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Springfield Nissan

Springfield, MO

4.8
3,121 Reviews
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3505 South Campbell Avenue

Springfield, MO

65807

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Showing 3,121 reviews

October 30, 2020

Staff is courteous, polite, and keeps customer well informed. I was surprised when a car wash was done at the end of my appointment. I highly recommend Youngblood. More

by Retired4nulife
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wes Oldham
Nov 12, 2020 -

Springfield Nissan responded

Thanks very much for your recommendation! We are happy to provide a car wash as it is one of those little touches that add up to a great experience for our customers. We look forward to seeing you at your next service appointment. Sincerely, Beth, Customer Relations Assistant

October 30, 2020

Everyone was extremely helpful and the service was fast. Andy was very informative and answered all our questions. He went above and beyond for us to get our car fixed and it is greatly appreciated. More

by Danimiller1313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Burkemper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2020 -

Springfield Nissan responded

Thanks very much! We are proud to go above and beyond for our customers, and we greatly appreciate your positive feedback. Sincerely, Beth, Customer Relations Assistant

October 29, 2020

Great interactions with service advisor (Daniel Chitwood). He listened to my issues and provided answers and solutions. Great improvement over another Nissan dealership that I recently had dealing More

by Earl.Blades
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Daniel Chitwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2020 -

Springfield Nissan responded

Thank you for taking the time to let us know you had a great interaction with Daniel. It makes us feel good to hear that customers are happy with their Youngblood experience, and we appreciate your positive review. We hope to have the chance to work with you again! Sincerely, Beth, Customer Relations Assistant

Nov 12, 2020 -

Earl.Blades responded

Thank You, I am sure that I will be using this dealership services in the future!

October 29, 2020

I was told to wear a mask but saw guys in shop without a mask or pulling theirs on or off in the short time I was in the check in area. I asked not to have my car washed and they did it anyway. I find it More

by p02smt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Burkemper
4.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Chitwood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2020 -

Springfield Nissan responded

Hi there, Thank you for reaching out with your feedback, and I apologize if you have had any trouble getting in touch with someone in our service department. We would be happy to speak with you to answer any questions and address any concerns you may have. Please give us a call at 417-882-3838. We hope to have the chance to speak with you soon. Sincerely, Beth, Customer Relations Assistant

October 29, 2020

very satisfied with the services. i will definitely bring my car back for maintenance. keep up the good work and have a nice day. thanks More

by BRye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Burkemper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2020 -

Springfield Nissan responded

Thanks very much! We look forward to working with you again. Sincerely, Beth, Customer Relations Assistant

October 29, 2020

I made an appointment in advance for a diagnostic and a headlight replacement. It took over five hours, and the diagnostic was $125, a service that most places perform for free within minutes. This service More

by JK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Chitwood
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2020 -

Springfield Nissan responded

Hello, My name is Beth, and I am a customer relations assistant with Youngblood. On behalf of our team, I am very sorry for any disappointment in the service you received. We would appreciate the chance to speak with you to learn more about your experience and try to make things right. Please give us a call at 417-882-3838 at your convenience. We hope that you will give us another chance to earn your trust. Sincerely, Beth, Customer Relations Assistant

October 28, 2020

Everyone was very friendly and reported useful information to me regarding my car. The price was great and I was kept informed about the services I needed. More

by Nfhalverson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Chitwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Springfield Nissan responded

At Youngblood, we make sure you get the necessary updates and information to keep your vehicle running smoothly. Thanks for reaching out with your positive feedback! Sincerely, Beth, Customer Relations Assistant

October 27, 2020

I had an appointment to get 3 things fixed on my Juke. They started working on my car 2 1/2 hours After my appointment time, stranding my 89-year-old mother 30 miles away. They told me it would be at le More

by copperhead
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Chitwood
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Springfield Nissan responded

Hello, I first want to thank you for reaching out to us with your feedback. We value feedback from our customers as it helps us get better. I also want to apologize for any disappointment or frustration in your experience with us. We know that prompt appointment times and good communication are the keys to customer satisfaction, and we are very sorry that we let you down. We would appreciate the chance to speak with you and try to make things right. If you would like to speak with a manager about your experience, please contact us at 417-882-3838. We will be happy to help in any way we can. Sincerely, Beth, Customer Relations Assistant

October 25, 2020

First time coming to Youngblood, overall really good time. Sat in their waiting area with free coffee, was alerted of any other repairs that could be done to my car, as well as advice to treat my car be More

by Wkpeters02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Springfield Nissan responded

Thanks! We are here to help you keep your vehicle running in great condition. Please don't hesitate to reach out to us with any questions or concerns. Sincerely, Beth, Customer Relations Assistant

October 24, 2020

Great experience, they did absolutely everything they could to accommodate us, we really couldn't have asked for a better experience. Everyone went above and beyond. More

by cherryblossoms27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Little, Jon Solomon, and someone from pre-owned but his name escapes me! Ryan will know.
Nov 11, 2020 -

Springfield Nissan responded

We are proud to go above and beyond for our customers, and we are grateful for your 5-star review. Thanks for choosing Youngblood! Sincerely, Beth, Customer Relations Assistant

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