Springfield Kia
Springfield, MO
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From the time I walked in until I left, I felt like they were trying to gouge me. 1. I took my van in for warranty work. Was told when I arrived there could be a $149.00 diagnostic fee if they didn’t find were trying to gouge me. 1. I took my van in for warranty work. Was told when I arrived there could be a $149.00 diagnostic fee if they didn’t find anything covered by warranty. The van is a 2021 with 20000 miles on it. 2. I had reserved a rental car. I was told it would cost a half day rental of $15.95. When they printed out the paper work it was $40.00. 3. I stopped and filled the car with gas before returning. $4.02 for barely over a gallon. I drove ONE block to the dealership. I was told the car wasn’t full and would be charged $75.00. I got back in the car, drove the one block to the station, forced another $1.03 into the tank. Drove back to dealership. Placed the key on the counter and told them it was over full. I was not charged $149.00 because the work was “warranty” work. Since it was “warranty” work I didn’t have to pay for the rental. They didn’t go out and check the fuel gauge when I returned the second time. I left with a migraine and high blood pressure. Next time my Kia needs work, I will go to A dealer in Bentonville or Little Rock. NOT Youngblood. More
Two words: Very Happy! The Service I receive from my Service Advisor Brad and the rest of the staff in the Service Department has always been right on target. Service Advisor Brad and the rest of the staff in the Service Department has always been right on target. More