Springfield Hyundai - Service Center

I went in for the 30,000 mile scheduled maintenance. Scheduling the appointment online was quick and easy. I received a confirmation email the next day. The day of the appointment went smooth and hassle Scheduling the appointment online was quick and easy. I received a confirmation email the next day. The day of the appointment went smooth and hassle free. The car was done a half hour early from the time it was scheduled. There was no “surprise” or added on cost. Overall it was a great experience. More

Dealership is the worst from top to bottom. Had negative experience a couple of years ago and tried another Hyundai dealer. Went back out of convenience figuring I'd give them another shot. Nope the service experience a couple of years ago and tried another Hyundai dealer. Went back out of convenience figuring I'd give them another shot. Nope the service manager is as rude as ever. Arrogant would be a good word. AJ gave me a laundry list of issues, some were true, some not so much. Paid 2.5 times as much as it would cost at two other Hyundai dealerships for an issue and took it to a mechanic for an opinion on the rest. Service Manager said the problem was with me, the customer, I ok'd the price and can't go shopping for a better price after I ok'd that price. Then I got a metaphor about a steak dinner. I didn't call a regular mechanic for a price, I called two other Hyundai dealerships and they were way lower than Springfield. Shouldn't they all be basically in the same ballpark? $1300 plus of AJ's long list was reduced to $500 and that included inspection which Hyundai did not. Apparently from what I have been told dealership mechanics are like sales people the more they find the more they can get you to get done the more they make in billable hours. Buyer beware. Unless you have to get your work done by the manufacturer, go to a good mechanic you can trust. Had bad experiences with three Hyundai dealerships so gunshy on Hyundai, will never buy another Hyundai again because of it, but Springfield Hyundai was by far the worst for people skills, price and customer service. I will never buy another Hyundai because you can't trust their service deparments. More

I had my 2004 Sante Fe towed to Springfield Hyundai as it broke down while driving. I receieved a call from AJ who informed me that he pulled my dipstick and I had no oil. He then informed me that it would broke down while driving. I receieved a call from AJ who informed me that he pulled my dipstick and I had no oil. He then informed me that it would cost approx $349 to diagnose the issue and I told him not to touch the car, I didn't have that kind of money. I called AJ the next morning to tell him that I would be there in the afternoon to get my car out of there, then AJ comes out with, well you owe $109.99 for the diagnosis and we won't release your car to you without it!! Funny that pulling a dipstick would cost $109.99. I will never ever use them again nor would I ever recommend taking your car there. Very ignorant and shady!!!!!!!!!!!!!!! Still waiting on the General Mgr to call me, been 2 days................ More