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Springfield Kia

Springfield, MO

Overview
Reviews
4.7
1,394 Reviews
Call Dealership (866) 906-4993
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3525 South Campbell Avenue

Springfield, MO

65807

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Showing 1,394 reviews

October 27, 2021

Very fair and prompt. Not worried what was best for them and how they can make money or do the work but more concerned helping me in the best, quickest and most economical way! More

by jeffwaara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Duggins
Report | Print
Oct 29, 2021 -

Springfield Kia responded

Thank you for the 5 Stars and for letting us know Brad did a great job during your recent visit with us. We appreciate you. Sincerely, Connie Gainer Kia Customer Relations Manager

October 27, 2021

Service was fast and easy. Comfortable waiting area and knowledgeable approachable staff. The even washed my car after the service! More

by Heather Blades
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Duggins, Jacob Bayless, Ryan Rush
Report | Print
Oct 29, 2021 -

Springfield Kia responded

Good morning Heather. Thank you for the 5 Stars and for letting us know our Kia Service Team did a great job during your visit. We appreciate you very much. Sincerely, Connie Gainer Kia Customer Relations Manager

October 25, 2021

Great staff and service from the minute you walk through the door.. definitely recommend them. More

by Andres Deleon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Solomon, April Casper, Jacob Bayless
Report | Print
Oct 27, 2021 -

Springfield Kia responded

Thank you for the 5 Stars and for letting us know your had a great experience with us. We appreciate you. Sincerely, Connie Gainer Kia Customer Relations Manager

October 25, 2021

One of the best experiences we have had. Matt was awesome and made the car buying process so easy. More

by VANNIER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Gilderson
Report | Print
Oct 27, 2021 -

Springfield Kia responded

Thank you so much for this awesome review and welcome to the Youngblood Family!

October 23, 2021

Brad was excellent, trust take your Kia here, it was fixed right the first time More

by Caurentz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Duggins
Report | Print
Oct 27, 2021 -

Springfield Kia responded

Thank you for the 5 Stars and for letting us know Brad did a great job during your visit with us. Sincerely, Connie Gainer Kia Customer Relations Manager

October 23, 2021

I like how easy it is to get an apt. And drive in to get it done. The friendly staff make it a great experience. More

by Deanadavies
Recommend Dealer
Yes
Employees Worked With
Brad Duggins
Report | Print
Oct 27, 2021 -

Springfield Kia responded

Thank you for letting us know Brad and his team did a great job during your visit. We appreciate you. Sincerely, Connie Gainer Kia Customer Relations Manager

October 23, 2021

Sold a pile of junk that completely broke down less than a week after purchase. Now I'm stuck with it is pretty much the minimal response I've received. . More

by sbelieveit
Recommend Dealer
No
Employees Worked With
Jeff
Report | Print
Oct 23, 2021 -

Springfield Kia responded

Please call me so we can discuss this further. Jamie Jacobs BDC Manager 417-882-3838 Ext 1276

Oct 23, 2021 -

sbelieveit responded

This car was seen by kia repair shop one week after purchase for progressively worsening loud rear end noise that sounded exhaust related. While there , the repair shop completed 5 recall updates. Was told loud noise could not be exhaust related and adjustments had been made to "lessen" the sound but repair shop was not able to completely resolve the defect. Drove less than 5 miles and car went into what the repair shop deemed could be "limp mode" and instructed me to return car to shop. I paid ($100) for tow back to repair shop where it was evaluated for the next 3 days. Was informed there was no warranty for the electrical problem causing the complete breakdown of the auto and was charged an approximate amount of 160 to repair. In the middle of these events I attempted to reach out to the salesperson who said he would get back to me but I have yet to hear from him. Now the car is still excessively loud to the point it causes concern for my hearing. It is sluggish especially on hills, and gas mileage has dropped to less than 20 mpg when it should get 24- 30 or more. I was told by the salesperson to purchase this auto was in tip top condition and had been serviced in kia repair shop in excess of 2,000-3 000 to ensure it was at optimal performance. I am senior/ fixed income with no family support within 5 hours, thus, a reliable auto was my foremost concern and was stressed during the sales process. I was told the finance department was giving me a 40,000 mile warranty. When I asked how much that was going to cost I was told it was "free" . Thinking it was leftover factory warranty I didnt think more if it. However on review of paperwork, I find I was charged 3000 dollars for said "free" warranty. Because i was assured this auto was sound and reliable, I paid with my limited savings a 3000 down payment. Due to the mentioned above events, I have no trust in this dealership. I feel I was sold a defective and unreliable car under numerous false representation .

Oct 23, 2021 -

Springfield Kia responded

Can you give me your name so I can look further into this?

Oct 23, 2021 -

sbelieveit responded

Im sure if you need any further details, the salesperson can assist you.

October 22, 2021

Horrible service I called and was pissed offNever again Horrible service I called and was pissed off Never again I own a 2021 Kia More

by Jackyj612
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad Duggins
Report | Print
Oct 22, 2021 -

Springfield Kia responded

We are sorry to hear of your disappointment with your visit. If you would like to visit further about this, please feel free to reach out to me at 417-882-3838 Ext. 1130 or our Service Manager Nick at Ext. 1175. Sincerely, Connie Gainer Kia Customer Relations Manager

October 22, 2021

Everyone we dealt with was awesome. No pressure, very professional and kind. The whole process was painless and I’m loving my new Telluride! I would definitely recommend! More

by trentplumlee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Green, Collin Teague
Report | Print
Oct 23, 2021 -

Springfield Kia responded

Thank you for the great review. So good to know that Collin and Steve took care of you! Congratulations on the new Telluride and Welcome to the Youngblood Family!

October 22, 2021

Nice clean lobby. I had a recall service done and it took a bit longer than I was told, but it wasn't a bad stay. My kid really enjoyed the toy room they had More

by ecounts87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Bayless
Report | Print
Oct 22, 2021 -

Springfield Kia responded

Thank you for letting us know our Kia Team did a great job during your recent visit with us. We appreciate you very much. Sincerely, Connie Gainer Kia Customer Relations Manager

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