Springfield Kia

You all relieved my fear when I pulled in the service area late in the day without an appointment. Everyone was so nice! area late in the day without an appointment. Everyone was so nice! More

Erik was friendly and knowledgeable. He helped me through the process and ensued all my wisdoms were answered. My financing was pleasant and smooth also He helped me through the process and ensued all my wisdoms were answered. My financing was pleasant and smooth also More

Easy, no pressure sales. Quick and easy process. Delivered when promised. Kia K5 is a great car. Quick and easy process. Delivered when promised. Kia K5 is a great car. More

Very friendly, very clean and comfortable. Even though my wait was long, service was great! Even though my wait was long, service was great! More

Ordered a replacement key fob and had a scheduled appt. Mar. 31st to have it programmed. I drove 1 and 1/2 hours to the dealership just to be told that they didn't order my key fob. I was told they did not Mar. 31st to have it programmed. I drove 1 and 1/2 hours to the dealership just to be told that they didn't order my key fob. I was told they did not have a record of who was supposed to order the fob and I would have to come back. I was able to find the confirmation email, but that didn't seem to help them explain to me what had gone wrong. They were not willing to work with us on covering the cost of gas or time we were out on making the trip there. They didn't seem to care....BUT being the only KIA dealership in our area I was forced to go back a couple months later, because I could not find an alternative. Very poor customer service....Hard to believe that that didn't send me a Customer Survey to fill out, lol. That's my Youngblood KIA experience. More

Staff is courteous and knowledgeable. Last new vehicle purchase was over 13 years ago. Thankful for the ‘no games’ pricing. Last new vehicle purchase was over 13 years ago. Thankful for the ‘no games’ pricing. More

I was given an appt the next day from when I called to make an appt . I was told about the cost up front. I was given a ride to an appt and picked up promptly when the appt was done all while getting my c make an appt . I was told about the cost up front. I was given a ride to an appt and picked up promptly when the appt was done all while getting my car serviced! More

Service department advisors were courteous and prompt. I waited in the showroom while service was being performed, and was happy with the service. I waited in the showroom while service was being performed, and was happy with the service. More

Dealership puts an extra emphasis on the customer. I was very impressed with their high level of customer service. I was very impressed with their high level of customer service. More

Great experience from start to the finish with ordering my K5 GT, being updated on its delivery status and all the way through to the actual purchase. Excellent salesman in Kris Wallace my K5 GT, being updated on its delivery status and all the way through to the actual purchase. Excellent salesman in Kris Wallace More