Springfield Hyundai

We had great service from Keith in buying a used 2004 Dodge Dakota, but everything else has been a nightmare. First of, it's nearly impossible to get a hold of the right people. Whoever answers the phone Dodge Dakota, but everything else has been a nightmare. First of, it's nearly impossible to get a hold of the right people. Whoever answers the phone, IF they actually answer, transfers you continuously to god knows who until you get disconnected. We were also told several times that they will have someone call us back and that they "will personally walk the contact information over" and of course that's absolute horse crap. No one knows who is in charge of what so if you do not have a specific contact, then good frickin luck. The service/repair people said that they fixed things that were actually not done. And then when we point this out they would flat out lie and say that they never said that. Horrible horrible customer service. For once, it was the sales department that actually did their job. I DO NOT recommend this place at all. Ignorance runs too rampant. More

Service was done with no problems, but I feel that when you have vehicle service costing over $500.00 they at least should wash or wipe down your vehicle. you have vehicle service costing over $500.00 they at least should wash or wipe down your vehicle. More

Service manager Steve Mountes is extremely rude and surly. He told me to take my car elsewhere. My car is less than a year old, and already showing signs of rust on the brakes, which are visible, and surly. He told me to take my car elsewhere. My car is less than a year old, and already showing signs of rust on the brakes, which are visible, and on a small hood chip. Steve says it is "oxidation" and not covered under warranty. BS! This is a matter of semantics. Whatever you call it, rust or oxidation, it is corrosive. And it detracts from the appearance and value of my vehicle. I am getting 30 mpg highway and 22 mpg combined driving, as opposed to the advertise 40 highway and 33 combined. Even though Hyundai has now admitted those original mileage claims were false, the mileage I am getting is far, far lower than what they now claim. It is not due to my driving. I have gotten advertised mileage on past cars. I have had others drive my car who thought maybe the mileage I was getting was due to my driving habits...and after driving my car, they find that they get the SAME mileage I am getting. I have asked the service department to look into this repeatedly, only to be told nothing can be done. I definitely have a lemon on my hands, and can get NO SATISFACTION! More

My wait time was reasonable, the service was great, and I was given additional information about my vehicle that needs attention. The only reason I wouldn't recommend this dealership for repair service is be was given additional information about my vehicle that needs attention. The only reason I wouldn't recommend this dealership for repair service is because the prices were too high. I wouldn't recommend ANY car dealership for repair service. More

This place is the worse! They took advantage of me and my limited knowledge of cars and sold me a piece of junk!!!! DO NOT GO THERE!!!!!!! I'm now stuck with a worthless car and they refuse to help me! The f limited knowledge of cars and sold me a piece of junk!!!! DO NOT GO THERE!!!!!!! I'm now stuck with a worthless car and they refuse to help me! The finance team is rude, The service team is rude, & The sales team are a bunch of idiots who know nothing. More

We asked for an internet quote and recieved one almost immediately. It was a good and fair price. I called and set up an appointment with Michelle DeZottis. I asked her if the price was all inclusive a immediately. It was a good and fair price. I called and set up an appointment with Michelle DeZottis. I asked her if the price was all inclusive and got her assurance that there would be no last minute add ons for administrative or dealer fees. When we arrived at the dealership, she passed us on to Curtis Wilson, who was very thorough and personable. The whole process was easy with no nasty negotiating. It was a great way to buy a car! More

I have been to the dealership for service only. Each time AJ has taken care of me. He has great Customer Service, very personable and your dealership is is convenient to my work. I am happy with the w time AJ has taken care of me. He has great Customer Service, very personable and your dealership is is convenient to my work. I am happy with the work. I will be back for my next service. Have a good day. Sincerely, Gail Rzepka More

I was very happy and impressed with Springfield Hyundai and Shaamar Gandy! He was extremely professional and very personable! I will refer this dealership to everyone I speak too and return for my next p and Shaamar Gandy! He was extremely professional and very personable! I will refer this dealership to everyone I speak too and return for my next purchase/lease. The dealership as a whole was top of the line, no pushy salesmen or anyone that made you feel uncomfortable or pressured. It made leasing/buying a car a much easier experience than I've ever had in the past. Thank you again to Shaamar, great job!! More

Springfield Hyundai, specifically John Barone, was fantastic. I will never buy a car from anywhere else! Great customer service! Way above and beyond my expectations! fantastic. I will never buy a car from anywhere else! Great customer service! Way above and beyond my expectations! More

the overqall buying process was very nice and all of the people at springfield hyundai were very friendly and knowledgable. Our salesman was great! Will rcommend to my family and friends. people at springfield hyundai were very friendly and knowledgable. Our salesman was great! Will rcommend to my family and friends. More