Springfield Acura

I took a whole day off to to sell my Acura TL, which Springfield Acura offered me a price of 16000 for (which was confirmed with the sales manager). Because of what at first seemed a polite and friendly Springfield Acura offered me a price of 16000 for (which was confirmed with the sales manager). Because of what at first seemed a polite and friendly service and the fact that they were a certified-Acura dealership, at the end of the day, I went to them to make the deal final since I thought they'd be trustworthy. When the salesperson tried to get the paperwork, he came back apologizing that the office was already closed; because I had to go to New York, we came upon the agreement that they would come to my friend's house to pick up the car and the registration & title that was already signed by me. HOWEVER not only was the salesman hard to reach, he and other salesmen would constantly say they'd call back in 10min and not call at all during the next couple days. Finding the whole situation shady, I asked for the sales manager who, after listening to me complain for a minute, put me on hold so that someone else could "deal with me". This man was UTTERLY RUDE and even went as far as directly LYING to me that he heard that on the evening I came to their dealership, the salesman said they did not want to buy my car--NOTE: less than an hour before this conversation took place, I was on the phone with the salesman who told me not to take my business elsewhere since they were very interested in my car). I was furious, and asked for the manager, where he replied after some hesitation that he was "one of the managers"--while I was angrily telling him that it was unacceptable to deceive customers and be so unreliable, he HUNG UP on me. It was a ridiculously unnecessary and disappointing experience. More

In February of this year I was searching for an MDX. I contacted several dealers and found a listing for a 2009 Sport/Entertainment on the the Acura website listed as a CPO at Sprinfield Acura. I contact contacted several dealers and found a listing for a 2009 Sport/Entertainment on the the Acura website listed as a CPO at Sprinfield Acura. I contacted the dealership and asked them t quote me the price on the vehicle with the addition of roof rails and some other minor equipment. When we had agreed on a decent price, I agreed to come see the vehicle. Upon inspecting the car, I discovered it had been used a demo at the dealership. There were 3 issues I asked them to address. First, the paint on the back hatch was all scratched up where they had used a magnetic plate attachment over and over again. Second, one of the air vent covers inside on the driver's side was all scratched and banged up. Third, the car smelled like it had been driven by a smoker. So, I emailed my salesman that my bid for the car would be contigent on their agreement to touch up the paint on the back, replace the vent cover, and clean the interior carpets. He replied by phone a day later that he had cleared all this with Nick, the sales manager. So, I gave them a deposit on my Amex card and went away on vacation. They told me the work would be completed during the week I was away and I could pick up the car when I returned. 2 days prior to returning from vacation, I called my salesman to check the status of the vehicle. He informed me that the repairs had all been made, the roof rails had been installed, and the carpet cleaning was happening shortly. When I returned to New York, I got a ride to the dealership from a colleague who lives in NJ to pick up the car. My salesman was pleasant and seemed well prepared. He immediately dove into the paperwork and started asking me to sign stuff. I asked him if I could inspect the vehicle before I signed anything. Upon inspecting the vehicle, I discovered that NONE of the repairs the dealer agreed to make had been done. To be fair, I think they washed the carpets. But, I asked my salesman why he had assured me the repairs were completed days earlier. He turned on his heel and went to get the sales manager. When the sales manager came, I explained that I wanted them t honor the agreement that we had. I explained that there could be no misunderstanding as the complete terms of my bid for the car was delivered in writing via email, that my sales man said he had said that the sales manager had agreed to the price and the repairs, and that the sales man had confirmed the repairs had been made days earlier over the phone. He responded, "I don't care. We are taking enough of a loss on this vehicle and I am not going to lose another cent. Take it or leave it." Obviously, I left it. I then asked him if he would have on of his people drive me home or pay for a taxi as I had no transportation home from the dealership. He flatly refused and simply turned his back on me and walked off. I was forced to pay $100 for a taxi to take me home. I have never seen such a unscrupulous and callous behavior in any retail transaction. I STRONGLY recommend that everyone avoid this sleazy dealership!!!! More

I have worked with Mr. Walker on two other visits and all three times he has been extraordinarily prompt, friendly, informative, and helpful. The dealership has an overall feeling if friendliness, even from three times he has been extraordinarily prompt, friendly, informative, and helpful. The dealership has an overall feeling if friendliness, even from the people you are not working directly with. They provide a clean and comfortable waiting area with food, drink, and television while your car is being serviced. I would definitely recommend this dealership for service. More

The whole experience was top notch from begining to the end this by far is the best Acura dealership that I have been to and I will continue to have any work that is needed done at this dealership from now end this by far is the best Acura dealership that I have been to and I will continue to have any work that is needed done at this dealership from now on. Victor Rodriguez set the presidence with excellect customer service skills he is marvelous and a credit to the dealership. More

Springfield Acura listed a car on cars.com for a great price. I called to see if it was still available. They confirmed this to be the case. I took a half day off of work to go there and buy it. When price. I called to see if it was still available. They confirmed this to be the case. I took a half day off of work to go there and buy it. When I arrived, the salesperson told me the car was no longer available. When I asked for the same price on a similar car, he said the price in the ad was wrong. When I asked why the ad was up for 10 days with a wrong price without being taken down, he had no answer and he was very very rude. This was around a month ago and I've since forgotten his name. Older guy...late 50's....over 6 feet tall. Overall, I found Springfield Acura to be that bad combination of rude and useless. I would not recommend them. More

This is my 4th RL love the car, love the dealership. Honest, realiable and always keep to their word. Would highly recommend the service department have been using them for years to keep the car runnin Honest, realiable and always keep to their word. Would highly recommend the service department have been using them for years to keep the car running so far 120,000 miles and still rides smooth and comfortable. More

I had a cracked wheel rim, which caused the tire to be unable to keep up air pressure. Also, I had work-related travel that caused me to leave my wife responsible for getting it fixed so we could have us unable to keep up air pressure. Also, I had work-related travel that caused me to leave my wife responsible for getting it fixed so we could have use of the car. Victor was very helpful to my wife when she brought in the wheel. He was very helpful to me as well when they mounted the wheel. Additionally, he checked some other parts of the car while there and it turned out I needed a battery, which he was able to replace right then. As I use my car for work a lot, it would have been a disaster if I was stranded somewhere with a car that would not start. Overall, I feel like I got my money's worth and I feel like my car is ready to last for a long long time. More

This was my first time with Scott who quickly assisted me as Jamie was with another customer. He promised me my car would be done in one hour for a recall item and it was complete in 58 mins.an was just as p as Jamie was with another customer. He promised me my car would be done in one hour for a recall item and it was complete in 58 mins.an was just as polite and helpful as Jaime who has done all my other appts. and is always kind, polite and prompt and knows me as soon as I walk in the door. I have found from the salesman, Ibramin, who sold me my car, and it took many trips and driving him crazy while I made up my mind to buy and still comes and greets me everytime he sees me, to Eric who helped me take out an extended warrenity, to Jamie who has never failed to be of utmost help anytime I had a problem. I even had my daughter buy her pre-owned honda from this dealer with an extended warrenity, because of the kindness and careing employees of Srpingfield Acura. I am happy with my Acura and would buy another and only from Springfield Acura! Thank you, Victoria Angen More