Springfield Hyundai

The worst experience. My daughters first time shopping for a vehicle and the salesman name Curtis Wilson was so rude to her. She told him how much she can afford a month and he told her she was waisting h for a vehicle and the salesman name Curtis Wilson was so rude to her. She told him how much she can afford a month and he told her she was waisting his time. I will never go there again. Poor service not professional. More

I may be in the rare situation of writing a positive review for a dealership and sales person from somewhere I did not purchase a car. I ultimately purchased a different make but my experience with Tim review for a dealership and sales person from somewhere I did not purchase a car. I ultimately purchased a different make but my experience with Tim was so positive I felt it was important to leave a positive review. Tim was honest and patient with me as I asked a lot of questions and looked at multiple vehicles. If you are like me and just looking for someone to be straight up with you, Tim is your guy. More

Had to have my one year old car towed to the dealer after it stalled and would not start. Everett called to tell me that the screw on top of the battery was loose. I informed him this was the second time thi it stalled and would not start. Everett called to tell me that the screw on top of the battery was loose. I informed him this was the second time this happened and asked them to check again to see if there was any defect with the screw. Everett called back and told me they put tamper proof spray on the screw. I told him I was offended by this, why would I tamper with my car, stand on the side of the road with my son for an hour, and be without my car for a day? I asked to speak to a manager and Everett hung up on me. When picking up my car, I spoke to the managers AJ and Stacey would continued to insist that it was suspicious that the screw came loose twice. These are some of the most offensive and condescending people I have ever encountered. More

Everett is a bitter, unfriendly service member who should have never been given a job in customer service, or who should have done the company a favor and left years ago. have never been given a job in customer service, or who should have done the company a favor and left years ago. More

Can’t possibly say enough good thing about Springfield Hyundai service department! The staff is always willing to go the extra mile. I usually work with Everett, he is amazing! Very knowledgeable and prof Hyundai service department! The staff is always willing to go the extra mile. I usually work with Everett, he is amazing! Very knowledgeable and professional! Just had another positive experience, very thankful to have found this dealership! More

Working with Gardner was a pleasure. He was extremely helpful on my first day with explanations. I picked up my car the next day and everything was ready to go and Gardner explained all the interior. helpful on my first day with explanations. I picked up my car the next day and everything was ready to go and Gardner explained all the interior. More

Had a very nice experience dealing with Gardner at Springfield Hyundai a couple of days ago, that resulted in me getting my first ever brand new car( a Hyundai Kona Night edition). No pressure - reall Springfield Hyundai a couple of days ago, that resulted in me getting my first ever brand new car( a Hyundai Kona Night edition). No pressure - really pleasant interaction. Gardner answered any and all questions and doubts, all with a smile on his face. Plenty of jokes, straight forward("all cards on the table") process, no hassle. I only have positives things to say about Gardner. More

I got completely ripped off they took my vehicle as a down payment and 45 days later after they sold it said I was denied and needed to return the vehicle but never received my truck back on top of being down payment and 45 days later after they sold it said I was denied and needed to return the vehicle but never received my truck back on top of being charged mileage detailing and the monthly payment More

Horrible service, I took my car in and told them it was the transmission, they wanted to diagnosis it and came up with the wheel speed sensors. A.j the guy I worked with charged me $1015.78 for two wheel s the transmission, they wanted to diagnosis it and came up with the wheel speed sensors. A.j the guy I worked with charged me $1015.78 for two wheel sensors that ha nothing to do with the transmission. Mind you the car was shifting into gears. I picked up my car two different times and and A.j guaranteed me the problem was fixed, neither times was the problem fixed. The third time he decided to tell me its the transmission and the want an additional $2300 for my transmission and made it seem like the money that was spent on the sensors was my fault that they replaced parts that had nothing to do with the issue. I asked for a manager and A.j told me several different times that e was the manager and that there was no one else there over top of him. After I picked up my car because A.j told me he refused my services because he did not like my tone, because by now I am furious that he is trying to rip me off. The wheel speed sensors, two, was no where near a thousand dollars and then he wanted to add the cost of the transmission while telling me that he had to fix the sensors before he could figure out what was wrong with the transmission. He left parts off my car that was not attached when I picked it up as well as left the trash of the workers in my car. So after trying to be scammed out of thousands of dollars, car left nasty inside and out, and treated with No respect I would have to say this has been the worst mechanic shop that I have encountered. A.j should not be at this company representing any longer the way he have no respect for the customers and/or any form of customer service, as well as he is NOT a man of his word, he guaranteed that he was gonna fix the problem, that he did and none of that happened. Having a person like this is bad for business because he sneaky, conniving and lying ways will cost you to lose a lot more business. More

This is my 2nd car I bought from Springfield Hyundai. Both times I worked with Tim from sales and Jack from finance. I never felt rushed or pressures to buy either of my cars just so they could make a sa Both times I worked with Tim from sales and Jack from finance. I never felt rushed or pressures to buy either of my cars just so they could make a sale. This time I really got the deal of a lifetime with my trade and drove home in a beautiful 2018 Elantra SEL. I recommend this dealer for anyone looking for a new or used Hyundai product. Thanks to Tim and Jack for getting it done for me again. As long as they keep treating me the way they do I will keep coming back. More