Springfield Hyundai - Service Center

NEVER EVER GO HERE! HORRIBLE EXPERIENCE. COMPLETELY DISHONEST. Lie about everything. Terrible customer service. Car was never even fixed and no remedy to the situation. HORRIBLE EXPERIENCE. COMPLETELY DISHONEST. Lie about everything. Terrible customer service. Car was never even fixed and no remedy to the situation. More

Scheduled online 3 weeks in advance, and received 3 confirmations for a Friday appointment. Did a nighttime drop off. Heard nothing all Friday. Was told at 3PM that they could not service my car unti confirmations for a Friday appointment. Did a nighttime drop off. Heard nothing all Friday. Was told at 3PM that they could not service my car until Monday because I "did not have an appointment." Service agent said online scheduling was "unreliable." I am speechless and won't be back to this dealer. More

This is an excellent Hyundai service location. The staff are friendly and helpful. Anthony and the General Manager Chris Bernicker look out for their customers and will go the extra mile to make The staff are friendly and helpful. Anthony and the General Manager Chris Bernicker look out for their customers and will go the extra mile to make sure you are satisfied with the workmanship and services. My engine went a couple of years ago, and I brought my car into this dealership. They had a new engine installed quickly. This shop does honest work and does not overcharge. Keep up the good work guys and girls! More

Bad experience. Likes to ignore your concern and problem. Will believe her staff right or wrong. Likes to ignore your concern and problem. Will believe her staff right or wrong. More

My car was serviced days before scheduled and the problem was fixed. The gentleman working January 7th kindly understood my situation and had my car serviced before the scheduled. As I requested earlier that was fixed. The gentleman working January 7th kindly understood my situation and had my car serviced before the scheduled. As I requested earlier that week. More

Took my hyundai for service on my tire pressure light that remained on.$170 later and two hours I left they said they thought it was ok. It wasn't. I called three different times for them to contact me a that remained on.$170 later and two hours I left they said they thought it was ok. It wasn't. I called three different times for them to contact me as it wasn't fixed. They didn't return calls. I'm calling Hyundai directly. Don't get service here. More

Service department is the worse. They give you no update on your vehicle. You purchase a vehicle from them with 3 year maintenance, come to find out strictly oil change, everything They give you no update on your vehicle. You purchase a vehicle from them with 3 year maintenance, come to find out strictly oil change, everything else you are responsible for. Worse mistake I did was leave Toyota for Hyundai. Toyota gives you updates every time your car went in for service. And when Toyota gives you, I believe 2 year maintenance that includes everything filters change, tap off all fluid, rotate tires. These goobers at Hyundai charged me over $300. and only 2 years into me buying my car. Went to Toyota to trade my Hyundai in, but everything is on back order, decided to try Volkswagen and left with one of a 2022 Taos. Hyundai I really would not recommend them. More

Had a issue with service June 20, it's now August the manager never called me or even followed up very disappointed! manager never called me or even followed up very disappointed! More

I wish I could give zero stars. I'm not the type to care too much about leaving reviews, but I will go out of my way to leave a negative review on every site possible to let people know to avoid this place too much about leaving reviews, but I will go out of my way to leave a negative review on every site possible to let people know to avoid this place at all costs. Take your business and money elsewhere. If your vehicle broke down literally in their lot, I'd still recommend pushing it to the Jeep or Honda dealerships a block down the road. 0/5 stars. More