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Springfield Kia
Springfield, MO
1,394 Reviews
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October 31, 2017
Oil change and 5 tire rotation. When I pull up to the service department I spoke with Ryan Grabill about getting my oil changed and a 5 tire rotation. I specifically requested to inc When I pull up to the service department I spoke with Ryan Grabill about getting my oil changed and a 5 tire rotation. I specifically requested to include my spare tire into the rotation and I also requested not to have my vehicle washed after all servicing was completed. Ryan informed me that it would take between one and thirty minutes to one hour fourty-five minutes, I said that would be fine. After one hour and fifty minutes had passed I was informed that the tire rotation didn't include my spare, I told Ryan that I needed my spare tire included in the rotation and needed it done now, I didn't want to come back on another date to get this service done that should have been completed today. Ryan said he would get my Jeep back in the line to get the tire rotation completed properly. This service visit which should have taken according to Ryan one hour and fourty-five minutes took two hours and forty minutes. This is not the first time my tire rotation was not done properly, last year I drove home after having an oil change and 5 tire rotation to find that my spare was not included in the rotation, so I had to make another appointment the following week to take my Jeep back to get the service done properly. I believe there is a communication problem between the service department and the mechanics in the shop, or the mechanics are not paying attention to detail when reading the workorder, either way this is a problem that needs to be alleviated. More
by Keith Procter
Employees Worked With
Ryan Grabill
October 25, 2017
Quality Service Brought car in for an oil change saturday. David O'Neil took care of us. He let us know of a couple of filters that needed to be replaced, and He kept Brought car in for an oil change saturday. David O'Neil took care of us. He let us know of a couple of filters that needed to be replaced, and He kept us informed when the Sedona would be done. He was very friendly and courteous! Thank You David and Youngblood More
by Paige123
Employees Worked With
David O'Neil
October 21, 2017
Quick Service Took my car in today for an oil change. David O'Neil was my advisor and was super friendly and courteous! Thanks David and Youngblood! Took my car in today for an oil change. David O'Neil was my advisor and was super friendly and courteous! Thanks David and Youngblood! More
by Magsjon22
Employees Worked With
David O'Neil
October 17, 2017
Darwin Graham helped me get in to my new Kia Forte. Darwin made this process very smooth and easy. He was up front with all of the details on the car and the financing process. He made sure this car was Darwin made this process very smooth and easy. He was up front with all of the details on the car and the financing process. He made sure this car was the one I wanted and went above and beyond to get me in to the car I wanted. More
by Fullercarrie
Employees Worked With
Darwin Graham
October 17, 2017
They set the standard for service! Passing through the area on vacation. Needed an oil change. Called at 11AM and got an appointment for 2:30 PM the same day. Got a confirmation with di Passing through the area on vacation. Needed an oil change. Called at 11AM and got an appointment for 2:30 PM the same day. Got a confirmation with directions on my phone within minutes. When I arrived, the service advisor David O'Neil immediately took all necessary information, advised of the time necessary for service, and also advised of a software update that was available. Didn't have time for them to do that, but will take care of it once I get home. He set us up with a courtesy driver to take us to a lunch spot while service was performed. We arrived back at the dealership about 10 minutes prior to the stated finish time. The vehicle was already done. In addition to the service, they had also washed the vehicle of the accumulated 1000 miles of road dust and cleaned the windows. There was also a fresh bottle of water in the console cup holders. The gals at the service desk were also extremely pleasant, highly efficient, and obviously knew that they were representing not only themselves but the general impression of the whole dealership. The total cost was about $5 less than at my home dealership, and there, it is almost impossible to set up an appointment with less than a week's notice, no cleaning is performed, and no complimentary beverage is provided. Kudos to these guys. They know how to put the customer first. Almost enough to make me think about moving to Springfield, MO. Love this place!! More
by Chuck
Employees Worked With
David O'Neil
October 13, 2017
Unnecessary repairs I purchased a new Kia Soul for my Daughter in May of 2016. At the same time I paid for what was supposed to be the best extended warranty available. A I purchased a new Kia Soul for my Daughter in May of 2016. At the same time I paid for what was supposed to be the best extended warranty available. As I was going to be out of the country for a few days I told her to be sure to have the car serviced and the 30000 mile checkup done while I was gone. Upon my return she informed me that the final bill amounted to almost $300.00. That was quite a shock to her as It was not made clear to her before the service was performed that NONE of this was covered under her warranty. I can understand most of the extra charges on the bill would be considered a routine maintenance item such as an air filter and cabin filter. The performed service I question was a Fuel Induction Service for $149.95. I feel that it was unnecessary and according to the KIA service bulletin from Nov 2012 { # 058} is NOT recommended by KIA as they state in their bulletin "can have adverse consequences while providing little, if any, appreciable benefit to our customers." There was also an oil additive on the bill for $17.99 which is also covered under section 3 of the same service bulletin as "unnecessary" and states that "following such non-recommended flushes/additives would not be covered by the KIA warranty." As a former dealership service manager I realize the importance of following the recommended manufacturers maintenance guidelines but I am disappointed in the selling of unneeded repairs. While I have not lost respect for the KIA vehicles I have lost respect for your service department. You can refer to RO 8087154 / 2 for any other information More
by soul owner
Employees Worked With
David Oneil
October 12, 2017
Awesome service Salesman went out of his way to help us even calling us on his day off. Excellent service from the moment we walked in no pressure to buy very nice. Salesman went out of his way to help us even calling us on his day off. Excellent service from the moment we walked in no pressure to buy very nice. More
by Thomas clay
Employees Worked With
Darwin Graham
September 20, 2017
Customer Service / Service Center Excellent service at Youngblood! Aside from truly loving my KIA Sorento, the service department at Youngblood has truly cemented my faith in KIA. Spec Excellent service at Youngblood! Aside from truly loving my KIA Sorento, the service department at Youngblood has truly cemented my faith in KIA. Specifically, David O'Neil (my service advisor). David has been exceptional! He has always gone above and beyond - always making me feel valued as a customer. He has also consistently shown excellent follow through with any/ all concerns. It is thanks to him that I plan to purchase another KIA within the next two weeks. Because he has demonstrated such faith in the KIA brand we have decided to purchase another KIA vehicle as a first car for our oldest son. Thank you Mr David O'Neil and all of Youngblood! More
by JillP
Employees Worked With
David O'Neil. Service Advisor, Dave Edmondson
September 17, 2017
Staff was friendly and helpful The staff, especially Darwin, was friendly and helpful, and went out of their way to work with us. I would definitely recommend them to anyone The staff, especially Darwin, was friendly and helpful, and went out of their way to work with us. I would definitely recommend them to anyone More
by Timothy H Palmore
Employees Worked With
Darwin Graham
September 05, 2017
Good dealership - good service Wanted to buy a Kia Forte (good bang for the buck} so I had already researched the vehicle. The salesman, Cordell Trimble, was very helpful and beca Wanted to buy a Kia Forte (good bang for the buck} so I had already researched the vehicle. The salesman, Cordell Trimble, was very helpful and because I have some nerve damage to my legs, he even brought the cars I was interested in to the front door of the dealershjp. (we had four cars lined up at the same time so I could compare them side by side). Selected the one I wanted and I was soon on my way. Cordell did an excellent job explaining the features of each Forte. Finance manager, Sean Mabins also did a great job. More
by Aggie
Employees Worked With
Sean Mabins, finance manager, Cordell Trimble
