Springfield Kia

This review is for the Parts Department! Customer service rating 1 I have been trying to get my KIA Sportage drivers window working. First I thought it might be the control panel on the a Customer service rating 1 I have been trying to get my KIA Sportage drivers window working. First I thought it might be the control panel on the arm rest. The one with the buttons, when ordered and picked up from the parts department I was told "no return on electronic parts". I understood that 100% , well that was not the problem so it was a $150.00 expense. Next was the motor after looking around, I decided to go with Youngblood parts knowing I would get the correct motor. Ordered it on the phone for $200.00, I was ok with that. When I picked up the motor I talked with the parts person about what I was doing and what to do if this motor was not the fix. I was told there would be a restocking charge, of which I was ok with. Its better than sitting on a brand new motor. Well come to find out it was not the $200.00 motor but a $1.00 fuse. Stupid me! So yesterday my wife went to Springfield to return the motor only to find out they were not going to take it back because it was "used". We did put a small hole in the plastic bag to plug the motor in to see if it worked and it did not. The service department told my wife because it was "used" they would not be able to take it back. This is the reason for my review. Very poor customer concern. Makes you wonder if their service department tries a part and ends up not needing it are you getting charged for a new part or used part. Something to think about. Any body need a brand new motor for KIA Sportage? will make good deal More

Everyone was super nice and friendly here and it was not that long of a wait till I got my car ready. that long of a wait till I got my car ready. More

Jay and Clayton were wonderful. Very helpful,Professional and Personable. Very pleased with their service. We love our new Kia! Very helpful,Professional and Personable. Very pleased with their service. We love our new Kia! More

Ryan Rush is always extremely friendly, thoughtful, and helpful. He always makes sure everything is checked and serviced as needed. I would absolutely recommend him. helpful. He always makes sure everything is checked and serviced as needed. I would absolutely recommend him. More

The best experience I’ve ever had. Very helpful. See them for ur car needs Very helpful. See them for ur car needs More

Great no pressure sales department that is willing to go the extra mile to make the customer happy and comfortable with their purchase. A+ the extra mile to make the customer happy and comfortable with their purchase. A+ More

Exceptional service from Nick. Will definitely use Youngblook Kia for service in the future. Thanks for all your help, Nick! Will definitely use Youngblook Kia for service in the future. Thanks for all your help, Nick! More

Outstanding service. Fast, Friendly, Efficient. Ideal in every way. Service work on car took very little time and the price was very reasonable and better than I was Fast, Friendly, Efficient. Ideal in every way. Service work on car took very little time and the price was very reasonable and better than I was expecting. The shuttle service was also a huge extra benefit. More

Very fast, friendly, no pressure car dealership Erik was great to deal with and got the car we wanted but didn’t pressure us if we decided against it. We did buy it and so far very happy great to deal with and got the car we wanted but didn’t pressure us if we decided against it. We did buy it and so far very happy More

You all relieved my fear when I pulled in the service area late in the day without an appointment. Everyone was so nice! area late in the day without an appointment. Everyone was so nice! More