Springfield Hyundai - Service Center

Unprofessional Called in for a part for a 2014 Hyundai Sonata. Girl who answered the phone was very rude and unprofessional. She told me the part would be ordered an Called in for a part for a 2014 Hyundai Sonata. Girl who answered the phone was very rude and unprofessional. She told me the part would be ordered and be there the next day. When I arrived too pick the part up, first I was ignored by the girl while she spoke too a male employee. Then she told me that the part was not in and that it wouldn’t be in for a few days. The attitude of this woman was ridiculous. I will not be coming too this location anymore! More

Inferior supplies; workmanship, and lack of communication Took 2014 Sonata there 5/7/18 to replace under shield. This shield had to be reordered two more times because it arrived damaged. (They should have o Took 2014 Sonata there 5/7/18 to replace under shield. This shield had to be reordered two more times because it arrived damaged. (They should have opened it when it arrived and I wouldn't had to make needless trips). 2/6/19 car there for service plus new wiper blades. 9/17/19 AJ told me I needed wiper blades; I reminded him I had them replaced 2/6/19. He told me Hyundais wipers weren't that good and I could get them at Pep boys for around $60.00. He did replace them free. 4/17/2020 Car in for oil change and brake fluid flush. 5/4/2020 took car in thought sun roof was leaking. ( I put sealant around sunroof) Was told by Mike of service manager's office there was $130 diagnostic test, He did not tell me previously when we talked.) $110 to unclog drains. When tech finished my daughter and I checked sunroof there was sealant on car and windows plus a rip on rubber around front of sunroof. Plus inside roof of car around sunroof was dirty. Technican did not say anything about this to us just left the car waiting for us. Asked Stacy and Mike to look at it.Mike stated his tech. wouldn't do a job like that. 5/82020 After general manager Chris Bernicker not returning my calls, we went to the dealership, showed Chris the car and he stated it would be very expensive, to replace the sunroof as you just could not replace the rubber around it. He told us he had a very excellent detail man, Manny and he was working by himself, but he, Chris would call me the following week to bring the car in. Again Chris DID NOT call me. That Thursday 5/16/2020 we went to the dealership again and Chris said again that he was short handed and very busy. I told him he could have had the courtesy to call me. He promised me he would call me that Monday to bring the car in, and he finally did. I told him there was a nail in my tire and if he could have a plug put in it, also that the brakes felt low. Chris said sometimes this occurs when a brake fluid flush is done.. He said he would have the tech check it out. Manny couldn't get to the car until the next day. The detail was good, the glue/sealant was off. Manny said he glued the rip in the sun roof and then put electrical tape around the front of the sunroof. He made it clear that he was a detail man and not a sun roof tech. AJ service manager checked my battery, showed me serpentine belt needed to be replaced and that I needed brakes. What?? I just had a brake fluid flush on 4/17/20. I'm sure they had to pump the brakes or something to test them. Because of their neglect, I could have been in a terrible accident. I don't play with my health and safety. The damaged tire could not be salvaged. I don't know what it is, I began coming to Springfield Hyundai because of a bad experience with technicians in another Hyundai dealership. I'm the type of person that if I've wronged someone I will correct that wrong if possible. Although I won't be taking my car to Springfield Hyundai anymore, I think Mr. Bernicker means well. He is overwhelmed. He's the general manager, the president and CEO. He needs someone whom he trusts to carry some of the load; he can't do it all by himself; that's why he's always in meetings with his staff and neglecting the needs of his customers. I had my previous car of another make for 18 years and never had a problem with the dealership or the technicians. I have contacted the Better Business Bureau regarding this matter as I would like the sunroof replaced or a metal shield welded over it so water can't get in. More

Have yet to receive a call back from Mr. Bernicker. I continue to get the run around from Springfield Hyundai. Almost 5 months in trying to reach the general manager! Total disregard for customer servi continue to get the run around from Springfield Hyundai. Almost 5 months in trying to reach the general manager! Total disregard for customer service! More

Service department offers little actual service From the time I brought my car in for service until I picked it up 23 days later, I was treated as if no one cared about, or addressed my questions a From the time I brought my car in for service until I picked it up 23 days later, I was treated as if no one cared about, or addressed my questions and issues. Here are the highlights: Being told that I would need to rent a car from somewhere else at my own expense for this warranty issue on my one year old car. After a long debate, it was agreed that they would provide a loaner car that they previously told me they did not have available for me. I was told I had to pay $400. For the car rental. Then I was told that it could be months before my car was repaired and there were 15 people ahead of me. When I called service to check in after a week, I was greeted with an attitude and told that I don’t need to call them. That THEY would call me when the car was finished. At day 23 I called again and was told the same thing. At that point I called Corporate Hyundai to see if I could get some answers as I was loosing confidence that my car would ever be fixed. I filed a complaint, and only after filing the complaint, I was called by service to come pick up my vehicle that day, or I would be charged further on the rental car. When I inquired as to why the car was fixed over night when yesterday they said they had no idea when it would be fixed due to parts not coming in, I was simply told the part came in. The attitude lacked respect or consideration. I repeatedly tried to get in touch with the manager Stacey, but never was able to speak w her and was told she does not take customer calls. 1 month later, I was called and told I owed a balance on the rental car I was told would be no charge to me. I did receive a refund of $400. That is paid, but now they were charging me do the 2 days before they could diagnose my undrivable car. One call from Stacey after corporate was called a second time about charging me for the rental. Her message on my voicemail was simply that the charges had been credited. When I tried to call her back I was told she was not available. No apologies No accountability No compassion for what the car owner might be dealing with This was a warranty issue that made the car undrivable. There is no customer service at this location I won’t be back. More