Springfield Hyundai - Service Center

WORST SERVICE DEPARTMENT - DO NOT GO My car was in the group of cars with an engine recall. Unfortunately the engine basically blew up the one day as I was headed to ski in the Pocono My car was in the group of cars with an engine recall. Unfortunately the engine basically blew up the one day as I was headed to ski in the Pocono Mountains. I used my Hyundai Care to get free towing (which I thought was great) had my car's engine replaced in Allentown since it was the furthest they would tow my car back to my house. A week later I found that my coolant was constantly low and needing to be refilled (2 times in one week), WHICH NEVER HAPPENED BEFORE MY ENGINE WAS REPLACED. I took my car to my normal dealership (Springfield Hyundai) and AJ, their service department manager, told me they wouldn't even look at the engine without charging me $120. And if they found something that was the fault of the Allentown dealership they would charge me, and I would have to fight with the Allentown dealership to get my money back. SUCH A RIP OFF WHEN THE ENGINE PROBLEMS ARE A KNOWN PROBLEM. DO NOT GO DO NOT GO!!!! I have been going to this Hyundai for service SINCE I BOUGHT THE CAR (now at 60k miles), and they still treated me like this. Guess the thousands of dollars in business means nothing to them. EDIT: just so everyone knows reading this.. I called the Allentown Hyundai and explained my problem with Springfield Hyundai. Allentown Hyundai said they were surprised another dealership would ever treat a customer this badly and would happily check on the problem for me free of charge, (offered to change my oil and windshield wiper fluid for free while they were at it.) JUST GOES TO SHOW HOW BAD SPRINGFIELD HYUNDAI IS! More

Dirty deals Purchasedo 2 lemons from this dealership. Do yourself a favor stay away, because once you purchase a car you're stuck. Going to my friends at Fox ne Purchasedo 2 lemons from this dealership. Do yourself a favor stay away, because once you purchase a car you're stuck. Going to my friends at Fox news More

Great experiencw Ms. Rosa and Alark worked hard on the deal and took good care of me! I love my new vehicle and would work with Ms . Rosa and Alark again Ms. Rosa and Alark worked hard on the deal and took good care of me! I love my new vehicle and would work with Ms . Rosa and Alark again More

Service Everett Hogge made my experience pleasant and with ease. I was out in a timely manner as promised. My time is important and for that I appreciated! Everett Hogge made my experience pleasant and with ease. I was out in a timely manner as promised. My time is important and for that I appreciated! More

Update of Previous Review In a review written on 12/22/16, I said Hyundai wouldn't uphold the warranty on my fuel door latch. This decision was made by the Service Department M In a review written on 12/22/16, I said Hyundai wouldn't uphold the warranty on my fuel door latch. This decision was made by the Service Department Manager, at Springfield Hyundai, but Michael stepped in on my behalf and coordinated with the regional Hyundai office to get it covered at no cost to me. I really appreciate the customer service that Michael has always given me. He truly attempts to solve a customers problems and provide excellent customer service. More

my experience was excellent. Everett Hogge was an excellent advisor. took care of my problem with rear tire not a long wait. he was very helpful. the next time i come for service Everett Hogge was an excellent advisor. took care of my problem with rear tire not a long wait. he was very helpful. the next time i come for service i will only deal with everett hogge. More

all good no negative very respectful don't have much more to say should pretty much say every thing I have to say at this point no negative very respectful don't have much more to say should pretty much say every thing I have to say at this point More