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Springfield Hyundai - Service Center

Springfield, PA

1.8
126 Reviews

126 Reviews of Springfield Hyundai - Service Center

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June 20, 2020

Unprofessional Called in for a part for a 2014 Hyundai Sonata. Girl who answered the phone was very rude and unprofessional. She told me the part would be ordered an More

by Jaypflight
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other Employees : Christina
May 23, 2020

Inferior supplies; workmanship, and lack of communication Took 2014 Sonata there 5/7/18 to replace under shield. This shield had to be reordered two more times because it arrived damaged. (They should have o More

by stevem
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other Employees : AJ
May 02, 2020

Have yet to receive a call back from Mr. Bernicker. I continue to get the run around from Springfield Hyundai. Almost 5 months in trying to reach the general manager! Total disregard for customer servi More

by Anthony
Recommend Dealer
No
Employees Worked With
Chris Bernicker
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2019

I came in Dec 12&13 for a squeaky noise. $1000 later, Mr. Henry apologizes but they fixed something else and the noise is now worse than ever. Mr. Henry want charge me even more to fix the problem I orginall More

by Ejackson
Recommend Dealer
No
Employees Worked With
Other Employees : A.j. henry
Jan 15, 2020 -

Springfield Hyundai responded

The General Manager had reviewed this and would like a chance to speak with you in regards to your concerns with your experience with our Service Department. Please give Chris, the GM, a call at your earliest convenience. You can reach him at 866-418-7587 ext 2201.

June 30, 2019

Service department offers little actual service From the time I brought my car in for service until I picked it up 23 days later, I was treated as if no one cared about, or addressed my questions a More

by m3mary
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Stacey Miller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Everett Hogge
December 04, 2018

Inoperable brakes lights, Hyundai Sonata On the 29th of November I brought two new brake light harnesses from Hyundai of Springfield Pa, as soon as I installed them I was seeing the same prob More

by Christian
Recommend Dealer
No
Employees Worked With
Mike Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2018 -

Springfield Hyundai responded

The General Manager has reviewed this and would like a chance to speak with you in regards to your concerns with your experience. Please give Chris, the General Manager, a call at your earliest convenience. You can reach him at 866-418-7587 ext 2201.

October 26, 2018

Everett is top notch Everett has always been knowledgeable, courteous and friendly. He is willing to work with me to get my car serviced and recommending needed items ba More

by Bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Everett Hogge
Dec 03, 2018 -

Springfield Hyundai responded

Thank you for your time and positive review!

September 06, 2018

Excellent service department Staff was helpful and efficient! Tried to get same work done at a Hyundai service department closer to my home and they told me it would take at least More

by She’s driving!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herb Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Everett Hogge
Sep 13, 2018 -

Springfield Hyundai responded

We are glad that we were able to help with your service needs. Thank you for the positive review and we hope to see you back!

May 29, 2018

Oil change Took my car for oil change. Guy never put my undercover back on and now they want to charge me for a new one. Never again will i go back. More

by Tizzylish
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Aj
Jun 04, 2018 -

Springfield Hyundai responded

The Service Manager has reviewed this and would like a chance to speak with you in regards to your concerns with your experience. Please give Stacey, the Service Manager, a call at your earliest convenience. You can reach her at 866-418-7587 ext 2301.

April 22, 2018

Ripoff! Brought my Azera in for a recall repair. Was told that I also needed wheel alignment, coolant system flush, fuel injector clean, and power steering f More

by CarGuy
Recommend Dealer
No
Employees Worked With
Apr 23, 2018 -

Springfield Hyundai responded

The Service Manager has reviewed this and would like a chance to speak with you in regards to your concerns with your experience. Please give Stacey, the Service Manager, a call at your earliest convenience. You can reach her at 866-418-7587 ext 2301.

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