Springfield Kia

We went in looking at a used car. And while talking about a new one and with warranties and love the look we chose the optima love the car a new one and with warranties and love the look we chose the optima love the car More

After deciding we had to buy a new car for our growing family, we went to Youngblood KIA having had a great rental experience with a KIA Optima this past summer. It may have been an off night for the dea family, we went to Youngblood KIA having had a great rental experience with a KIA Optima this past summer. It may have been an off night for the dealership since after several hours within two visits we had a very hard time negotiating with them and reaching a deal. We left that night without a new car, but a promise that one fitting our needs was coincidentally on a car shipment coming in within a day or two. Turned out this was not correct information, and much had changed on the pricing and availability of features of the incoming cars, which had made them even less affordable to us than the one they pulled up to the building to show us the previous night. That car was not mentioned again (even though it was still not the car we wanted), and the best deal they had was now more expensive than the car we had just looked 12 hours before. We were frustrated with the pricing both what we were told and how it looked on the price sheets on the car windows since they did not figure out like the pricing on the KIA website, and felt like we were getting a run around on finding a car in the color and package we wanted. We were told one thing, and things never panned out that way, and it seemed like the deal we were offered kept getting less favorable and they seemed unwilling to work with us, and they didn't seem to understand what configuration we were asking the car to have. We made one final offer based on Edmunds' fair purchase value on the car should they be able to get one in like we were asking for, which was turned down. I then left a bad review here explaining the experience and frustration we had, whereas other dealerships we had visited seemed to want to work with us. To my surprise, the general manager of Youngblood contacted me about this review and was genuinely concerned about our experience and how it relates to the way they want their company to be perceived by their customers. He did not offer a bunch of excuses, or simply beg us give them another chance. He promptly asked if he could figure out what went on and get back with me, and told us he understands how stressful it is to buy a car and nobody needs this type of experience to make that even harder. He told me this is not how they are, and not how they want to do business. After about ten minutes, I got a call from the sales manager who had been off the night we were in, and he was very concerned with what happened when we were there on Tuesday. He worked with us personally to find a car like we wanted and gave us a very good price to boot. We went in last night and completed the deal. I was surprised to discover how many people there had read the review and were very apologetic about it. It tells me the claims of how serious the dealership takes this sort of feedback wasn't just something they told me to placate me. They really bent over backwards to change our perception of them, and I think they succeeded overall. I've worked customer service at a few organizations and I understand having off days, and it seems this may have been the case coupled with misunderstandings on what we wanted vs what they had to offer. I hope their staff has better knowledge of what they have on the lot and coming in shipments for future customers. That was the worst part of the experience, going home one night hopefully expecting the car we wanted to be there in a day or two as we were told, and finding out that wasn't the case at all and that the deal had changed entirely. This is something a little training could fix, and I'm now sure they'll work it out. All this said, we gave Youngblood a second chance, and that second experience was very positive. Casey Bennett helped make the process go smoothly and was as excited about the car as we were, which helped relieve the stress of the process and add some fun to it. I'm willing to say they had an off night, as any company will inevitably have. But, how they handled things after that off night shows a lot about their commitment to keeping the bar high. Though I wish things had gone more smooth from the start, it turned out well in the end. They even sent us on our way with a full tank of gas. So long as the KIA car has a nice dependable and long service for us, we'll be excited to consider going back to Youngblood KIA for our next car. More

Mike Still is my idea of the consummate customer service oriented professional in the auto industry. Every encounter with him or his staff during the past 4 years has been one of excellence. Facts are alway oriented professional in the auto industry. Every encounter with him or his staff during the past 4 years has been one of excellence. Facts are always facts, but feelings trump facts when humans encounter humans in a service environment. Mike listens, takes notes and asks what he can do for you. Mikes only focus is customer satisfaction. More

I have purchased many vehicles over the years. The vast majority of those purchases have been from dealers. The experiance I had with Adam & Jason was the best demo ever. They had an extensive knowledge of majority of those purchases have been from dealers. The experiance I had with Adam & Jason was the best demo ever. They had an extensive knowledge of the vehicle features and the sales process was very professional. I would recommend them to anyone. More

I went to Youngblood Kia to look at a Kia Optima Hybrid. I found this experience to one of the most positive and low pressure experiences I have ever had when purchasing a vehicle. Our salesman, David Lasc I found this experience to one of the most positive and low pressure experiences I have ever had when purchasing a vehicle. Our salesman, David Lasc, was not only very knowledgeable but also treated me with respect. I purposely went to look without my husband so that I could see if they treated me differently since I was a woman. I found quite the opposite to be true. David explained all of the aspects of the car to me in great detail. He never seemed to "talk down to me" as a female purchaser. When we returned two days later to purchase the car, my husband was with me and I found that David talked with my husband exactly the way he had talked with me, which meant a great deal. We also found the financing to be very low key. We were presented with different options in a manner that made us feel comfortable in choosing the options that were right for us. The finance manager never pressured us. We entered into the finance office knowing exactly what "extras" we wanted and what we didn't. We told him and he answered "okay" and went on with the paperwork. I would definitely recommend Youngblood Kia to my friends and family and in fact, already have. They were wonderful to work with and have been very helpful when I stopped back by with questions. They will be getting our repeat business! More

I had a appointment at 8:00,it was after 9:00 bfore they I had a appointment at 8:00,it was after 9:00 bfore they even took the car back.It had noise in it at 20 mph.that anyone that drove it could hear.The I had a appointment at 8:00,it was after 9:00 bfore they even took the car back.It had noise in it at 20 mph.that anyone that drove it could hear.They couldn't here it.I also had the oil changed.The oil change Was $46.00.never .seen a price like that.Dodge down the street is 19.95.I must say i'll go down the street next time. Geald Neal More

I'm a woman, single, and a senior citizen. Buying a car can be a scary experience for someone like me, but my salesperson, Casey Bennett, was a "God" send. I felt comfortable and safe with Casey. He d car can be a scary experience for someone like me, but my salesperson, Casey Bennett, was a "God" send. I felt comfortable and safe with Casey. He didn't try to sale me anything.He told me to go home and get on the internet and look at all the pre-owned vehicles the dealership had to offer, and to call him the following morning. He allowed me the privilege of choosing the car I wanted. He was patient, respectful, polite and answered all my many questions, Casey has the best customer service skills I have seen in a long time especially from such a young person. He.informed me of all the necessary information and documentation that would be needed to complete the sale. When I met with Casey the next day for a test drive, I was prepared.. I told them what I could afford to pay and they made it happen for me. I felt empowered I was extremely pleased with everyone I encountered during my sales experience, but Casey was outstanding and I wish him much success. I believe I will be a Youngblood Auto customer for life! Mattie Guillory More

Juan Huerta is the reason I bought a car. I was just checking to see how much I would get in trade-in on my current Kia and not really planning on buying. He was, by far, THE BEST salesman I have ever checking to see how much I would get in trade-in on my current Kia and not really planning on buying. He was, by far, THE BEST salesman I have ever had when buying a car. He never made me feel "wheeled and dealed" and I never felt pressure. I hate the whole car-buying process for these reasons typically. I'm not good at it and it makes me uncomfortable. He truly made me feel comfortable and I know he was honest with me through the entire process. I would recommend Youngblood as they have been great to me through the purchase and ownership of my last car and I like Kias. I would recommend Juan to any and all but especially if you hate the car buying process as I do :) More

My husband and I were "just looking" at small hatchbacks. We wanted to compare the following cars, Honda Fit, Toyota Rav 4, Ford Fusion HB, and Kia Soul. It was Labor Day, and Honda wasn't open hatchbacks. We wanted to compare the following cars, Honda Fit, Toyota Rav 4, Ford Fusion HB, and Kia Soul. It was Labor Day, and Honda wasn't opened so we went to Youngblood Kia and never got past this dealership. And, it is not because we were dealing with a hardcore salesman hell-bent on selling us a car. Casey Bennett is a kind and gentle gentleman who was personable and friendly. He has the kind of personality that you trust and you believe in what he says. His knowledge of the Kia was very thorough and impressive. He made me feel comfortable as I test-drove the Kia. His ability for chit-chat is commendable thrown in with the information he needed to get across to us about the Kia. I love my new car, it is everything I was looking for. I would gladly recommend Youngblood Kia to anyone looking for a new car. Thank you. More