Springfield Hyundai

Purchase of New Hyundai Great experience at Springfield Hyundai. I would definitely recommend this dealership. Very professional and fair. They provided me with the best deal Great experience at Springfield Hyundai. I would definitely recommend this dealership. Very professional and fair. They provided me with the best deal for my trade. More

Terrible Customer Service When I first went here I got an advertisement in the mail. So my mom and I went to see if we could get into a new car. After sitting for about 8 to 10 When I first went here I got an advertisement in the mail. So my mom and I went to see if we could get into a new car. After sitting for about 8 to 10 hours I did drive away with a used Santa Fe. On the test drive I heard a sound from the back tire. We were told its because of the new tires. Okay. As time went on about a few months down the road, the engine light came off and on, my gas gauge wouldnt work. It stayed under E up until I traded it in a week ago. They wouldnt fix these things, but they did rig it enough so when I drove off the lot a few days later it was broke again. But they did let me know I had to fix the fuel injection. This is the same year I bought the car. How did it pass inspections when you certified it to resell it? So since I received another letter in the mail stating they wanted to buy it back for up to 10000 dollars I decided maybe I can go back and possibly just get a new car. Well again my mom and daughter and I go up there and the people we spoke to before just looked at us. Didnt greet us or anything. They decided to send a heavy set man over to us to basically say screw you we cant help you and we know what we sold you and we dont want our lemon back. They didnt want to run credit or write down information. Just chose to look like sheep behind their big desk and stare at us. It was embarrassing and very rude! We left and went up the street to Toyota where a girl named Maria helped us and welcomed us with open arms ad a smile. Even though it was half an hour before closing. I left my information with her and she promised to call me by 2 the next day. And she did by 130! And all the stuff they said they couldnt do she did! And still got me lower payments and a newer car with no money down. I will never go back to that Hyundai dealership again. There are other names I just cant remember who else "helped" over time. More

Hooray My experience with Springfield Hyundai and more specifically Craig Starn was superior. I have purchased and leased many vehicles over the years and fe My experience with Springfield Hyundai and more specifically Craig Starn was superior. I have purchased and leased many vehicles over the years and few experiences, if any, were more pleasant. I would recommend Craig Starn and Springfield Hyundai to my closest friends and family. Actually, I already have. Thank you Craig. More

Friendly and excellent customer service I was greeted with open arms and smiles from the beginning of my purchase all the way till I pulled off of the lot. Mike also followed up with me to m I was greeted with open arms and smiles from the beginning of my purchase all the way till I pulled off of the lot. Mike also followed up with me to make sure everything went well and to answer my questions. Manager Bob Keller also made sure I was taking care of and was put in the best hands to buy my first new car. Overall excellent service and product. More

New Car Everyone treated us nicely. The staff was very courteous. the salesperson was friendly and knowledgeable. We were able to seal the deal pretty quickly Everyone treated us nicely. The staff was very courteous. the salesperson was friendly and knowledgeable. We were able to seal the deal pretty quickly. The salesperson knew about the car he was selling. A lot of the sales people have been there a long time which is a good sign. More

Great Experience John Lavecchia has made this purchase a wonderful experience. He is caring, informative and will go the extra mile. He streamlined the process so we w John Lavecchia has made this purchase a wonderful experience. He is caring, informative and will go the extra mile. He streamlined the process so we were not at the dealership hot hours. This my 3rd car purchase from this dealership and I will continue to recommend my friends and family. More

Great John Barone, the sales associate that helped me, was excellent. He made the car buying experience very easy for me and answered all questions in a way John Barone, the sales associate that helped me, was excellent. He made the car buying experience very easy for me and answered all questions in a way that I could understand. More

poor customer service The man at the service counter was extremely rude and had a smug attitude. I will never go back of I don't have to. The man at the service counter was extremely rude and had a smug attitude. I will never go back of I don't have to. More

Pleasant This is my second vehicle that I purchased from this dealership. I have had the best experience ever. Cheryl Hinton and AJ Henry are exemplary emp This is my second vehicle that I purchased from this dealership. I have had the best experience ever. Cheryl Hinton and AJ Henry are exemplary employees. I will definitely recommend your dealership to anyone who may ask. Thanks More

Best New Car Experience Ever! Everyone at Springfield Hyundai was friendly, informative, and efficient. Keith Sharon was especially helpful and took me step by step through every p Everyone at Springfield Hyundai was friendly, informative, and efficient. Keith Sharon was especially helpful and took me step by step through every part of the new car experience. He explained every feature in the car in detail while I took it for a test drive and was very polite, friendly, and professional. He helped me set up my new insurance policy, connected my phone to bluetooth in the car, helped me download my contacts, and even set up my bluelink account for me so I didn't have to waste me time figuring it out. Keith also ran through the quick reference guide for my new car with me and showed me a few key features on the bluelink app for my iPhone. I went through seamless transitions from the salesman to the finance manager to the cashier and was in my brand new car in no time at all. I highly recommend this dealership. Ask for Keith Sharon when you go car shopping because he was absolutely outstanding during my first new car experience. More