Springfield Kia

I would highly recommend Youngblood auto to everyone and anyone. My boyfriend and I were in a bind with needing a new car and I would pass by every day after work. It was my first car buying experience. I d anyone. My boyfriend and I were in a bind with needing a new car and I would pass by every day after work. It was my first car buying experience. I did a pre-approval application over the internet. Then next morning I received an email and also a phone call from Joe Johnson, He was very friendly, eager to help us find exactly what we were looking for. After I gave my must haves I went in the next day. The whole process seemed effortless. My boyfriend also said that out of all car buying experiences he has had this was the easiest and most friendly. They sure have made a life long customer with me!Thanks Youngblood!! More

I would highly recommend Jon James and the Youngblood team. I had some very specific needs (van) and a pre-approved auto loan with some challenging requirements. Youngblood was the 3rd dealership I wen team. I had some very specific needs (van) and a pre-approved auto loan with some challenging requirements. Youngblood was the 3rd dealership I went to and I had given up on finding something that would work. Joe Griffin worked with the lender to get all the numbers to work. The Youngblood team worked together to put me in a beautiful van that has more of everything (room, amenities, etc.) than I ever dreamed. More importantly, to me anyway, was the way I was treated. Everyone I met there treated me with respect and kindness. In my first meeting with Jon, he handed off an appointment (and potentially a sale) to another sales member rather than have the customer wait for us to finish talking. That's pretty unbelievable in my book. I also had occasion to wait a bit (not long compared to other experiences) and I overheard some sales staff making follow up calls and talking to each other. I was very impressed that I never heard anything negative about the customer, either in their calls or afterwards to each other. I purchased my first car from Youngblood in 1991. It wasn't a bad experience, but it was not as good as this one. If you're not sure what options are available to you or have any reason you haven't included Youngblood in your car buying quest, I'd suggest calling them. Ask for Jon James. I have no doubt there are other team members that will take good care of you, but I know how Jon treats his customers and it's worth a try. More

I absolutely hated my experience with Youngblood and regret ever purchasing from them. I would never ever recommend Youngblood to anyone, and would highly discourage them from purchasing or servicing th regret ever purchasing from them. I would never ever recommend Youngblood to anyone, and would highly discourage them from purchasing or servicing their vehicles there. In order to give you an accurate and unbiased review, I've detailed my experience below (it's quite long but gives you a good idea of how your experience will most likely be). The Service department is the worst I've ever been to, and although my car is under warranty, I take it elsewhere to be serviced now. I purchased my car from Youngblood pre-owned 6 months ago, and have needed several things fixed on it since (which I understand, it is not a new car). Issue #1: Originally, as part of the purchase agreement, they were going to fix one of the lights on the dashboard, and told me to schedule an appointment with Service whenever. I called to make an appointment the next week to have the light replaced, and when I picked up my car after the appointment, they informed me they had diagnosed that my light had a short in it and needed to be replaced and that I would have to schedule another appointment to have it replaced! They also were going to charge me for the appointment and the new part. I told them that it was part of my purchase agreement, but they refused to call Sales and told me I would have to call Sales to have them send it over. After failing to get in touch with my Sales representative several times, I gave up. They ended up waiving charges for the diagnostic appointment to tell me exactly what we already knew, but still wanted me to pay for the light to be replaced. No communication between the departments whatsoever, and an actual refusal to communicate when asked by the customer. Issue #2: About a month ago (5 months after purchasing), the battery died, and needed to be replaced, as it couldn't be fixed with a jump. I have a hybrid, so I wasn't sure which battery was the main problem. I scheduled an appointment for first thing in the morning at 8:30 a.m. and dropped my car off the night before. At 8:30 punctually, I showed up at Service to make sure my appointment was running on time and get things taken care of. Although I received TWO confirmation emails from their website about my appointment, they said they had no record of my appointment, and it would probably be pushed back until the afternoon. The service tech, Neal, said it would most likely be $80-120 to be replaced but they would call me if it was any more money so I could make a decision. I informed them I worked until 6:00 that night so they would need to call me when it was done so I could pick it up before they closed. At 5:15, I received a call that they had already done a complete replacement for $240, and that I would need to get there in the next half hour to take care of things before close. I asked if the replacement was covered by my warranty, but they couldn't find my warranty on file. So I spent 20 minutes on hold with the Sales department to try to track down my warranty. I ended up paying over the phone and was told I could pick up my keys in the Sales department. When I got there, they had the incorrect keys and I had to wait for another 30 minutes while my keys were tracked down. Although my appointment was at 8:30 am, I had to make several phone calls, paid much more than I expected (I would've taken it elsewhere to be replaced if they would've called me like they said they would), and in the end, I wasn't finished with them until 6:40pm. Since they didn't finish my car until so late in the day, Neal told me he didn't have time to discuss what was wrong with the battery, and why they replaced it, and said he would provide a detailed report or call me the next day. There was never a report to be picked up and no phone call was received.. All in all, utterly unacceptable and unprofessional. I tell everyone I know to avoid Youngblood. More

I have as of today July 25th, 2013 bought my 7th car from youngblood in Springfield, MO. I love the wall to wall coverage everyone gives my husband and myself. They are all concerned about fitting the right youngblood in Springfield, MO. I love the wall to wall coverage everyone gives my husband and myself. They are all concerned about fitting the right car to your taste, likes, dislikes, budget, and always show that they have covered all bases of your sale. I turned 60 today and they put balloons, and a big red bow on my car when I came to pick it up. This is the kind of attention to detail I just love. These people know customer service after the sale too! I have all my work done at Youngbloods. Because the after service is as good as the before customer service. More

David Lasc and Sean Mabins were great! No high pressure and were very easy to work with. They were very friendly and made you feel at ease. I was impressed with the atmosphere of the whole dealership. I and were very easy to work with. They were very friendly and made you feel at ease. I was impressed with the atmosphere of the whole dealership. I think I got a fair deal with the trade in and the price of my new KIA Optima SX. They went out of their way to accommodate me, I wanted the windows tinted and because of my work schedule offered to come and get the car, get the windows tinted and bring the car back. Couldn't ask for better service. Thanks guys!!! More

It has been at least a two month process deciding on the vehicle we finally purchased. Throughout this period we never felt pressured by any of the people we dealed with. Justin was very helpful in findin vehicle we finally purchased. Throughout this period we never felt pressured by any of the people we dealed with. Justin was very helpful in finding out the type of vehicle we wanted in the price and mileage range desired. Again, he was extremely patient and persistent in keeping in touch with us (even after the sale but never 'pushy' in the entire process. We appreciated very much his friendly, helpful attitude. More

The reason for my 5 star review is: 1. Michael Rea, The reason for my 5 star review is: 1. Michael Rea, after finding out I did not have stellar credit still wanted to work with me. 2. He steered me i The reason for my 5 star review is: 1. Michael Rea, after finding out I did not have stellar credit still wanted to work with me. 2. He steered me in the right direction on what price and mileage I needed to get a loan. 3. Finance director (who's name I cannot remember, sorry) performed nothing less than a miracle to get me approved without a co-signer, very little down, and terms I could comfortably accept. 4. 2 weeks after the purchase of my vehicle, I noticed the heater not working on one side. Called Michael who suggested we have it looked at by a Dodge dealership since it was still under warranty, either by Youngblood or another dealership in town. 5. Called Jeremy at Youngblood service department, scheduled an appointment, quickly diagnosed the problem and set up a 2nd appointment for repairs. Parts came in sooner than expected so they moved our appointment up by 5 days. They needed to keep the car over the weekend but already had us set up in a rental vehicle at no expense. Picked up my car and have had no problems since. 6.They put me in the perfect car, they helped me to re-establish my credit, and they have a loyal customer for life. Michael Rea, you're truly a professional in the most personal way. Thanks, friend! More

Darren was very nice and knowledgeable of Kia's. We are not into pushy sales people and he seemed too know when to back off. We came looking at specifically at the Kia Soul and ended up buying the Kia are not into pushy sales people and he seemed too know when to back off. We came looking at specifically at the Kia Soul and ended up buying the Kia Rio. Much better gas mileage. More

This is the best car dealer I 've ever bought from, I'm 66 years old so I have bought lots of cars in my time. This is the 3rd KIA we have bought from Youngblood and plan on only buying from them in th I'm 66 years old so I have bought lots of cars in my time. This is the 3rd KIA we have bought from Youngblood and plan on only buying from them in the future. I recommend Youngblood to everyone I know, not just because of the cars, but because of the way they treat all their customers. More

PURCHASED A USED 2012 KIA SORENTO AND IT DID NOT HAVE A OWNERS MANUAL. TALKED WITH SALES MANAGER AND HE ASSURED ME THAT I WOULD RECEIVE A MANUAL. Happy with my new vehicle. Would recommend friends and fami OWNERS MANUAL. TALKED WITH SALES MANAGER AND HE ASSURED ME THAT I WOULD RECEIVE A MANUAL. Happy with my new vehicle. Would recommend friends and family to visit dealership if they are in the Springfield area and looking to purchase a new or quality used vehicle. Sales personnel were very friendly and willing to help in any way to help with making your purchase as easy as possible. More