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Springfield Nissan

Springfield, MO

4.8
3,121 Reviews
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3505 South Campbell Avenue

Springfield, MO

65807

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Showing 3,121 reviews

September 29, 2020

My experiences with this dealership have all been positive from purchase through financing to maintence. Facilities are spotless and comfortable and service friendly d efficient. More

by HondaFan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wes Oldham, Travis Harrison
Oct 06, 2020 -

Springfield Nissan responded

Thank you so much! We work hard to make sure our customers have a great experience on every visit, and we appreciate your positive review. Sincerely, Beth, Customer Relations Assistant

September 26, 2020

Wes was wonderful and everyone associated with the service area was working hard to make my experience the best possible one. Larry Bratvold regarding tire balancing for my 2016 Nissan Quest More

by Larry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes Oldham
Oct 06, 2020 -

Springfield Nissan responded

We will always work to make your Youngblood experience the best it can possibly be. Thank you so much for reaching out with your 5-star review, and we hope to work with you again. Sincerely, Beth, Customer Relations Assistant

September 26, 2020

Chase was very professional and did an excellent job inspecting my vehicle, offering advise, and helping save me money. He even provided me knowledge on technical aspects of battery replacement, which e More

by Reynolds2600
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Burkemper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Chitwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wes Oldham
Oct 06, 2020 -

Springfield Nissan responded

Thank you! Our team is committed to helping people get the best possible service at a reasonable price. So glad to hear you were happy with Chase and your experience at Youngblood. Please let us know if there is anything else we can do for you. Sincerely, Beth, Customer Relations Assistant

September 25, 2020

Nissan has been a very good dealership for us. Love the service department. They have taken good care of both our vehicles that we bought from Nissan. More

by AED
Recommend Dealer
Yes
Employees Worked With
Chase Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2020 -

Springfield Nissan responded

You can count on us to take great care of your vehicles on every service appointment. Thanks for your review, and thanks for choosing Youngblood! Sincerely, Beth, Customer Relations Assistant

September 25, 2020

Very efficient, super friendly, minimal wait time for warranty service to be completed. Highly recommend Youngblood Nissan. And that is all I've got to say about that. More

by Garykahler52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes Oldham
Oct 06, 2020 -

Springfield Nissan responded

We appreciate your recommendation, and thank you for choosing Youngblood. Sincerely, Beth, Customer Relations Assistant

September 24, 2020

The customer service people that you have are NOT professional! I thought I was in a high school or college auto shop. NOT DRESSED PROFESSIONAL NOT GIVEN A PROFESSIONAL FEELING NOT COMFORTABL More

by jay.raber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Chitwood
2.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Wells
2.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hamilton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

Springfield Nissan responded

Mr. Raber. I did look into your complaint. What I found is that your vehicle was 250 miles over your factory warranty and you asked your Service Advisor to back the miles out so it would be covered by factory warranty. You became unhappy when we refused to do this, even after we got the services covered 100% by your outside warranty company. Obviously, we are not a good fit to service your vehicle in the future, so please make other arrangements going forward. Sincerely, Connie - Owner Loyalty Manager, Youngblood Nissan.

Sep 24, 2020 -

jay.raber responded

Let me make this perfectly clear. I did not ask your service advisor to back up the mileage or anything else to that effect. I did not agree with the policy that being over 250 miles of the warranty due to the fact I was traveling back to Springfield when the issues with the car happened. You’re missing my whole point with the survey. Your reply to get service somewhere else for my company vehicle just solidifies the attitude I received at your shop. When you send out a survey maybe you should put at the top “don’t answer if you have a complaint. We don’t care”.

September 24, 2020

Overall experience very good. Camron is very nice, helpful, answered all my questions or found the answers for me if he did not have them. Jon Rus very helpful and knowledgeable. I am satisfied so fa More

by Jeanne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Tate
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Camron ? and Jon Rus 5 stars each
Oct 02, 2020 -

Springfield Nissan responded

Hi Jeanne, Thanks for the positive review! You can count on our team for excellent service on every visit. Please let us know if there is anything you need before your next appointment. Sincerely, Beth, Customer Relations Assistant

September 23, 2020

Of all the dealers I have worked with over the years. This is the friendliest, and the least hassle I have ever had. They really go out of their way to make buying a car easy for you. The ease doesn't st More

by R.H.Witt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Burkemper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2020 -

Springfield Nissan responded

Thank you so much! Whether you are looking to purchase a vehicle or get your vehicle serviced, our team is here to make sure you have a great experience from start to finish. We appreciate the kind words and hope you have a wonderful weekend. Sincerely, Beth, Customer Relations Assistant

September 19, 2020

Wes found a problem and called on the extended warranty and found it was active and would cover services. Grateful for the effort he made. More

by Jojo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes Oldham
Oct 02, 2020 -

Springfield Nissan responded

Our team is happy to go the extra mile to get you the service you need. Thanks for the 5-star review, and please let us know if there is anything else we can do for you. Sincerely, Beth, Customer Relations Assistant

September 18, 2020

I love Nissan everyone is awesome I was treated with respect they did a great job on my car thank you all for taking good care of me. More

by jendabney64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes Oldham
Oct 02, 2020 -

Springfield Nissan responded

Thank you for the awesome review! You can count on our team for respectful, high-quality service, and we appreciate your positive feedback. Sincerely, Beth, Customer Relations Assistant

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