Springfield Hyundai - Service Center

Brought vehicle in for recall for stop lamp switch. When picked up my SUV, there was a large nut laying on my driver side floor mat. Took it back into the dealership and service manager told me it just prob picked up my SUV, there was a large nut laying on my driver side floor mat. Took it back into the dealership and service manager told me it just probably fell out of the pocket of service technician. Now does not make me feel comfortable that they performed service properly. Have also not been happy in past when brought vehicle in for different safety recall, and service department tried to upsell me on unnecessary fluid replacement when that was performed. Also did not properly tighten tension on seat belts on that visit while vehicle still covered under warranty. More

Although I was warned that I might need to wait an hour or an hour and a half for my car inspection, Lemans told me after about 80 minutes of waiting that I'd passed inspection, but that he needed my owner or an hour and a half for my car inspection, Lemans told me after about 80 minutes of waiting that I'd passed inspection, but that he needed my owner's card and registration, which was fine, but I wondered why he hadn't asked me that when I first went to him, prior to inspection. After waiting another half an hour, I asked him what was taking so long, since they just needed to copy my documentation. He said he'd check. He came back after five minutes or more and said that "the computer was down and that it would take another 20 minutes." I said that I understood, but he came back 15 minutes later to tell me that my rear tire had a puncture and asked if I wanted it fixed for an additional $20. Obviously I didn't want to drive home with a flat, so I said yes. Then I asked him why I wasn't told this over an hour ago, since I had to wait an additional 20 or more minutes. I was there for over two full hours. Since I hate waiting long periods of time, I'll most likely go to a nearby auto repair shop next time, so I can walk there and back home easily, so waiting won't be an issue. I wouldn't describe that as good service, frankly. It's mediocre at best. But Levans was pleasant. More

Great all around service and was out in a timely manner. Would definitely recommed them to friends. Would also buy from them in the future. Would definitely recommed them to friends. Would also buy from them in the future. More

Great experience! Never treated so well at a dealership service in the past. I will definitely consider using Springfield Hyundai dealership instead of a local garage for future service. service in the past. I will definitely consider using Springfield Hyundai dealership instead of a local garage for future service. More

Service was done with no problems, but I feel that when you have vehicle service costing over $500.00 they at least should wash or wipe down your vehicle. you have vehicle service costing over $500.00 they at least should wash or wipe down your vehicle. More

Service manager Steve Mountes is extremely rude and surly. He told me to take my car elsewhere. My car is less than a year old, and already showing signs of rust on the brakes, which are visible, and surly. He told me to take my car elsewhere. My car is less than a year old, and already showing signs of rust on the brakes, which are visible, and on a small hood chip. Steve says it is "oxidation" and not covered under warranty. BS! This is a matter of semantics. Whatever you call it, rust or oxidation, it is corrosive. And it detracts from the appearance and value of my vehicle. I am getting 30 mpg highway and 22 mpg combined driving, as opposed to the advertise 40 highway and 33 combined. Even though Hyundai has now admitted those original mileage claims were false, the mileage I am getting is far, far lower than what they now claim. It is not due to my driving. I have gotten advertised mileage on past cars. I have had others drive my car who thought maybe the mileage I was getting was due to my driving habits...and after driving my car, they find that they get the SAME mileage I am getting. I have asked the service department to look into this repeatedly, only to be told nothing can be done. I definitely have a lemon on my hands, and can get NO SATISFACTION! More

My wait time was reasonable, the service was great, and I was given additional information about my vehicle that needs attention. The only reason I wouldn't recommend this dealership for repair service is be was given additional information about my vehicle that needs attention. The only reason I wouldn't recommend this dealership for repair service is because the prices were too high. I wouldn't recommend ANY car dealership for repair service. More

I have been to the dealership for service only. Each time AJ has taken care of me. He has great Customer Service, very personable and your dealership is is convenient to my work. I am happy with the w time AJ has taken care of me. He has great Customer Service, very personable and your dealership is is convenient to my work. I am happy with the work. I will be back for my next service. Have a good day. Sincerely, Gail Rzepka More

AJ Henry was very flexible with my issues involving my appointment and some misplaced documents. He was able to still make my service work out in a timely manner. appointment and some misplaced documents. He was able to still make my service work out in a timely manner. More

Although a friend of mine is no longer a salesman here, my daughter and I decided to take her new leased car in for service at Springfield, thinking we would get better service at the dealership. I booked my daughter and I decided to take her new leased car in for service at Springfield, thinking we would get better service at the dealership. I booked an appt. online (I think) about 3-4 weeks in advance. I am off on Monday's in the summer and this was my first Monday and I had a few things on my plate but had it all planned. I would drop car off the night before for my 9am appt. My mother was coming over with her car, treating her and daughter leaving for peace corp to breakfast, rush back to my house to meet someone dropping off used furniture between 1-3pm. Oh, dropped my mom off at her apartment in time for her to go to the hospital to visit sister. Luckily, I could keep her car to drive back out there with same daughter. Since I wrote that I'd try to be back at 11 to pick up car, I checked in with the service dept. (Everyone asked who my service technician is - how would I know that?) Anyway a gentleman said they just started doing the drop off cars off. I asked if I should call back around 2? I called back at 2 or 2:30 but got voice mail, left a message. Killed a bit of time, said I'd be on my way if I didn't hear back in 30 mins. Went to the service dept, was asked who my service technician was. I awkardly hung around the service area and someone asked to help me. I was told if I wait it would probably be the next one. I wanted to go to the lamp store on 420 but I was determined to get the car and get out. I told my daughter to leave and bring back car to her grandmother, she could run home from there, I waited for car, it was about 30 mins, I watched the tech bring it back, so I knew who to look for bringing back the paperwork. My car was left in line, however it was blocked in and I waited another 5 mins for that. I did explain my one bad experience to the person (? not sure if he was my service tech?) was that I expected to make an appt for a time, sometimes people can drop it off and sometimes they can't. Maybe next time, I'll get breakfast on Hyundai next door. My car was loaned to my other daughter who doesn't get any days off yet from her job in Berwyn. I figured a 6K or 7K check up should not take very long. I just like to get many things done when I can. It is a big item for me. If I brought my car in for an 8:45 appt. I would want to get my car in before the 9:00 person whether a drop off or waiting. More