Springfield Kia

I've been bringing my vehicle to John Youngblood Kia in Springfield, MO for nearly 3yrs now. I had scheduled an appointment for this coming Thursday. I was concerned about an issue I was having with my Kia Springfield, MO for nearly 3yrs now. I had scheduled an appointment for this coming Thursday. I was concerned about an issue I was having with my Kia Sportage and asked Brad Duggins if I could bring it in any earlier. He offered me an opportunity to drop it off with a shuttle ride back & forth which I took him up on. Brad Duggins is the Perfect Example of A Service Advisor. He took command of the situation & again by Far EXCEEDED my expectations. 5 stars is a week score. 100 stars is more like it! If you own a Kia and are taking it elsewhere.... Shame on you! These guys are the Absolute Best at what they do. Thank You Brad, You truly are the best. More

Chris “Tater” was so kind, helpful, and available. Highly recommend his service!! He made ordering a vehicle simple and painless. Highly recommend his service!! He made ordering a vehicle simple and painless. More

My salesman, Sonny was great. Great, low pressure experience. I would recommend this dealership. They made my car buying experience great. Great, low pressure experience. I would recommend this dealership. They made my car buying experience great. More

Ben was professional and courteous. He answered my questions and explained the work on checkout. I highly recommend asking for Ben when visiting the service center. He answered my questions and explained the work on checkout. I highly recommend asking for Ben when visiting the service center. More

We are absolutely satisfied with the service we received from all of your employees especially Brad Duggins.(Kia Service Advisor). He went above and beyond to help us. We will definitely be bac we received from all of your employees especially Brad Duggins.(Kia Service Advisor). He went above and beyond to help us. We will definitely be back. Thank you , Youngblood/Kia ❤️ More

Very efficient service staff and they kept me updated on all progress with my vehicle work all progress with my vehicle work More

Very knowledgeable about each car 100% satisfaction would recommend this dealership to everyone very happy with our purchase recommend this dealership to everyone very happy with our purchase More

My daughter was traveling out of state on college spring break to visit some military friends of ours we were stationed with in Korea. She was driving one of our 2 2018 Kia Souls we own. The one she was d break to visit some military friends of ours we were stationed with in Korea. She was driving one of our 2 2018 Kia Souls we own. The one she was driving was just in the dealership a week ago in our town in Huntsville Alabama. While traveling the car went into limp mode and suffered the same problem that the Huntsville KIA dealer supposedly fixed. Matt Gentle was able to bring her in immediately and diagnose and fix the car under warranty repair in less than 24 hours. He also provided her a loaner vehicle in the meantime. As a worried dad about my daughter having to deal with a broke car out of state and to get such exceptional service so quickly really has kept me as a permanent customer of KIA products. Literally the Youngblood Kia staff treated us far better than our own hometown dealership, and I couldn't be more thankful.! You have restored my faith in big business having great customer service! Thank You sincerely! More

Dave Meadows followed through with great integrity and guidance. Thank you for helping old people. guidance. Thank you for helping old people. More

Very disappointed - car was not available as promised for scheduled test drive appointment and then SOLD to another party without any opportunity to drive and with no apology offered. On Friday, March 10 scheduled test drive appointment and then SOLD to another party without any opportunity to drive and with no apology offered. On Friday, March 10, 2023, I noticed a red 2019 SUV on the lot and made an appointment through Savannah to test drive the vehicle on Saturday, March 11, 2023, with Brad or Aaron. When I arrived at the lot for my appointment, I noticed the vehicle was missing and was informed by salesman Jonathan Rus that he had given it to a walk-in customer to take home for the weekend. When I informed him I had an appointment to test drive the vehicle (for which I had received a confirmation email, phone call, and text message), he admitted he did not even check the scheduling system to see if the vehicle had been reserved. No manager came to acknowledge the mistake nor reached out in any way to offer an apology, even after I called back to the main line to register my disappointment. As predicted, on Monday, March 13, 2023, I was informed by Jonathan that the vehicle had indeed been sold to the walk-in customer. I understand that oversights happen but feel that this was the opportunity to try and get a "quick sale" at the expense of someone who had scheduled ahead. I would have appreciated a more thorough apology and recognition of my time as I had researched the vehicle and was eager to check it out. What is the purpose of making an appointment with this dealership if it will not be honored? More