Springfield Hyundai | Page 10

Anthony is very personable and easy to work with. I am not one of those people who are easily pleased, especially at car dealerships, but Anthony made the entire buying process seamless. He was enjoyable not one of those people who are easily pleased, especially at car dealerships, but Anthony made the entire buying process seamless. He was enjoyable to work with and there was no nonsense involved. When I had to stop back at the dealership to get my inspection stickers (bought the car on a Saturday and service was closed) he recognized me from the weekend and wanted to make sure everything with the car was good. He could've just walked right on by since I already bought the car, but being as he saw me and stopped to check in, it speaks to his pride in making sure that the customer is really happy. A++++ service. More

I broke my fuel door completely my fault however the team here took great care of me thank you Chris Bernicker for splitting the cost! here took great care of me thank you Chris Bernicker for splitting the cost! More

A great place to do business! I am very happy with my purchase! I look forward to being part of the family! what a great dealership! purchase! I look forward to being part of the family! what a great dealership! More

Went into the dealership with a budget in mind and that’s where Keith stepped up. Not only helping my wife and I get the deal we were after, but went above and beyond expectations and stayed AFTER HRS to hel where Keith stepped up. Not only helping my wife and I get the deal we were after, but went above and beyond expectations and stayed AFTER HRS to help finalize the insurance situation. Thank you so much for the help and experience! More

I had a bad, weird and freaky service experience at this location. I left my car for a recall and oil change. I got a call from my service coordinator named Henry. He suggested to get the manufacturing reco location. I left my car for a recall and oil change. I got a call from my service coordinator named Henry. He suggested to get the manufacturing recommended timing belt change, fuel system clean and coolant system flush. It was almost a thousand-dollar service so I discussed details of the charges and accepted the service. When I saw the bill I saw 2 separate $130 before discount for fuel system clean and coolant system flush. I remember Mr. Henry did only mention $130 for the work but did not specify two separate charges. I was upset of the miscommunication/misinformation. So I asked to speak to a manager and Mr. henry said he is the one and handed me his card. Later, while checking the card I saw his name is A. J Henry and position assistant service manager. So realizing he does have a supervisor, I called the location. They transferred to Stacy, (service manager), who did not pick up. I called again and spoke to a guy who introduced himself as Aubrey. I asked him wanted to talk to Mr. Henry’s supervisor. He introduced himself as to be one with director of service position. From the beginning of the conversation, something was not matching up! His was rude in behavior, taking his employees side constantly, laughing sarcastically while I was speaking, continuous disregard of the complaint I had instead trying to justify my experience with out of topic logic, such as the discount I got or how most of the people leave happy of that service center, his unprofessional tone. Overall, his incapability of handling the whole situation made me doubt. I checked my service receipt. The name of the service manager was being Aubrey henry. So…. A.J Henry, Aubrey and Aubrey henry I believed the same guy. I confronted him, instead of answering he became more aggressive and hung up. I believe he was faking to be the manager of himself and spoke to me. Anybody planning to get serviced there, I would suggest try to avoid this A.J Henry. If you do, don’t trust his “Bud! I will take care of you. “Be specific to all the service details and charges. For the management, it started with a bad experience, it was unnecessary however to make it weird and freaky one. When acts like this is taken place at work, by a service manager, of this level “don’t care” attitude to an extent of faking identity, the issue is not that individual, is the whole management. If I believe I was misinformed/uninformed about a service details or had a bad experience, at the very least, I should be able to address my concern to someone apart from the very same guy I received the service with. I should have been speaking with Stacy, the service manager or the location supervisor, when I requested. You lost my trust 100%, I am cancelling the plan I had to upgrade my car with you guys. And of course not visiting that scary service center again. More

Bought Hyundai Electra 2019 recently with additional service warranty. Tailgate light not working. Charged $375 to replace it. Bad dealership & dishonest service. Beware! Filing a complaint. service warranty. Tailgate light not working. Charged $375 to replace it. Bad dealership & dishonest service. Beware! Filing a complaint. More

Both Dan and Springfield Hyundai provided outstanding service during my purchase. As my sales rep, Dan went above and beyond to ensure all my questions and concerns were answered, and he was thoroughly e service during my purchase. As my sales rep, Dan went above and beyond to ensure all my questions and concerns were answered, and he was thoroughly engaged throughout the entire process. I highly recommend, Dan and Springfield Hyundai! More

Our buying experience with Keith was fantastic, he is professional, pleasant, eager, patient and extremely knowledgeable . Keith gives 110% to his customer and also calls to check in after purchase! Have professional, pleasant, eager, patient and extremely knowledgeable . Keith gives 110% to his customer and also calls to check in after purchase! Have already recommended Keith to several of my friends interested in purchasing new cars! More

We have bought many cars from Springfield Hyundai over a span of 30yrs! Recently we decided to try leasing instead of buying. We leased a new 2017 Sonata from them and all seemed OK..UNTIL it was time to tu span of 30yrs! Recently we decided to try leasing instead of buying. We leased a new 2017 Sonata from them and all seemed OK..UNTIL it was time to turn in the car at lease end! Now as I said, this was our FIRST time leasing so we were not familiar with the whole process! So after the last payment was made to Hyundai Finance I called them to be sure I was all up to date and for info on the next steps? They said I was all paid up and to call the "end of lease inspection company" for them to come out and inspect the car, which I did. They found one issue that would be a $100 repair. I thought "no big deal, I opted for the "Wear & Tear" protection package at time of leasing just for that reason. Now again, I was not given ANY instructions on how the "wear & Tear" protection process worked or that I had to do anything extra to have the $100 issue corrected so I assumed that it would all be taken care of with the "wear & Tear" protection!! So I go ahead and lease another vehicle, 2020 Sante Fe, from them and they also said "ok ..your all good! After about 2 months I get a letter from Hyundai Motor Finance stating that I owe them $635!!!??? I made approximately 6 phone calls to them and they kept saying that I was correct in that I shouldn't owe anything and that they would correct it! The breakdown was $100 for the wear & Tear finding, $400 Disposition fee and $135 for a "missed partial payment"??? I have NO IDEA what the "Missed Partial payment" means???? I MADE EVERY PAYMENT.. NOT ONLY ON TIME..BUT EARLY EVERY MONTH!! And as I said earlier, I even called Hyundai at the end of the lease to confirm all was paid up and they said yes! As far as the "Disposition Fee"... that is waived if you lease another car, WHICH I DID!!! So because I was getting nowhere with the Motor Company I thought I would call the dealership and see if they could help me! They said "that doesn't make sense and they will have the GM, Chris call me". He did call me a couple days later and I explained the situation to him and he said he would contact the Motor company and get back to me.. He never did!!! So I called him and he didn't even remember who I was and seemed bothered that I even called him! He obviously didn't do anything for me!! It's unfortunate that they don't care about their customers at all..! So to sum it up, If you are new to leasing, be sure to find out ALL the "FEES" and processes before you leave this dealership because they certainly don't explain any of it to you! More

Hard to figure out where to start with this guy, but, I'll go with the following. An organization and its people are a reflection of its leader. When one deals with sales or service staff at Springfield I'll go with the following. An organization and its people are a reflection of its leader. When one deals with sales or service staff at Springfield Hyundai, one has to lower expectations significantly. We've purchased and serviced a car with them. This summer, we (regrettably) referred two neighbors to them who were ready to purchase Hyundais from Springfield, but, ended up purchasing from Fred Beans (they reportedly had a great experience there). Chris condones condescending and arrogant behavior from his staff and it's no wonder because he embodies those characteristics. Another reviewer mentioned "old school arrogance of car sales" and that's exactly what you'll find with Chris Bernicker and his team at Springfield Hyundai. More