Springfield Kia

I like the Kia dealership it’s always clean and nice but I don’t love waiting 2 hrs. For an oil change I make an appointment for a reason. I also don’t like the text messages with a video begging me to sell I don’t love waiting 2 hrs. For an oil change I make an appointment for a reason. I also don’t like the text messages with a video begging me to sell them my car. If I wanted to sell my car I would call you. More

Very impressed! Clean, good service and done in a timely manner. They left my vehicle clean and washed too! manner. They left my vehicle clean and washed too! More

Ryan did a great job handling my problem The dealership Ryan did a great job handling my problem The dealership went all out to work me in and get me back on the road Having a car problem on the road Ryan did a great job handling my problem The dealership went all out to work me in and get me back on the road Having a car problem on the road is bad Having a service department that made a fix as easy as possible Youngblood kia is the best kia dealership of the six kia dealers i have had interactions with More

Clean professional efficient friendly. Recently had a outside issue with the license tag department and Kendra in the title department absolutely spent an hour working with the leasing company to get all outside issue with the license tag department and Kendra in the title department absolutely spent an hour working with the leasing company to get all my paperwork squared away no fault of my own or hers or you but it was Missouri and she is doing everything she can and unbelievably helpful to an old man thank you More

They were able to work me in eventhough I was early for my appointment. Sometimes hard for me to get in due to my schedual but staff has always been friendly. my appointment. Sometimes hard for me to get in due to my schedual but staff has always been friendly. More

They are always so nice and accommodating! I love that they shoot me a text when my car is done so I can come back to get it. they shoot me a text when my car is done so I can come back to get it. More

Treated us really well and answered all our questions. Quick and easy with no hassles . Quick and easy with no hassles . More

I did not have a positive first experience. I made my appointment on August 16th (for 9/20) and was very specific about needing a new headlight bulb. When we get there, I let them know that I also neede appointment on August 16th (for 9/20) and was very specific about needing a new headlight bulb. When we get there, I let them know that I also needed an oil change and my driver seat to be looked at because it was rocking like it was loose. After waiting about an hour, the person helping us comes and says that the seat needs a new seat track and that he would price what it would cost to replace and that they were fixing the light bulb and the oil change. After waiting another hour without seeing the person helping us and getting no update on pricing to fix the seat, I get up to go ask two men who were sitting at a desk in the front who I would ask to see how much longer it would be. While leaning back in their chairs, on their cell phones, they tell me that "they are just sales" and they don't know and they just point me towards another desk. I walk over there and the guy that was helping us comes out and says that the mechanic went ahead and fixed my seat without me approving the repairs and the cost would be $149 for labor. I did not approve this repair before it was done to my car, but I went ahead and paid for it because I just wanted my seat fixed. Then he tells me after being there for 2 hours that they couldn't fix my headlight because they didn't have them in stock. Had he told me this when I got there, I would not have stayed. I have driven around for over a month without a headlight because that is how long it took to get in for an appointment. The oil change and seat repair (I was charged for without approving first) were not necessities and I could have come back for those. I expressed to the guy working with us that the headlight was the main reason I came in and that I was not happy and that this was not a positive first experience. He acted like he wasn't really concerned and told me I'd have to come back. I told him that I am a teacher and I would have to come back on the weekend. I will be back on Saturday to have my headlight repaired and that will probably be the last time I bring my vehicle to be serviced at your dealership. I realize we are coming out of a pandemic, but I worked retail sales in a recession and even on my worst day I gave 10 times more effort and professionalism that what was provided to me as your customer. More

Brad got everything ordered for installation and got another issue completed. On time and as promised. another issue completed. On time and as promised. More

My service rep Brad acted very indifferently toward me. I spent considerable time waiting for the diagnostic report to be printed & never got a copy of the 24 pt inspection report even though I asked mul I spent considerable time waiting for the diagnostic report to be printed & never got a copy of the 24 pt inspection report even though I asked multiple times for it. I will not go here again. Everybody there just seemed not to care about customers. More