Springfield Hyundai

Rosa was a pleasure to work with. We had researched the price and what we wanted. She didn't play any games with us - she just met our needs. price and what we wanted. She didn't play any games with us - she just met our needs. More

I found the service overall to be excellent. My Service advisor Ajay is very professional, friendly and addressed my vehicle issues. I am very satisfied with Springfield Hyundai and am returning to trade i advisor Ajay is very professional, friendly and addressed my vehicle issues. I am very satisfied with Springfield Hyundai and am returning to trade in my vehicle for the same model. More

This is the 2nd Hyundai I have purchased in the past 5 years. I worked with Rosa Wells both times. Rosa is an excellent Sales Representative, friendly, accomodating and knowledgable. I was able to work wi years. I worked with Rosa Wells both times. Rosa is an excellent Sales Representative, friendly, accomodating and knowledgable. I was able to work with Rosa to get a great price that would work within my budget. Both times she made my buying experience seemless and easy. After 5 years, I walked in and she recognized me immediatley and asked how my husband was doing (who had been with me the first time I purchased). Both times Rosa did all she could do to make my experience at Springfield Hyundai remarkable. I would refer anyone looking for a vehicle to visit Springfield Hyundai and work with Rosa Wells! More

I dont have good credit so I went in expecting to be quoted a ridiculous interest rate and initially I was. But then the sales rep and the finance person showed me and even newer vehicle and a very rea quoted a ridiculous interest rate and initially I was. But then the sales rep and the finance person showed me and even newer vehicle and a very reasonable interest rate. Plus the warranty and gap insurance are excellent. I left with a practically new car. I had a great experience over all. More

We are big on good customer service and after stopping by one Thursday evening and meeting Curtis Wilson, we knew we would be returning Saturday when we had time to test drive vehicles. Curtis was very know one Thursday evening and meeting Curtis Wilson, we knew we would be returning Saturday when we had time to test drive vehicles. Curtis was very knowledgable about all of the vehicles we were interested In and showed us some others for our consideration. He was patient with me after I narrowed down my choices to two vehicles and wanted to drive each one twice. He didn't even mind when I vacillated between color combinations. The process of buying the car was easier than we anticipated! We were given options for both buying and leasing. All of our questions were answered and we did no feel pressured. We will tell our friends about the great service we received at Springfield Hyundai and recommend they seek out Curtis. More

I was in for a recall for a switch replacement.WhenI got there I was told I did not have are call but I had a recall for fuel. I left and got thinking about it and was concerned for my safety and others. there I was told I did not have are call but I had a recall for fuel. I left and got thinking about it and was concerned for my safety and others. I called service and said hello and asked for Cindy. The girl that answered kept saying " hello" I answered her and she hung up on me. I called back asked for Cindy again and asked her to please not to hang up on me again , she did. I called an asked to speak to the Service mgr. He asked what my problem was? I proceeded to explain all the above to him. He(Steve) got loud and informed me that I got my recall. Not the recall I was there for, I knew nothing about any fuel recall Never heard of a FUEL RECALL.Rebate maybe? All I wanted to get it straight about the recall for the switch. One person says yes another says no. The rudeness escalated. I replied tha I could take this beyond him He yelled for me to take it to"God" because he Did NOT CARE!!!!!!!!! Steve said for me to call his boss and started giving me the 800 #. He also stated that this time the customer was WRONG. I never in all my life ever was treated with such rudeness. This person really needs manager skills and anger management classes. Just remember word of mouth is more carries more weight than any scale. I was very disappointed in how this was handled . I also spoke with Michelle on Saturday , the18th. She said I would get a call from Chris, GM NEVER HEARD FROM HIM. Must still be with a customer, that was the excuse I got when asked to speak with him. As a service mgr all Steve had to do was run the VIN # and my question would have been answered. Needless to say I lost time at work for nothing. Now you know why I would never recommend or use your facility again. Thak you,Steve. Sue Klein More

I bought a 2013 brand new hyundai elantra on April 27th. I went in with my dad to just see if I could trade in my parents car for my own and decided to purchase that day. Everything was good, Curtis the sal I went in with my dad to just see if I could trade in my parents car for my own and decided to purchase that day. Everything was good, Curtis the salesman was a nice guy and helpful, and Chris the general manager helped out a bit. everyone was accommodating and helpful, until now. I have barely owned this car for 3 weeks and when I say barely I mean I've had a rental twice and I'm well known in the service department. With that said though the service department is wonderful and so helpful! Stacy and Chad are great. My tire pressure light has been on since the night I purchased the vehicle and they seem to not be able to figure it out. Chris himself called when it first happened and it was great business ship but now I can't get a hold of him (funny right.) I called Saturday and left a message with his "assistant" and I emailed him have not heard from him. Monday when I was there I told my salesman I would really like for the manager to call me not Thursday and nothing. I am beyond annoyed and frustrated. I want some kind of compensation I have her to even make a payment on this car and I refuse to pay for a car that I am NOT even driving. I am half tempted to call lemon law and fill with them if hyundai can't help me. My excellent review of springfield hyundai is fastly turning into horrible if someone can't help me and fast! More

AJ was great very helpful and informative . He called me and explained what was wrong with my car and that everything was under warranty and that they would take care of it. and explained what was wrong with my car and that everything was under warranty and that they would take care of it. More

I came in to have my brakes fixed and walked out with a beautiful new car. The service and entire process was exemplary!!! This is my second purchase from Springfield Hyundai and each time I am left speech beautiful new car. The service and entire process was exemplary!!! This is my second purchase from Springfield Hyundai and each time I am left speechless at my good fortune. More

John was a pleasure to deal with. We had a great experience and are very happy with our new car. I thought it was very nice that he called the following day to see how things were going. Have alre experience and are very happy with our new car. I thought it was very nice that he called the following day to see how things were going. Have already recommended him to family and friends. More