Springfield Hyundai - Service Center

I wish I could give zero stars. I'm not the type to care too much about leaving reviews, but I will go out of my way to leave a negative review on every site possible to let people know to avoid this place too much about leaving reviews, but I will go out of my way to leave a negative review on every site possible to let people know to avoid this place at all costs. Take your business and money elsewhere. If your vehicle broke down literally in their lot, I'd still recommend pushing it to the Jeep or Honda dealerships a block down the road. 0/5 stars. More

Car engine died on my husbands 2017 Tucson with 64.000 miles three weeks ago Saturday. Total engine failure. No engine in sight and what’s worse no cars the dealership is not providing any transportatio miles three weeks ago Saturday. Total engine failure. No engine in sight and what’s worse no cars the dealership is not providing any transportation. Pete keeps telling my husband ‘oh we’re taking to Hertz.’ There’s a lot full of cars. Actually, what’s worse is my 2013 Hyundai Santa Fe had a total engine failure in March of this year ALSO. West Chester Hyundai however did a fantastic job, DURING THE PANDEMIC, and replaced my engine in several days and set me up with a car. Hopefully the Better Business Bureau will take up this case. More

Best dealership I’ve dealt with personal I highly recommend Hyundai's if you come here & want things done right see Chris the GM never disappoints! recommend Hyundai's if you come here & want things done right see Chris the GM never disappoints! More

Had to have my one year old car towed to the dealer after it stalled and would not start. Everett called to tell me that the screw on top of the battery was loose. I informed him this was the second time thi it stalled and would not start. Everett called to tell me that the screw on top of the battery was loose. I informed him this was the second time this happened and asked them to check again to see if there was any defect with the screw. Everett called back and told me they put tamper proof spray on the screw. I told him I was offended by this, why would I tamper with my car, stand on the side of the road with my son for an hour, and be without my car for a day? I asked to speak to a manager and Everett hung up on me. When picking up my car, I spoke to the managers AJ and Stacey would continued to insist that it was suspicious that the screw came loose twice. These are some of the most offensive and condescending people I have ever encountered. More

Everett is a bitter, unfriendly service member who should have never been given a job in customer service, or who should have done the company a favor and left years ago. have never been given a job in customer service, or who should have done the company a favor and left years ago. More

Can’t possibly say enough good thing about Springfield Hyundai service department! The staff is always willing to go the extra mile. I usually work with Everett, he is amazing! Very knowledgeable and prof Hyundai service department! The staff is always willing to go the extra mile. I usually work with Everett, he is amazing! Very knowledgeable and professional! Just had another positive experience, very thankful to have found this dealership! More

Horrible service, I took my car in and told them it was the transmission, they wanted to diagnosis it and came up with the wheel speed sensors. A.j the guy I worked with charged me $1015.78 for two wheel s the transmission, they wanted to diagnosis it and came up with the wheel speed sensors. A.j the guy I worked with charged me $1015.78 for two wheel sensors that ha nothing to do with the transmission. Mind you the car was shifting into gears. I picked up my car two different times and and A.j guaranteed me the problem was fixed, neither times was the problem fixed. The third time he decided to tell me its the transmission and the want an additional $2300 for my transmission and made it seem like the money that was spent on the sensors was my fault that they replaced parts that had nothing to do with the issue. I asked for a manager and A.j told me several different times that e was the manager and that there was no one else there over top of him. After I picked up my car because A.j told me he refused my services because he did not like my tone, because by now I am furious that he is trying to rip me off. The wheel speed sensors, two, was no where near a thousand dollars and then he wanted to add the cost of the transmission while telling me that he had to fix the sensors before he could figure out what was wrong with the transmission. He left parts off my car that was not attached when I picked it up as well as left the trash of the workers in my car. So after trying to be scammed out of thousands of dollars, car left nasty inside and out, and treated with No respect I would have to say this has been the worst mechanic shop that I have encountered. A.j should not be at this company representing any longer the way he have no respect for the customers and/or any form of customer service, as well as he is NOT a man of his word, he guaranteed that he was gonna fix the problem, that he did and none of that happened. Having a person like this is bad for business because he sneaky, conniving and lying ways will cost you to lose a lot more business. More

I broke my fuel door completely my fault however the team here took great care of me thank you Chris Bernicker for splitting the cost! here took great care of me thank you Chris Bernicker for splitting the cost! More

Bought Hyundai Electra 2019 recently with additional service warranty. Tailgate light not working. Charged $375 to replace it. Bad dealership & dishonest service. Beware! Filing a complaint. service warranty. Tailgate light not working. Charged $375 to replace it. Bad dealership & dishonest service. Beware! Filing a complaint. More

Unprofessional Called in for a part for a 2014 Hyundai Sonata. Girl who answered the phone was very rude and unprofessional. She told me the part would be ordered an Called in for a part for a 2014 Hyundai Sonata. Girl who answered the phone was very rude and unprofessional. She told me the part would be ordered and be there the next day. When I arrived too pick the part up, first I was ignored by the girl while she spoke too a male employee. Then she told me that the part was not in and that it wouldn’t be in for a few days. The attitude of this woman was ridiculous. I will not be coming too this location anymore! More