Springfield Hyundai - Service Center

AWFUL If I could give NO stars that's what I would give. To start from the beginning with this dealership. I went in with my dad in April of 2013 to tra If I could give NO stars that's what I would give. To start from the beginning with this dealership. I went in with my dad in April of 2013 to trade in a Santa Fe, which my parents loved and I got my own 2013 elantra limited. Curtis my salesperson was super nice and helpful. I pay a little more than usual though for a monthly payment for this type of car. I was under the impression they were paying off my parents car but it was rolled into mine. My fault for not asking more questions. Well a few weeks into owning this car my tire pressure light kept coming on, luckily after about 6 times of bringing it in they swapped my car for the same model. I was loving it for a year. Its def full of features. Well fast forward to Dec 14. The car won't start. Thought of weird better bring it in. Was told that the battery terminals were lose. Good for a few months, happened again, they say it starts for them nothing wrong with it. I was angry but thought okay let's see what happens. About 3 weeks later and no start again. Bring it to another dealership because of the tow location. Was told the brake switch was broken. Replace it and go on my way. Fast forward yet another 3 weeks and here we are. Another no start, starts for them so they think oh well there's nothing we can see wrong with it. Talked to the manager Chris when I brought it in on Saturday he looked at my fiancé and I in the eye and said HE would make sure it would get fixed no matter what! HE also said I would get a complimentary oil change. Get a call today they need me to pick it up. Its not fixed they never figured it out and NOOOOOOO oil change. I am beyond annoyed. I called Chris 3 days ago and no call back. Talked to Bob Kelly the manager today and he could not care about my problem. In the end of all of this I will NEVER EVER buy another car from this dealership again. Nor will I service it there unless it has to do with the warranty. On a positive note though Stacey the service manager is great. So friendly, and just wants to help me! More

excellant! Excellent service this is my 3rd Hyundai Accent and do not service my car anywhere else. Nothing but good experiences. Always a pleasure to do busi Excellent service this is my 3rd Hyundai Accent and do not service my car anywhere else. Nothing but good experiences. Always a pleasure to do business with the staff. More

Service Very courteous and quick. The service writer helped me as soon as I arrived. Took my car in immedialtely. The interaction between the service writers Very courteous and quick. The service writer helped me as soon as I arrived. Took my car in immedialtely. The interaction between the service writers and customers was excellent More

Very friendly service Had my first experience with Springfield service and found it to be good very good. 9:00AM appointment for first oil change in and out in less than a Had my first experience with Springfield service and found it to be good very good. 9:00AM appointment for first oil change in and out in less than an hour. More

poor customer service The man at the service counter was extremely rude and had a smug attitude. I will never go back of I don't have to. The man at the service counter was extremely rude and had a smug attitude. I will never go back of I don't have to. More

Very good ,very professional very clean service area people very friendly I would recommend Hyundai to my family's and friends I have a good deal with this car ,very professional very clean service area people very friendly I would recommend Hyundai to my family's and friends I have a good deal with this car . More

Fast and Good Customer Service Mike Davis was a pleasant person that got my car looked at and fixed with in good timing. I will suggest to all that come through your doors to ask fo Mike Davis was a pleasant person that got my car looked at and fixed with in good timing. I will suggest to all that come through your doors to ask for Mike Davis. More

Poor Service Department My first trip to the service department was for an oil change. They told me it would only take 45 minutes, I waited in the lobby for 4 hours, with an My first trip to the service department was for an oil change. They told me it would only take 45 minutes, I waited in the lobby for 4 hours, with an infant!! If I was told in advance it would take that long, I would not have stayed. Never once did I receive an apology for the wait. My second trip I was charged $57 for them to change a light bulb. When I expessed my dismay, no one cared. More

Great sales and service Sales and service are top notch here. I have 2 Hyundai's I have purchased here, and they are both serviced here. Joe D'Ambrosia, in sales, is a cari Sales and service are top notch here. I have 2 Hyundai's I have purchased here, and they are both serviced here. Joe D'Ambrosia, in sales, is a caring, constant professional and an asset to your organization. I would recommend this dealership to anyone for sales and service. More

Positive Experience Great Service experience. On time delivery, work performed was as explained prior to having it performed. Time spend was exactly what was told to me p Great Service experience. On time delivery, work performed was as explained prior to having it performed. Time spend was exactly what was told to me prior to the service. I appreciate it. Thank you, More