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Springfield Kia

Springfield, MO

4.7
1,394 Reviews

3525 South Campbell Avenue

Springfield, MO

65807

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Showing 1,394 reviews

October 14, 2021

We have always received great service from Youngblood, on both our Kia and on our Nissan. Much reccomended. More

by amunhotep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Duggins, Jacob Bayless, Ryan Rush
Oct 19, 2021 -

Springfield Kia responded

Thank you for letting us know our Kia Team did a great job during your recent visit with us. We appreciate your business. Sincerely, Connie Gainer Kia Customer Relations Manager

Oct 19, 2021 -

amunhotep responded

We are very pleased with our Niro, it is a great car. Can you help us with an issue? We are part of the MPG problem from 2013 from our KIA Soul. We traded the Soul in for the Niro, but should still be a part of this issue. We elected the one-time payment and have heard NOTHING on this since that time. What is the status of this? Is it still in litigation? If it has be finally settled, what became of our payment? Please let us know as we can find NO information on this. Donald Smith Battlefield, MO amunhotep@aol.com

Oct 19, 2021 -

Springfield Kia responded

Hello Donald. I am happy to look into this for you. I will gather your information and forward it to my Kia Corporate Service Representative. As always, you can reach out to me directly if you do not get a timely response. My information is 417-882-3838 Ext. 1130. Thank you so much, Connie Gainer

Oct 19, 2021 -

amunhotep responded

Ms Gainer; Thank you for helping us in this issue. We have had no contact from Kia concerning settlement of the lawsuit. I know that some of those who requested a lump sum payment went to court after the settlement of the original case that involved payment requests on a regular basis as long as you owned the car. Again, our thanks! Donald and Sally Smith Battlefield, MO

October 14, 2021

Always very helpful and do good work. Jacob was great. The ladies at the counter were wonderful. More

by KJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Bayless
Oct 19, 2021 -

Springfield Kia responded

Thank you for letting us know our Kia Team did a great job during your recent visit with us. We appreciate your business. Sincerely, Connie Gainer Kia Customer Relations Manager

October 13, 2021

First visit with new KIA. So far good experience. Used to Youngblood Nissan service department and that is hard to beat! More

by AshleyH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Bayless
Oct 19, 2021 -

Springfield Kia responded

Thank you for letting us know our Kia Team did a great job during your recent visit with us. We appreciate your business. Sincerely, Connie Gainer Kia Customer Relations Manager

October 13, 2021

From the time I walked in until I left, I felt like they were trying to gouge me. 1. I took my van in for warranty work. Was told when I arrived there could be a $149.00 diagnostic fee if they didn’t find More

by Cburris63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Widiger, Aaron Swanson, David Primanzon, Steve Green, Connie Gainer, Nick Mayberry, Brad Duggins, Jacob Bayless, Ryan Rush
Oct 13, 2021 -

Springfield Kia responded

Hello. I wanted to reach out to you regarding your recent visit and review. I did look into your repair order and found out the following: the only service covered by Kia was the recall performed. The door adjustment is only covered by your Kia Warranty for the first 12 months or 12000 miles and your Sedona has over 20000 miles. Kia also does not cover rentals for recalls, so the rental was not covered. The only repair covered for your visit was the recall. As a courtesy to you, we did not charge you the $149 diagnostic fee and we did not charge for the rental. With that being said, we are sorry you feel the way you do and we definitely respect your decision to take your business elsewhere in the future. Feel free to reach out to me if you would like to discuss this further. 417-882-3838 Ext. 1130 Sincerely, Connie Gainer Kia Customer Relations Manager

Oct 13, 2021 -

Cburris63 responded

Interesting. My paper work says 36 months or 36,000 miles bumper to bumper

October 13, 2021

It was an okay experience. The questions asked never got an realistic answer if you mathematically think about it. More

by Jennbatiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jacob Bayless
Oct 19, 2021 -

Springfield Kia responded

Hello. We are sorry to hear your experience was not as expected and that your questions were not answered completely. I definitely invite you to give me a call at 417-882-3838 Ext. 1130 to get those questions addressed. Sincerely, Connie Gainer Kia Customer Relations Manager

October 12, 2021

Two words: Very Happy! The Service I receive from my Service Advisor Brad and the rest of the staff in the Service Department has always been right on target. More

by d.rapelje13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Duggins
Oct 12, 2021 -

Springfield Kia responded

Thank you for the 5 Stars and for taking the time to let us know our Kia Service Team did a great job during your recent visit with us. We appreciate you very much. Sincerely, Connie Gainer Kia Customer Relations Manager

October 12, 2021

Service dept. personal are always helpful and knowledgeable and extremely friendly. Always on time when service is completed. More

by St.LouisMike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Duggins
Oct 12, 2021 -

Springfield Kia responded

Thank you for the 5 Stars and for taking the time to let us know our Kia Service Team did a great job during your recent visit with us. We appreciate you very much. Sincerely, Connie Gainer Kia Customer Relations Manager

October 12, 2021

We went to the dealership and were met by Kris. He was very professional and knowledgeable! It made our experience great! More

by Hollywoodmike672
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Wallace
Oct 12, 2021 -

Springfield Kia responded

Thank you so much for this 5 star review and Welcome to the Youngblood Family!

October 10, 2021

Very helpful willing to please. Kept me informed. Shuttle service was a lot of help More

by Joan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Duggins, Jacob Bayless
Oct 12, 2021 -

Springfield Kia responded

Thank you for the 5 Stars and for taking the time to let us know our Kia Service Team did a great job during your recent visit with us. We appreciate you very much. Sincerely, Connie Gainer Kia Customer Relations Manager

October 09, 2021

Brad listened to my issues and recognized it was serious and still under warranty and gave it due attention! More

by gregswalker11@me.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Duggins
Oct 12, 2021 -

Springfield Kia responded

Thank you for the 5 Stars and for taking the time to let us know our Kia Service Team did a great job during your recent visit with us. We appreciate you very much. Sincerely, Connie Gainer Kia Customer Relations Manager

Oct 12, 2021 -

gregswalker11@me.com responded

You do have my correct email address.

Oct 13, 2021 -

Springfield Kia responded

Thank you Greg. I did check our system and that is what we have. Have a great day! Connie

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