he turned me over to Sean, the service department manager who agreed that I had been overcharged but had the audacity to try to haggle over it. He wanted me to pay over $100 for what he referred to as "diagnostics" for the issue with my key, stating that his tech had worked on it for over 3 hours. That seems highly questionable to me since Andrew had told me that the tech wasn't coding the key until after 4pm! He then offered to let me bring my car back in and his tech would "continue to look for the problem" at no charge to me. I told him this was unsatisfactory because I no longer have any trust in the dealership service department. Supposedly I'm receiving a refund check for the difference in what I paid and what I should have been charged. I'm still left with a key that sometimes causes my car's security system to activate. If I could have this resolved by a non-dealership mechanic I would have already done so. I'll travel to another city to have this issue resolved rather than return to Youngblood. More

Excellent Service! Our complete experience was great from start to finish. Angela was nice enough to help me and my wife get started by picking out some cars online that Our complete experience was great from start to finish. Angela was nice enough to help me and my wife get started by picking out some cars online that met our needs. When we arrived at the dealership she introduced us to Greg Scott who was super friendly and a great help in getting us set up with the vehicle we wanted and keeping us within our budget. He even showed us around the service department so we would know where to go when it came time to service our new car. When it came time to sign our final paperwork Brad was very helpful in getting us set up with an extended warranty and did an excellent job explaining all the details to us. This is by far the overall experience we have ever had buying a vehicle and we look forward to purchasing our next vehicle from Youngblood. More

Always smiling, friendly, personalized service at the service center. I'm a senior citizen, and appreciate great customer service.Three word summary: I LOVE YOUNGBLOOD!!! service center. I'm a senior citizen, and appreciate great customer service.Three word summary: I LOVE YOUNGBLOOD!!! More

Scott Kirchhoff Greg Scott made me feel we were entering in to a partnership rather than a purchase. He has has gained a customer for life. Thanks. Greg Scott made me feel we were entering in to a partnership rather than a purchase. He has has gained a customer for life. Thanks. More

Our whole experience with the Youngblood Nissan group was great. Very friendly, knowledgeable staff that did not compete to get the sale but rather worked together as a team to meet our needs. Now that was a great. Very friendly, knowledgeable staff that did not compete to get the sale but rather worked together as a team to meet our needs. Now that was a refreshing approach that should be the norm rather than the exception! Nearby dealerships should take notice!! We were taken care of and the transaction processed in such a timely manner. We will definitely recommend Youngblood Auto Group and definitely return to do business with them again. More

Greg Boswell is a super nice guy and a great salesman. He helped making the buying experience easy even though I was recovering from dental surgery that same morning helped making the buying experience easy even though I was recovering from dental surgery that same morning More