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Springfield Kia
Springfield, MO
1,394 Reviews
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December 28, 2011
We found our dealings with Youngblood Kia was very satisfying. Our salesman, Steve Ross was great, very through in explaining the warranty, features of the Kia Sportage that we wound up purchasing. satisfying. Our salesman, Steve Ross was great, very through in explaining the warranty, features of the Kia Sportage that we wound up purchasing. Overall, everyone at the dealership was very nice. I've received several follow-up calls to thank us for our purchase and give contact info if we should need any assistance, a first in my many years of purchasing automobiles at other dealerships. I would recommend this dealership and their excellent and helpful salesman, Steve Ross! Paula Todd More
by PaulaT54
Employees Worked With
Steve Ross, BJ
December 27, 2011
I have ALWAYS dreaded new car shopping, but Rich Womack seemed more of a friend than a salesman. Rich is in the Internet department, so I had emailed him with my information. From the minute I walked int seemed more of a friend than a salesman. Rich is in the Internet department, so I had emailed him with my information. From the minute I walked into Youngblood, Rich remembered my preferences in a car and showed me all kinds of options. **The car/ color I wanted was not available in an automatic transmission and it had been 20 years since I have drove a stick shift. So Rich gave me a test ride on the highway then through town. He thoroughly went over the dash and where things were located. Then we went to a neighborhood with quiet streets and no intimidation and I was able to see if I would be comfortable with a manual transmission again. AND I WAS!! Thanks Rich! Brian Gideon was my finance guy. He was able to get me 1.6% less than my credit union. Brian was very personable and polite. He offered various packages and was not pushy if he offered something I was not interested in. My experience at Youngblood was great! I will defiantly be back! More
by J_Ivey
Employees Worked With
Rich Womack (sales) Brian Gideon (Finance)
December 26, 2011
All 3 of these gentlemen were very pleasant and knowledgeable to work with us. They all did an extremely well job. Would do it all over again with this group we worked with. Very pleased with how w knowledgeable to work with us. They all did an extremely well job. Would do it all over again with this group we worked with. Very pleased with how we were treated. More
by cowgirl8
Employees Worked With
Brad Dorris-Sales, Mark Sherrow-Manager, Cuong Nguyen-Finance
December 22, 2011
My son brought in his 2000 KIA Sportage yesterday (Blue Book value in excellent condition = $2190) because the driver side window would not go up or down. He scheduled a 10am appointment for service and Book value in excellent condition = $2190) because the driver side window would not go up or down. He scheduled a 10am appointment for service and arrived at 9:45am. At about 2:30pm the service department called him back and told him that they had done everything they could to diagnose the problem without talking the door panel off, and wanted his approval to do so. He was advised that this would cost about $100. (Presumably, doing everything they could without looking inside the door [really?] would have consisted of trying the window switch and making sure the printer was loaded up with paper for the 'World Class Inspection' report. More on that later) He gave them the go-ahead because he did bring the car in to get the problem fixed after all. At 4:30pm, they called him back and told him that they wouldn't be able to fix it today, since they close at 5pm, but they had his World Class Inspection Report ready and they proceeded to enlighten him with the recommeded repairs: $4,265.81! Did he want to go ahead and authorize the work? Uh no! Well, the good news is that if he just wanted to fix the problem with the window (the reason he brought the car in...remember?), it would require a new door window motor. That repair would be $538.12. Of course, they couldn't be sure that he wouldn't need a new window switch as well. Can't tell that until you replace the moter. If they needed to put in a switch to make the new moter actually raise and lower the window, that would be an additional $284.20. Did he want to authorize that repair now? (In case you don't have a calculator handy, that comes to $822.32...37.5% of the entire Blue Book value of the car ...assuming that it is in excellent condition otherwise). Now I haven't always given my son credit for the good sense that he obvioulsy possesses, but he demonstrated it clearly by saying "No thanks!" to that offer and cutting his losses at $103.69 for them to tell him what he already knew (the door needs a new window motor) and providing a totally unreasonable estimate for the repairs. Oh, and I almost forgot, 'The Youngblood Worldclass Inspection Report'. So what is this fabled document? A 13 page list of recommendations and pricing totaling $4,265.81 that will presumably bring his $2100 KIA up to World Class standards. Things like a $513.38 spark plug and wire replacement. (Obviously using materials that are being developed on the International Space Station). How about a $225.00 Manaual Transmission fluid change service? Ka-ching! Ka-ching! Ka-ching!... $4,265.81 please. I stopped by the service department this morning and spoke to the service advisor (Laura) who 'assisted' my son. She was really quite nice in helping me navigate the 13 page World Class Inspection Report to understand all of the recommendations, but she declined to purchase the other three working door window motors and switches that are still in the KIA for a discounted price of $2100.00, which would be a 15% discount over their service price. I was surprised, given that they are obviously focused on profit margin. When asked if she would spend $822.32 to fix the window if it were her car, she said 'No'. When asked if she thought a recommendation of $4,265.81 worth of repairs for a $2100 car was a good investment, she declined to answer. Bottom-line? Stay away. Over-priced parts, shady tactics to get you to spend more than you wanted, and slow service. (My sons car was there for 7 hours to have them look inside the door and do no actual service) More
by ShakeMartini
Employees Worked With
Laura
December 20, 2011
Working with TJ was nothing less than a pleasure. He is funny, warm and impresses as a very nice and honest guy. When we had issues with the service department, he took care of everything quickly and effic funny, warm and impresses as a very nice and honest guy. When we had issues with the service department, he took care of everything quickly and efficiently. The service department is horrible but this is the fifth car we have purchased from youngblood and have been very happy with the sales side. How often do you hear that...lol. The managers and the financing department were very good and easy to deal with also. My only complaint is the length if time the whole process takes. Probably nothing to be done about that, but it is very lengthy. More
by lisa65804
Employees Worked With
TJ Johnston
December 18, 2011
Friendly atmosphere, very accomodating, tremendous follow-thru! Eric and his crew worked night-and-day for two weeks straight to facilitate an out-of-state dealer trade for the new model of my choice, follow-thru! Eric and his crew worked night-and-day for two weeks straight to facilitate an out-of-state dealer trade for the new model of my choice, with all the features I desired, in my color! I look forward to continuing my relationship with Youngblood Kia after the sale, and will gladly make the hour-plus drive for needed maintenance/repairs in the future, because they were respectful, sincere, and appreciate my business! More
by ajumpmaster
Employees Worked With
Eric Dreiling, Scott Dasal, and Brad Dorris
December 15, 2011
I had a very good experience working with everyone at this dealership, especially Scott Dansall.He took time away from personal business to see that I was taken care of.I will highly recomend Youngblood this dealership, especially Scott Dansall.He took time away from personal business to see that I was taken care of.I will highly recomend Youngblood KIA to everyone I know. More
by ragoodin
Employees Worked With
Scott Dasall
December 13, 2011
First, let me say that Gene Gibbons is a miracle worker. We went to the dealership on a very tight schedule. We had already visited the dealer's website and had decided on a car before we'd arrived. Gene We went to the dealership on a very tight schedule. We had already visited the dealer's website and had decided on a car before we'd arrived. Gene Gibbons promptly greeted us and was extremely friendly. We were upfront about being pressed for time and our intent to purchase the vehicle. Gene was very respectful of our situation and he bent over backwards to make it happen. He was thorough, respectful, very honest, and genuinely worked as hard as he possibly could. When it was all said and done, Gene had gotten us our vehicle with time to spare. I sincerely appreciate his dilligent effort on our behalf, it was nothing short of amazing. You can bet that I will be gladly recommending him to all of my friends and family. More
by locharion
Employees Worked With
Gene Gibbons
December 10, 2011
We walked on the lot and told Juan what we wanted and what we had to work with and he was very straightforward with us. He didn't hesitate to tell us a lot of the "hard truths" about certain vehicles an what we had to work with and he was very straightforward with us. He didn't hesitate to tell us a lot of the "hard truths" about certain vehicles and comparisons between year make and models for the vehicles in their inventory that matched what we needed. More
by brownpod
Employees Worked With
Juan Huerta
December 08, 2011
Steve was wonderful, it was my first time buying a car and he was very helpful. He talked over everything with me during the test drive, and answered most of my questions. If he didn't know something, he and he was very helpful. He talked over everything with me during the test drive, and answered most of my questions. If he didn't know something, he would ask. Just overall wonderful! Brad in financial was amazing also. He helped me to get the best deal and explained everything to me, without making me feel dumb. Overall the staff at Youngblood is wonderful! I had an amazing experience. More
by crc040
Employees Worked With
Steve Ross and Brad from finiancial
