Springfield Hyundai | Page 86

very average Average to poor experience. Felt that the salesperson rushed through explaining the features. Finance person pushed additional products too much for Average to poor experience. Felt that the salesperson rushed through explaining the features. Finance person pushed additional products too much for my taste. Still don't know if I got credit for Hyundai loyalty - never saw it written down anywhere. More

Fantastic Experience This is the second car I have purchased from Springfield Hyundai. I decided to lease this time and Steve McDermott explained everything and the team This is the second car I have purchased from Springfield Hyundai. I decided to lease this time and Steve McDermott explained everything and the team worked with me. The paperwork went smoothly and I drove off with my 2016 Elantra. More

AWFUL If I could give NO stars that's what I would give. To start from the beginning with this dealership. I went in with my dad in April of 2013 to tra If I could give NO stars that's what I would give. To start from the beginning with this dealership. I went in with my dad in April of 2013 to trade in a Santa Fe, which my parents loved and I got my own 2013 elantra limited. Curtis my salesperson was super nice and helpful. I pay a little more than usual though for a monthly payment for this type of car. I was under the impression they were paying off my parents car but it was rolled into mine. My fault for not asking more questions. Well a few weeks into owning this car my tire pressure light kept coming on, luckily after about 6 times of bringing it in they swapped my car for the same model. I was loving it for a year. Its def full of features. Well fast forward to Dec 14. The car won't start. Thought of weird better bring it in. Was told that the battery terminals were lose. Good for a few months, happened again, they say it starts for them nothing wrong with it. I was angry but thought okay let's see what happens. About 3 weeks later and no start again. Bring it to another dealership because of the tow location. Was told the brake switch was broken. Replace it and go on my way. Fast forward yet another 3 weeks and here we are. Another no start, starts for them so they think oh well there's nothing we can see wrong with it. Talked to the manager Chris when I brought it in on Saturday he looked at my fiancé and I in the eye and said HE would make sure it would get fixed no matter what! HE also said I would get a complimentary oil change. Get a call today they need me to pick it up. Its not fixed they never figured it out and NOOOOOOO oil change. I am beyond annoyed. I called Chris 3 days ago and no call back. Talked to Bob Kelly the manager today and he could not care about my problem. In the end of all of this I will NEVER EVER buy another car from this dealership again. Nor will I service it there unless it has to do with the warranty. On a positive note though Stacey the service manager is great. So friendly, and just wants to help me! More

Joe DeAmbrosio, hope spelling is correct, was great. Process went smoothly and Joe took good care of us. Never felt pressured to purchase. The manager who stopped by to see us to explain financing opti Process went smoothly and Joe took good care of us. Never felt pressured to purchase. The manager who stopped by to see us to explain financing options was very helpful. Would definitely purchase in the future. More

pleasant This is the second car I have purchased or leased in the last 7 months. I used the same sales person I used the 1st time I call him big Joe! Joe D'Amb This is the second car I have purchased or leased in the last 7 months. I used the same sales person I used the 1st time I call him big Joe! Joe D'Ambrosio! Super knowlegeable and by far one of the nicest car salesmen I have ever worked with! I will def be back and hope Big Joe is still there! You know how you get that feeling before you go into a dealership that here we go into battle and hate buying a car ! I don't get that at Springfield Hyundai or with Joe! Sure you haggle some that is expected but its just a little more pleasant here! Buy the way I have had nothing but good service dept experiences also! Anyway I will be back and I will pass the word! More

Super attentive, outstanding service Cheryl gave me the personal service I was looking for. She was fair and took the time to make sure that in the end I was happy with my choice. Cheryl gave me the personal service I was looking for. She was fair and took the time to make sure that in the end I was happy with my choice. More

Attentive and Friendly I was looking to buy a car the day I visited the dealership, Keith helped me find the car I was looking for for the price in my budget. He was very ea I was looking to buy a car the day I visited the dealership, Keith helped me find the car I was looking for for the price in my budget. He was very easy to work with, and I would highly recommend this dealership to someone looking to buy a Hyundai or a used car. More

Very friendly staff and unbelievable deals I was not looking for a new car, but when I received email about car swap program I decided to check it out. I'm glad I did I got a new car for less I was not looking for a new car, but when I received email about car swap program I decided to check it out. I'm glad I did I got a new car for less money per month and no money down. More

Quick and upfront When I arrived, I was greeted outside as I called ahead and they were ready to help me. Helped me arrive at the lowest price possible. Offered a hig When I arrived, I was greeted outside as I called ahead and they were ready to help me. Helped me arrive at the lowest price possible. Offered a higher price than expected for a trade in which sealed the deal. The sales staff did not try any tactics of making the customer wait longer to finalize a deal. They were upfront and fair. More

My 4th car purchased from this dealership! I have purchased 3 Hyundai Elantras in the past from here. This time it was a 2016 Santa Fe Sport. Helpful and knowledgeable sales staff every time. B I have purchased 3 Hyundai Elantras in the past from here. This time it was a 2016 Santa Fe Sport. Helpful and knowledgeable sales staff every time. By using the Hyundai website, I shopped for the Santa Fe that I wanted, then checked this dealership only to find they had it in stock. I had a truly pleasant time with every employee that I dealt with. Don Mack explained all the details of the car to me so that I could understand everything. The car was prepped quickly and was an excellent job well done. Gary Segal explained all the financing and car care program clearly. I trust this dealership to give me the best prices and best service. More