Springfield Hyundai - Service Center

I am so disappointed with the recent service that I received. I can't see myself coming back to this service department, unless an emergency arises. I often share my customer service experience with my received. I can't see myself coming back to this service department, unless an emergency arises. I often share my customer service experience with my students, and will definitely use this as an example. AJ Henry was very personable, knowledgable, and considerate. My discussion with Steve Mountes was disappointing and lacked any personal consideration for my concerns. I am overall very surprised with the way all of this was managed, and I don't believe anything was attempted to appease a valued customer. In an economy that offers a multitude of options in the arena of car care/maintenance, it is my humble opinion that excellent customer service is only thing that will stand above the others and maintain a loyal customer relationship. More

Always respectful, friendly and helpful! I've been going for years and have always been pleased with their service. AJ and Chad go the extra mile!! going for years and have always been pleased with their service. AJ and Chad go the extra mile!! More

Service advisors are always courteous and knowledgeable. Always feel that they only recommend service that is truly needed. I have never had to wait for an unreasonable amount of time for service. Always feel that they only recommend service that is truly needed. I have never had to wait for an unreasonable amount of time for service. More

Service appointment was made for the the day after I called. I liked that the dealership was able to take me so soon. Service representative was friendly and informative. called. I liked that the dealership was able to take me so soon. Service representative was friendly and informative. More

Before going in for service I tried numerous times to use my dealership internet connection to schedule a date and time. System wouldn't allow. I've used the internet scheduler since purchasing my car in 2 my dealership internet connection to schedule a date and time. System wouldn't allow. I've used the internet scheduler since purchasing my car in 2008 so I was very frustrated with this new limitation. I tried but never did get an explanation why I was locked out. Without an appointment, Friday, 9/27 I went in for oil change & 108,000 mile service. Service department did not hesitate to accommodate me. It was necessary to leave car overnight. "AJ" graciously arranged a rental for me. I returned next morning the 28th for my car. I noticed after I arrived home that service neglected to install next oil change reminder on windshield. I called back, left a message for Steve Mountes, Service Director. Sunday the 29th upon initial startup I noticed a lifter tapping and rough idle. Monday, the 30th Steve returned my call regarding oil change sticker said they'd send one by mail. Steve had sent an email to rate my most recent service so I used that to report the concerns with my car and request return service the next Saturday, 10/3. Steve responded I needed to come in during week to have noise checked. I returned Friday 10/4. Again I was pleased. I waited while my car was checked out. "AJ" provided a detailed explanation of their findings as well as intelligent advice/recommedation how I should proceed. I appreciate the quality service I always receive a Springfield Hyundai Service Department and that I know I can trust them. My only complaint is the internet service scheduler is no longer working for me. More

Always very friendly and helpful. Have purchased both of my cars here and have service done here also. Will definitely keep coming back. Waiting room is clean and checkout is always easy. The service per my cars here and have service done here also. Will definitely keep coming back. Waiting room is clean and checkout is always easy. The service personnel are great. More

Staff at service deptartment was very helpful. Levans helped assist me with my service and was very personable and was a pleasure to deal with. helped assist me with my service and was very personable and was a pleasure to deal with. More

As always I have received great service from everyone I dealt with. Hopefully it will continue in the future. Sales and service have been excellent both times that I have leased my cars. At this time I dealt with. Hopefully it will continue in the future. Sales and service have been excellent both times that I have leased my cars. At this time I am pleased with my experiences. More

I live in South Philly. I could go to a dealer closer to home but choose to go to Springfield Hyundai for the quality of customer service and the work done on my car. home but choose to go to Springfield Hyundai for the quality of customer service and the work done on my car. More

This is the 3rd car I have purchased from Springfield Hyundai and I have always brought my car here to be serviced and for inspections The workers are very friendly and helpful. I have had no problems Hyundai and I have always brought my car here to be serviced and for inspections The workers are very friendly and helpful. I have had no problems in the past with Springfield Hyundai and I hope to continue doing business with Springfield Hyundai in the future More