Springfield Hyundai - Service Center

I have been working with Springfield Hyundai since purchasing my vehicle there in January 2012. Every time I bring my car in for service, the representatives I work with are always genuinely caring a purchasing my vehicle there in January 2012. Every time I bring my car in for service, the representatives I work with are always genuinely caring and pleasant. It is a pleasure working with them and I they always make me feel like I am in good hands. A great team and a great dealership! More

I made an appointment for an oil change. The service manager reminded me that my state inspection was due next month and he could do it for me at the same time. It was much cheaper than where we've bee manager reminded me that my state inspection was due next month and he could do it for me at the same time. It was much cheaper than where we've been having it done. Plus, it saved me another appointment. I like that they were being proactive. He was also polite and very friendly. My husband was also impressed that it was cheaper and they didn't try to find something else to fix to make more money. I only wish they were closer to our home. Good dealership! More

Web contact was a problem. Sceduling and coupons not available from web or mobile, try to print and the computer connects failed, but great service. available from web or mobile, try to print and the computer connects failed, but great service. More

Brought vehicle in for recall for stop lamp switch. When picked up my SUV, there was a large nut laying on my driver side floor mat. Took it back into the dealership and service manager told me it just prob picked up my SUV, there was a large nut laying on my driver side floor mat. Took it back into the dealership and service manager told me it just probably fell out of the pocket of service technician. Now does not make me feel comfortable that they performed service properly. Have also not been happy in past when brought vehicle in for different safety recall, and service department tried to upsell me on unnecessary fluid replacement when that was performed. Also did not properly tighten tension on seat belts on that visit while vehicle still covered under warranty. More

Although I was warned that I might need to wait an hour or an hour and a half for my car inspection, Lemans told me after about 80 minutes of waiting that I'd passed inspection, but that he needed my owner or an hour and a half for my car inspection, Lemans told me after about 80 minutes of waiting that I'd passed inspection, but that he needed my owner's card and registration, which was fine, but I wondered why he hadn't asked me that when I first went to him, prior to inspection. After waiting another half an hour, I asked him what was taking so long, since they just needed to copy my documentation. He said he'd check. He came back after five minutes or more and said that "the computer was down and that it would take another 20 minutes." I said that I understood, but he came back 15 minutes later to tell me that my rear tire had a puncture and asked if I wanted it fixed for an additional $20. Obviously I didn't want to drive home with a flat, so I said yes. Then I asked him why I wasn't told this over an hour ago, since I had to wait an additional 20 or more minutes. I was there for over two full hours. Since I hate waiting long periods of time, I'll most likely go to a nearby auto repair shop next time, so I can walk there and back home easily, so waiting won't be an issue. I wouldn't describe that as good service, frankly. It's mediocre at best. But Levans was pleasant. More

Great all around service and was out in a timely manner. Would definitely recommed them to friends. Would also buy from them in the future. Would definitely recommed them to friends. Would also buy from them in the future. More

Great experience! Never treated so well at a dealership service in the past. I will definitely consider using Springfield Hyundai dealership instead of a local garage for future service. service in the past. I will definitely consider using Springfield Hyundai dealership instead of a local garage for future service. More

Service was done with no problems, but I feel that when you have vehicle service costing over $500.00 they at least should wash or wipe down your vehicle. you have vehicle service costing over $500.00 they at least should wash or wipe down your vehicle. More

Service manager Steve Mountes is extremely rude and surly. He told me to take my car elsewhere. My car is less than a year old, and already showing signs of rust on the brakes, which are visible, and surly. He told me to take my car elsewhere. My car is less than a year old, and already showing signs of rust on the brakes, which are visible, and on a small hood chip. Steve says it is "oxidation" and not covered under warranty. BS! This is a matter of semantics. Whatever you call it, rust or oxidation, it is corrosive. And it detracts from the appearance and value of my vehicle. I am getting 30 mpg highway and 22 mpg combined driving, as opposed to the advertise 40 highway and 33 combined. Even though Hyundai has now admitted those original mileage claims were false, the mileage I am getting is far, far lower than what they now claim. It is not due to my driving. I have gotten advertised mileage on past cars. I have had others drive my car who thought maybe the mileage I was getting was due to my driving habits...and after driving my car, they find that they get the SAME mileage I am getting. I have asked the service department to look into this repeatedly, only to be told nothing can be done. I definitely have a lemon on my hands, and can get NO SATISFACTION! More

My wait time was reasonable, the service was great, and I was given additional information about my vehicle that needs attention. The only reason I wouldn't recommend this dealership for repair service is be was given additional information about my vehicle that needs attention. The only reason I wouldn't recommend this dealership for repair service is because the prices were too high. I wouldn't recommend ANY car dealership for repair service. More