Springfield Kia

I took my vehicle in to Springfield Kia (Formerly Youngblood) To have my vehicle taillight inspected because it was on the fritz blinking on and off, And get an oil change. I met with Ryan who is the Youngblood) To have my vehicle taillight inspected because it was on the fritz blinking on and off, And get an oil change. I met with Ryan who is the service advisor who took complete charge and was able to not only remedy the problem, but came out to bring a few things up to my attention. The charges were reasonable. The wait time was reasonable, and the care was way above the average. Which is why I go to Springfield Kia. More

I received a call from Ryan who is my service advisor who stepped up to the plate to assist me with my door lock and also arranged for a cooling system flush. Not only was my car taken care of in a timely ma stepped up to the plate to assist me with my door lock and also arranged for a cooling system flush. Not only was my car taken care of in a timely manor, it arrived with a fresh car wash. Awesome finish. Very Happy! More

Racist and most evil people I met in a service station. They were patronizing and demeaning in the way they were talking to me, and I knew it was racism. The guy I dealt with Kyle after asking him why it t They were patronizing and demeaning in the way they were talking to me, and I knew it was racism. The guy I dealt with Kyle after asking him why it took too long for an oil change started clapping hands as he was talking to me. I asked him to stop clapping his hands. Shame on this shop and the manager who first came from Nissan shame on you for not seeing me as a customer or in need of an apology, you should be taken back and be trained on how to be less microaggressive. The service guy was talking clapping hands on me. Why? Why did an oil change take 3 hours+? Why did all the people who came behind me leave before me? Why do you give appointments if you have a criteria of who goes first? Why did the manager talk down on me and not see 3 hours + is a long time to be waiting for an oil change? I know I did not meet the color criteria, and I hope 1000d of people see this review. I got my paperwork at 1645. 4 hours after I got there for an oil change. The lady who gave me the paperwork??? I got into my car, and my things from the glove box some were on my floor. I had asked to be checked for the breaks because I could hear a scratching noise on one of my rotors, but that was not done, and now the scratch is louder. When I took my car, there was a gathering of people just staring at me like I had committed a crime. I'm taking my car to an independent mechanic to tell me if the service claimed was even done. I don't know if anything was done at all. Update, I got a call from a Macy who told me I should put my race card in the pocket and accused me of being angry, and she actually tried to say I caused distress to people there. I can raise my bible and say this is not true because the last manager I spoke too did not witness me being angry, and he apologised. One of the customer said I'm too patient because if it was them, they would have caused a mayhem. Macy told me we will never service your car here ever again 🤣🤣🤣🤣🤣🤣. Call security on me if you see my car there. I believe these premises have cameras, and I would like them to pull one and post it online, showing an angry black woman. I want them to do this because the truth shall set us free. Tell the truth Kyle and Macy stop being cowards. More

Brought in my Kia Sportage in to have a new windshield wiper arm and blade on my vehicle. While I was there Brad Duggins wasn't there so I spoke with Kayleigh about my front high beam headlight that was o wiper arm and blade on my vehicle. While I was there Brad Duggins wasn't there so I spoke with Kayleigh about my front high beam headlight that was out. It was replaced less than 12 days ago. Kayleigh met with me in the dealership waiting area and explained that the sensor connector was burt out and to have a new harness would run $900.00. She made a recommendation that did infact work and the light is good as new. Again, this is why I bring my vehicle to Youngblood Kia (Springfield KIA) to have all my service work done. BECAUSE THEIR HONEST & TRUSTWORTHY!! Thank You Kayleigh! You are awesome. More

Took my vehicle in for service. Brad Duggins is the best. He's always there for you which is a huge confidence booster and the reason I keep coming back, as is the service I receive Brad Duggins is the best. He's always there for you which is a huge confidence booster and the reason I keep coming back, as is the service I receive from the mechanics whom I don't get to see. But they are exceptional goo at what they do! More

Service Department is unbelievably customer service oriented! Starting with Kayleigh and working with entire service team: Perfect! oriented! Starting with Kayleigh and working with entire service team: Perfect! More

I took my Kia in for an oil change & radiator coolant flush. I met with Brad Duggins my Service Advisor & was provided a shuttle ride both home & back by Bruce. My vehicle was completed ahead of schedule flush. I met with Brad Duggins my Service Advisor & was provided a shuttle ride both home & back by Bruce. My vehicle was completed ahead of schedule. More