Springfield Hyundai

From the moment I walked in, I felt like Bill Pullin was genuinely interested in finding the right vehicle for me. He was very attentive to my needs and paid attention to all of the details throughout the genuinely interested in finding the right vehicle for me. He was very attentive to my needs and paid attention to all of the details throughout the sale process. It was a pleasure to do business at Springfield Hyundai. More

Dealership is the worst from top to bottom. Had negative experience a couple of years ago and tried another Hyundai dealer. Went back out of convenience figuring I'd give them another shot. Nope the service experience a couple of years ago and tried another Hyundai dealer. Went back out of convenience figuring I'd give them another shot. Nope the service manager is as rude as ever. Arrogant would be a good word. AJ gave me a laundry list of issues, some were true, some not so much. Paid 2.5 times as much as it would cost at two other Hyundai dealerships for an issue and took it to a mechanic for an opinion on the rest. Service Manager said the problem was with me, the customer, I ok'd the price and can't go shopping for a better price after I ok'd that price. Then I got a metaphor about a steak dinner. I didn't call a regular mechanic for a price, I called two other Hyundai dealerships and they were way lower than Springfield. Shouldn't they all be basically in the same ballpark? $1300 plus of AJ's long list was reduced to $500 and that included inspection which Hyundai did not. Apparently from what I have been told dealership mechanics are like sales people the more they find the more they can get you to get done the more they make in billable hours. Buyer beware. Unless you have to get your work done by the manufacturer, go to a good mechanic you can trust. Had bad experiences with three Hyundai dealerships so gunshy on Hyundai, will never buy another Hyundai again because of it, but Springfield Hyundai was by far the worst for people skills, price and customer service. I will never buy another Hyundai because you can't trust their service deparments. More

I was in the market for a new Sonata after my husband brought a veloster. I didn't want to go to the same dealership as he did because of their practice's.They were not the best but all and all I went to brought a veloster. I didn't want to go to the same dealership as he did because of their practice's.They were not the best but all and all I went to springfield hyundai and Joe came out to meet me. He was very nice and took his time did not rush me like most dealers want to. I got a good deal with my lease and a better salesman who I will recommend to anyone. More

I had my 2004 Sante Fe towed to Springfield Hyundai as it broke down while driving. I receieved a call from AJ who informed me that he pulled my dipstick and I had no oil. He then informed me that it would broke down while driving. I receieved a call from AJ who informed me that he pulled my dipstick and I had no oil. He then informed me that it would cost approx $349 to diagnose the issue and I told him not to touch the car, I didn't have that kind of money. I called AJ the next morning to tell him that I would be there in the afternoon to get my car out of there, then AJ comes out with, well you owe $109.99 for the diagnosis and we won't release your car to you without it!! Funny that pulling a dipstick would cost $109.99. I will never ever use them again nor would I ever recommend taking your car there. Very ignorant and shady!!!!!!!!!!!!!!! Still waiting on the General Mgr to call me, been 2 days................ More

I wasn't sure what type of vehicle I was in the market for when I first started looking for my new car. I did some searching online and determined that the Hyundai was highly rated. So I googled my loca for when I first started looking for my new car. I did some searching online and determined that the Hyundai was highly rated. So I googled my local dealers and decided on going to Springfield Hyundai. Boy was I glad I found them! I sent a request in online and a person from their Sales Department (Jason) called me. I told him I wasn't sure about the Hyundai, but they looked very nice. He convinced me to come in and test drive the Elantra and Sonata. I really did like the Sonata, but I could not get the payment into my budget. The only problem with the Elantra was it wasn't in the color I liked. Jason was like "no problem at all"! He disappeared for a short time period and came back to let me know he could get the exact car I was looking for. He told me I would have my car in 2 days!! With that I gave him a deposit and we made the deal that night. The price was right and the customer service was great! I came back 2 days later as he told me to do, and today I am driving my NEW HYUNDAI ELANTRA!! Thank you Jason and Springfield Hyundai so much!!!!!! More

Although I did not go for the Hyundai in the end, I still wanted to write on here how wonderful of a service and what a great salesman Norman is. He is a very nice guy, not pushy in the least and goes out o wanted to write on here how wonderful of a service and what a great salesman Norman is. He is a very nice guy, not pushy in the least and goes out of his way to help you on your goal to a new or new(used) car. I would recommend him to anyone looking for a Hyundai. Thank you Norman very much for your great help. More

We were promised alot when I bought my car, my husbands car, and my son's car. We were told for each referal I would recieve $100.00, I have referred 3 people who have bought cars, and I haven't recieved a car, and my son's car. We were told for each referal I would recieve $100.00, I have referred 3 people who have bought cars, and I haven't recieved a cent. We didn't qualify for the hyundai loyalty bonus of $1500.00. It was not explained to us why. We also purchased additional insurance which we were told would cover the tires for any reason. My husband needed a new tire and the insurance company denied the claim. So we are now out another 400.00. My brother has a Hyundai at a dealership in NJ, when he needed a tire, it was put on his car, and the dealership dealt with the insurance, and it didn't cost him a dime. I feel like we were lied to, and I wouldn't trust the dealership with any other referrals. My next car, even though I like it, will not be a Hyundai because I feel we were lied to about alot of the perks. I feel I am owed $3000.00 in customer loyalty,$300.00 for the referals, and $400.00 for the tire. None of the promises made to us have been kept. I also purchased Huyndai assurance to cover ding and slight scratches, but when I have tried to get repairs I get the run around. I am now disgusted with Huyndai and would never recommend you again! More

When I stopped by Springfield Hyundai, it was the third car dealership I visited in the Springfield/Media area that day. Steve was the first person who was kind enough to greet and welcome me. I will not m car dealership I visited in the Springfield/Media area that day. Steve was the first person who was kind enough to greet and welcome me. I will not mention the name of the other two dealerships I had visited previously that day, but I had spent enough time at both locations that somebody should have asked if I needed help. I believe I was at Springfield Hyundai for no more than a couple of minutes before Steve approached me. He asked me what kind of vehicle I was interested in and what was my price range. Steve showed me a couple of pre-owned vehicles that caught my eye however I explained to Steve that I was shopping in advance for my wife and that the final decision would be hers. I made a note of 3 vehicles for my wife to look at and within a couple of hours I returned with my wife and my two daughters. Steve accompanyed us on a test drive of the vehicles I thought my wife would like. He was extremely personalable and professional at the same time. He was also very courteous towards my daugthers ( who can be a handful at times ). If someone had told in advance that within 8 hours of walking onto the Springfield Hyundai lot I would be purchasing a vehicle, I would've thought they are out of their mind. Thanks to Steve's wonderful professionalism and salemanship, I was able to purchase a 2009 Hyundai Accent for my wife and she is very happy with that purchase. More

we began looking at hyundais in late april, starting with used. my husband made phone calls, did internet research, and we visited a number of dealerships in person, one of which was springfield hyundai. we used. my husband made phone calls, did internet research, and we visited a number of dealerships in person, one of which was springfield hyundai. we found the salesman, bill, to be very nice and decided to consider that dealership for our purchase. however, we did not make the purchase that night. over the next 6 weeks our shopping was interrupted by several urgent events at home and at work. we were unable to go back for a while, but were never bothered by tons of annoying phone calls from the dealership. bill called once or twice to ...guess what...see how we were doing with our difficulties at home. wow! finally we got a chance to go back, and did some more test driving.. i really had a hard time making up my mind about colors. bill was extremely patient and did not push or be aggressive in any way. we really appreciated that, since we were dealing with some other things. once again, we did not make a purchase because i could not decide, but we had a wonderful chat and really got to know each other without pressure. finally we went back, after spending some time discussing our options, and decided to sit down and negotiate a price. it was actually fun, buying this car. bill did everything in his power to make the deal a good one, and manager jason then became involved. he was excellent and a pleasure to work with. he took care of every question, every detail, and came through with a great price. we have bought many cars over the years, but this was definitely the best car buying experience ever, by far. More