Springfield Cadillac GMC

I bought a Manufacturer Buyback Chevy Bolt from Springfield GMC sight unseen. Becca was a pleasure to deal with and made the transaction as easy as possible given the significant distance from my h Springfield GMC sight unseen. Becca was a pleasure to deal with and made the transaction as easy as possible given the significant distance from my house to their location. To ensure that I wasn't stuck driving all the way to their location multiple times, she had the car driven down to me. A+ experience across the board with my purchase experience. More

This dealership is just out to sell cars and dosentseem to care about the customer afrer the sale... I bought a 2020 Silverado in the beginning of March of 2022. It needed a def tank and they assured m to care about the customer afrer the sale... I bought a 2020 Silverado in the beginning of March of 2022. It needed a def tank and they assured me that it would only take 2 to 3 weeks to get it in. I called on the 2nd week and it still wasn't in. I ended up getting in in may... It needed a new keyfob programmed so I figured they would have that done since they had the truck for 2 months, I was wrong. They ordered one and I had to drive back to get it, it was the wrong one... They ordered a new one and said they would filll my tank up because I had to come back which they did. While I was there I wanted them to check out a noise coming from the front end and they said they would, 2 hours later I asked how it was going and they said they were fixing the problem i had mentioned which was great but it would have been nice to know... The servece department said it was ready 3 1/2 hours later and I went out to drive away. Much to my surprise I went out and the new keyfob wasn't in the truck, I went in and asked about it and they said it hadn't been programmed yet. They said it would only take a few minutes and that I could wait in the parking lot and they would bring it right out when it was done. 20 minutes later I went into the waiting room to wait. 45 minutes later my truck was ready. About 3 weeks after I received the truck the air filter warning light came on, I checked the filter and it was very dirty, obviously it was not checked when they dod the oil change, I figured when you buy a 65,000.00 truck that the fluids and filters would be changed and it would have been gone through, I wonder what else will come up??? I am currently sitting in the waiting room waiting on my "free" oil change and it has been 1 1/2 hours with an appointment... Unless you are buying a new vehicle i would stay away from them and even then consider other options. More

Potential new car customers beware. Was entertaining the idea of trading in my nearly brand new Durango for a new truck and I was offered about $12,000 less on my trade then what is fair market value for th idea of trading in my nearly brand new Durango for a new truck and I was offered about $12,000 less on my trade then what is fair market value for the vehicle. They made it abundantly clear that they only care about money as they were showing their greed. So if you’re going to be trading your car into them make sure you get a second opinion on the value because they will clearly try to rip you off. Pretty sad that they’re willing to let a new customer walk away over being greedy. More

Just went to the dealership to buy out my 2018 lease. I called a head to have any paperwork ready, upon arrival had to start from scratch. After being there for about 20 ( felt like I was purchasing a new called a head to have any paperwork ready, upon arrival had to start from scratch. After being there for about 20 ( felt like I was purchasing a new car ???) min the sales associate asigned to me came back with a 1 page document for me to sign, it included a $399.00 DOCUMENT PREP FEE !!!! To print 1 page !!! Just your tipical SLEAZY car dealer !!!! I will never use them again !!!! More

Vehicle illegally inspected twice. Went through multiple front ends the lost locking lug nuts. Service department does poor quality repairs more goes wrong everytime it's there. 4 1.5 month garage visits 2. front ends the lost locking lug nuts. Service department does poor quality repairs more goes wrong everytime it's there. 4 1.5 month garage visits 2.5 weeks after getting it back transmission fails. Now I have a 36k hunk of junk. Extended warranty was a waste of money. Dealership is a xxxx show. Even the service manager messaged it's been a xxxx show with the truck. But yet now I have a worthless truck and a huge loan More

This dealer is TOP NOTCH! Let's just start by saying I have bought about 100 vehicles over the years and have had a wide variety of experiences of course both good and bad... Recently I contacted this dea have bought about 100 vehicles over the years and have had a wide variety of experiences of course both good and bad... Recently I contacted this dealership randomly from just shopping on their website and being frustrated with the service and the run around I was getting for pricing at other dealers. I was getting the "we are selling so many trucks we aren't giving anyone any discounts right now" speech... I happened to get connected with the commercial sales manager, he was AWESOME! He gave me a really good price (2x better than any other dealer) without any back and fourth bs. He handled everything super quickly and to the point. We finalized the deal and continued to impress with his service and follow through. He called me and offered me free extras with the truck (even though the deal was already done he still helped me get more). They delivered the vehicle the next day and it was full of gas which I greatly appreciated as well. Thank you so much Springfield Buick GMC Cadillac, your service and staff is amazing, my family appreciates it SO much! More

Completely worthless dealership , dishonest . Service department and management suck! Warranty means nothing, they don’t stand behind anything they sell . Couldn’t fix a flat tire on wheelbarrow without department and management suck! Warranty means nothing, they don’t stand behind anything they sell . Couldn’t fix a flat tire on wheelbarrow without a dumby light.what type of manager texts you at 3 am ? More

They charged a lot and screwed up pretty badly My F350 broke down up in Springfield, and the person driving it took it to the nearest place that seemed like it could handle a truck that size. They My F350 broke down up in Springfield, and the person driving it took it to the nearest place that seemed like it could handle a truck that size. They installed new brake calipers on the rear tires backward, causing it to turn into a smoking mess a few hundred miles later. Took it to the place I trust closer to my home, and my $1700 repair from Springfield GMC Buick ended up costing me another $1250 in parts and labor to re-repair. More

Very misleading pricing. Advertise price as 35000 online ,i called and because I was trading in something they wanted 42000 . VERY Insulting on my trade ....it was 5000 below Advertise price as 35000 online ,i called and because I was trading in something they wanted 42000 . VERY Insulting on my trade ....it was 5000 below trade in value on Kelley Blue Book or NADA .I asked them why they said because they were upside down on their vehicle. So they're gonna try to screw me to make the different up... That's just bad business.. More