Springfield Acura

My new Acura RDX had a windshield crack for more than a week now which I believe it was due to a manufacturer defect. I had challenging to get this issue resolved. However, the dealer called and promised t week now which I believe it was due to a manufacturer defect. I had challenging to get this issue resolved. However, the dealer called and promised to resolve this issue next week. So I am updating my review on this dealer and hope that it will be resolved promptly as they promised me. More

Had warranty work done for navigation. Brought in initially at the end of April and they were able to diagnose the problem and order the parts. Repair was fast done right! Jaime made sure I was able initially at the end of April and they were able to diagnose the problem and order the parts. Repair was fast done right! Jaime made sure I was able to get in and out quickly to make a scheduled work meeting. Great job all around. Have been using this dealership for service for a number of years and the work and customer service has always been great. Purchased a vehicle here too (2002 MDX) which was also a very pleasant experience. More

Service was awesome from start to finish. I made the appointment online -- plenty of availability next day --, was greeted nicely and promptly, and service was completed in a reasonable amount of time. appointment online -- plenty of availability next day --, was greeted nicely and promptly, and service was completed in a reasonable amount of time. The waiting area has plenty of room, comfortable seating, flat screen TV, newspapers and complimnetary drinks/snacks. The repair has corrected the problem. Definitely recommend and will return again. More

I highly recommend springfield acura -- their service department is A rated- waitin time is in minutes - if at all- very prompt service- appt. can be made the same day or the next- jaime james and servi department is A rated- waitin time is in minutes - if at all- very prompt service- appt. can be made the same day or the next- jaime james and service manger Robert are friendly - respectable and courteous and they always tell u before any work is done the price- and their service fees are very competitive- and most importantly- the work is done correctly the first time no comin back for the same repair- its a done deal- loaners are always availble if asked for-- More

Car looks great! Had body work performed (paint job) on the back right passenger door. Service was performed within a couple days and the paint job came out flawless! Alex and Billy R. provided great cust the back right passenger door. Service was performed within a couple days and the paint job came out flawless! Alex and Billy R. provided great customer service! Thank you Springfield Acura! More

Since I moved servicing my car to Springfield Acura, I have been very happy with the overall service experience. They are always honest and up-front. I am able to schedule service on-line and choose whi have been very happy with the overall service experience. They are always honest and up-front. I am able to schedule service on-line and choose which CS person I want to deal with. I always choose James Walker because his style and personality makes me very comfortable. More

All I can say is from start to finish these guys are the best dealer service that I have ever had. Rob went over and above what I asked for and the entire team was very professional and friendly. Brought ma best dealer service that I have ever had. Rob went over and above what I asked for and the entire team was very professional and friendly. Brought may car in to have some aftermarket work done and a couple of warranty items taken care of. When we went over the car Rob pointed out a few minor blemishes in the paint he thought he could take care of and did just that. Picked up the car, it was spotless and all work was perfectly done. Also supplied loaner car. I live almost an hour away from this dealer and needless to say I will be taking my car there every time I need any dealer service done. If you are looking for a reliable, knowledgeable, courteous, and professional dealer to service you car look no further... you just found them. More

Scott was personable, professional and very thorough, explaining the entire process for me. The car was clean and ready on time. From intake to checkout, everyone was friendly and professional. It was a explaining the entire process for me. The car was clean and ready on time. From intake to checkout, everyone was friendly and professional. It was a very good experience. I would certainly recommend the dealership to a friend. Thank you! More

I want to amend my previous review, in which I included a couple of criticisms. In that review, I was remiss in neglecting to mention that, in spite of what I consider excessively high costs & labor rates, couple of criticisms. In that review, I was remiss in neglecting to mention that, in spite of what I consider excessively high costs & labor rates, this service center has also consistently extended courtesy discounts and, on several occasions, courtesy service in which I was not charged at all for the service provided. I mentioned in my previous review, and I repeat here, that over the past 10 years, this service department has excelled in customer service, courtesy, and respect, as it continues to do so to this day. Consequently, as I have changed my address twice since first visiting this dealer, I continue to take my car there for service, even though it is significantly farther from my residence than other Acura dealers, and I will likely continue to do so in the foreseeable future. I highly recommend this dealership for its service department. More

Service at this dealer is generally outstanding. I have only only 2 negative criticisms - 1. Prices, especially labor costs, are much too high; 2. When they get very busy, service can take too long, e only only 2 negative criticisms - 1. Prices, especially labor costs, are much too high; 2. When they get very busy, service can take too long, especially when they issue a loaner car; contact from the department also takes longer than it should at these times. These criticisms are, for the most part, offset by the individual attention, respet and courtesy that this consumer and consistently receives. More