Springfield Hyundai

Service advisors are always courteous and knowledgeable. Always feel that they only recommend service that is truly needed. I have never had to wait for an unreasonable amount of time for service. Always feel that they only recommend service that is truly needed. I have never had to wait for an unreasonable amount of time for service. More

My experience at Springfield Hyundai made me say My experience at Springfield Hyundai made me say "wow," but not in a good way. The only positive thing I have to say about Springfield Hyun My experience at Springfield Hyundai made me say "wow," but not in a good way. The only positive thing I have to say about Springfield Hyundai is that the salesman mentioned their policy of "assuming a $2,000 trade or cash deposit when calculating the price of the car listed on the website" before signing the official paperwork. While this is an extremely deceptive and 'dirty' policy, the salesman at least had the decency to make sure I was aware of it in advance. The list of negative experiences is substantially longer… Upon scheduling a test drive, I had provided the salesman with the stock number of a vehicle that I had wanted to drive. However, when I arrived for the drive, the salesman had prepared the wrong vehicle. Figuring that the car would drive similarly to the one I had previously specified, I drove it anyway. The designated Springfield Hyundai test drive only involves stop-and-go traffic on Baltimore Pike - a very poor indication of real-world performance. During the drive, I was annoyingly pressured to purchase the vehicle I was currently driving, rather than the one I had originally wanted to drive (which had some additional features that I wanted, but that the salesman deemed "unimportant" in a very condescending way). After convincing the salesman to let me drive the vehicle I wanted, I made a deposit on that car (which I admittedly liked) and came in later in the week to sign the paperwork, trade in my old vehicle, and make everything official. The Springfield Hyundai staff took the trade-in’s keys to evaluate the old vehicle, after which they persistently denied having the keys to my old vehicle for several hours during our bargaining. The keys mysteriously “reappeared” in the manager’s pocket after the deal was done many hours later. But I digress. After the trade-in evaluation, I was offered $2,000 less for my trade than the salesman had quoted me during the test drive (which was already a good $2,000 under the Kelly Blue Book value!). I therefore had to turn down the trade due to the egregiously low price being offered, and was then unexpectedly stuck with the hassle of selling my own used vehicle alone. During the appointment, I also pointed out that their online listing for the vehicle had falsely advertised features that were not in fact present in the real car. (During the test drive, I had failed to check in-person whether the vehicle had all the correct features - it was only after doing research online that I discovered some egregious errors.) After three painful hours of back-and-forth with the salesman, I was able to talk to his manager, who offered a $500 discount for the glaring errors in the listing. At least the manager was straightforward about how the error had occurred and why he could only offer a certain discount; the salesman, on the other hand, consistently displayed a poor grasp of our conversation and of the issue at hand. Ultimately, after FIVE HOURS of painful negotiations and repeated paperwork mistakes on the part of said salesman, we concluded the deal. I believe that, had the staff been even somewhat competent, knowledgeable, or straightforward, the entire deal could have been concluded in well under two hours. A few weeks after purchasing the car, I decided that I wanted an extra key/remote for the vehicle. During the appointment when I purchased the Hyundai, I had specifically asked the salesman about how to come in for maintenance, etc., and he had assured me that I could “come in anytime, even without an appointment.” He could not have been more wrong. (Or possibly more dishonest.) In order to obtain the additional key/remote, I had to call Springfield Hyundai over A DOZEN TIMES!!! Every time that I called and asked to be transferred to my salesman or to the manager who was aware of my service request, they transferred me to the wrong person. (Which is particularly impressive considering the small size of the staff!) Furthermore, when I did manage to talk to the correct person, they provided me with a different/incorrect answer to my questions (mostly about trying to schedule an appointment to have the remote programmed) each time. Only when I called the Service department directly could I get a straight answer, although I still had to call several times as my messages were not being returned. Furthermore, the first time I actually used the trunk of my car, I got a nasty surprise. I had placed a white, fabric bag in the trunk, and afterward discovered that the bag was stained completely black! Upon further inspection, the trunk liner had an unpleasant black, oily residue all over it. I distinctly remember the liner being dirty but not at all oily when I test drove the car originally, which suggests that during Springfield Hyundai's 'cleanup' procedure prior to delivery, they must have used either black spray paint or tire-shine to 'shine-up' the black rubber trunk mat to make it more attractive during the sale. I had to scrub the mat with industrial solvent for around half an hour to get all the black oil off. Lastly, after driving the vehicle for ONE MONTH, the battery failed. AAA Roadside Assistance determined that the battery was providing fewer then half the amps specified by the manufacturer when it broke down. While this was a used vehicle (2011 model with the original battery), the battery should have been checked, especially given that it was sold as Certified Pre-Owned. In fact, the 150-point inspection lists battery "load test" as item #134 (see http://www.cars.com/go/advice/shopping/cpo/images/hyundai-inspection.pdf ). Of course, the battery isn't covered under any of the warranties, so I'm stuck paying the cost of something that should have been checked prior to sale. I could have tried to explain my situation to Springfield Hyundai and tried to get them fix the problem, but I'd rather just pay the $120 for a new battery than try to deal with their incompetent staff again. More

Before going in for service I tried numerous times to use my dealership internet connection to schedule a date and time. System wouldn't allow. I've used the internet scheduler since purchasing my car in 2 my dealership internet connection to schedule a date and time. System wouldn't allow. I've used the internet scheduler since purchasing my car in 2008 so I was very frustrated with this new limitation. I tried but never did get an explanation why I was locked out. Without an appointment, Friday, 9/27 I went in for oil change & 108,000 mile service. Service department did not hesitate to accommodate me. It was necessary to leave car overnight. "AJ" graciously arranged a rental for me. I returned next morning the 28th for my car. I noticed after I arrived home that service neglected to install next oil change reminder on windshield. I called back, left a message for Steve Mountes, Service Director. Sunday the 29th upon initial startup I noticed a lifter tapping and rough idle. Monday, the 30th Steve returned my call regarding oil change sticker said they'd send one by mail. Steve had sent an email to rate my most recent service so I used that to report the concerns with my car and request return service the next Saturday, 10/3. Steve responded I needed to come in during week to have noise checked. I returned Friday 10/4. Again I was pleased. I waited while my car was checked out. "AJ" provided a detailed explanation of their findings as well as intelligent advice/recommedation how I should proceed. I appreciate the quality service I always receive a Springfield Hyundai Service Department and that I know I can trust them. My only complaint is the internet service scheduler is no longer working for me. More

John Barone is great it is the second car I bought of him,he is a stand up guy and very honest............The only problem I have was when I called twice by the way a new sales girl pick up the phone and him,he is a stand up guy and very honest............The only problem I have was when I called twice by the way a new sales girl pick up the phone and didn't put me through to John and never told him I called it happen twice she wanted to know why she could't help me that upset me and because I was running late and John never knew More

I felt very at ease as soon as I stepped out of my old I felt very at ease as soon as I stepped out of my old vehicle. Bryon greeted me at the door in a very friendly and unassuming manor.Every salesper I felt very at ease as soon as I stepped out of my old vehicle. Bryon greeted me at the door in a very friendly and unassuming manor.Every salesperson I spoke to in the showroom was very friendly and easygoing. I would definitely recommend Bryon to someone I know who would be purchasing a new vehicle. Camille Heppard More

Joe and A.J. were friendly, welcoming and helpful, making for a very positive experience. This was my third purchase and will not be my last. for a very positive experience. This was my third purchase and will not be my last. More

Always very friendly and helpful. Have purchased both of my cars here and have service done here also. Will definitely keep coming back. Waiting room is clean and checkout is always easy. The service per my cars here and have service done here also. Will definitely keep coming back. Waiting room is clean and checkout is always easy. The service personnel are great. More

From the moment I walked in the door John L was happy to see me .It was the end of my work day and so I wanted to get in and out as quickly as possible. In the back of my mind I was not sure due to my cred see me .It was the end of my work day and so I wanted to get in and out as quickly as possible. In the back of my mind I was not sure due to my credit challenges that john would be able to help me . I was treated as if my credit was perfect and that I was the only person in the show room.Working in a customer service enviorment I am sensetive to customers coming first in every situation .I was not dissapointed.Kudos to your whole staff. More

Staff at service deptartment was very helpful. Levans helped assist me with my service and was very personable and was a pleasure to deal with. helped assist me with my service and was very personable and was a pleasure to deal with. More

As always I have received great service from everyone I dealt with. Hopefully it will continue in the future. Sales and service have been excellent both times that I have leased my cars. At this time I dealt with. Hopefully it will continue in the future. Sales and service have been excellent both times that I have leased my cars. At this time I am pleased with my experiences. More