Springfield Acura

YOU WILL BE TOLD LIES OVER THE PHONE THEN REALIZE ONCE ARRIVING YOU'VE MADE A HUGE MISTAKE Drove all the way from Allentown, PA to look at a 2007 Nissan Maxima I was interested in. Mostafa greeted us a ARRIVING YOU'VE MADE A HUGE MISTAKE Drove all the way from Allentown, PA to look at a 2007 Nissan Maxima I was interested in. Mostafa greeted us and then took us to test drive the vehicle. Thats when my hellish night began. As we test drove the car it keep steering towards the left. When we asked Mostafa if they had done an alignment on the vehicle, his ridiculous excuse was that the tires on the left side of the car needed more air. Lack of air in a tire will not result on the car steering in one direction. Then when I asked Mostafa questions on the car, instead of saying "i dont know" and finding the right answer, he would lie and say the car had everything we wanted. He said there was suede in the interior doors (felt more like foam), and lied to us and said the car had never been in an accident (I had the carfax with me). When I asked him why the same nissan they were selling with the same options and more mileage was going for over $2,000 more, His exact words were "its white its a popular color!" Mostafa (the most awful car salesman Ive ever had to deal with) made me see red. He was so unbelievably rude and was pretty much yelling at me and my friend thrughout the entire negotiation. Then he accused us of trying to rob him because I told him this was all the money I had and all I could afford. Then had the nerve to look up the accident I was in and how much exactly I got from my insurance company. Not only did I almost die during that accident but it was also proof I didnt have the money to go past the price I gave him for this car. Everyone at this dealership tried playing me like a fool. Little did they know I worked at a nissan dealership for 4 years. Mostafa, there is absolutely NO WAY you paid $10,000 for that car as a trade in. Maybe $7,000 if the past owner of this car was lucky and you didn't completely rip him off, but I doubt it. HORRIBLE DEALERSHIP!!!! They will try to sweet talk you any whcih way they can to get you to buy any one of their cars. WALK AWAY. DON'T GIVE THEM THE TIME OF DAY! From someone thats worked at one, this is the most unprofessional and money hungry staffs Ive ever seen. And If you think you see a good price reduction on one of their cars, don't fall for it. They post the car for a higher value they would've never sold it for and slash the price because they think you're stupid enough to fall for it. I will make sure my article gets posted so everyone knows not to come here and have the same horrifying experience. More

Always a pleasure to have my car serviced at the Acura Dealership. Everyone is so cordial and never a long time to wait. Thank you for your service. Shirley Ann Paul Dealership. Everyone is so cordial and never a long time to wait. Thank you for your service. Shirley Ann Paul More

It was a quick service appointment and everyone was very friendly. All my needs were met and I look forward to coming back. Thanks you. friendly. All my needs were met and I look forward to coming back. Thanks you. More

From beginning to end the experience was a pleasure, everything was explained and happened according to plan. Mostafa followed up after delivery to make sure we were happy and to see if we had any ques everything was explained and happened according to plan. Mostafa followed up after delivery to make sure we were happy and to see if we had any questions. All is good. More

Best service, very friendly customer service, overall a satisfying experience. Mostafa helped us in choosing the best deal, gave us a good deal and we got our first accura. satisfying experience. Mostafa helped us in choosing the best deal, gave us a good deal and we got our first accura. More

The customer service was wonderful. I just wish I could have left without spending close to $1200, but, if the work was necessary, then it had to be done. have left without spending close to $1200, but, if the work was necessary, then it had to be done. More

I have had three separate visits to the Springfield Acura service department and each time the service has been top notch. I've worked with Sandro each time but have also been greeted by others in the dept service department and each time the service has been top notch. I've worked with Sandro each time but have also been greeted by others in the dept as well. These guys really do a great job. Exceeding my expectations each time. More

Everyone was fantastic, from the loaner car to solving our oil leak problem. (My fault for not having an oil change done at springfield acura.) 45 minute ride or not, we are always coming back to have s our oil leak problem. (My fault for not having an oil change done at springfield acura.) 45 minute ride or not, we are always coming back to have service done with you. Thanks again for all of your help with our no start situation and the oil filter leak. Mike and Dawne More

My car was due for a service check. I was given an appointment within a few days. When I arrived, I met with the service rep without delay. He informed me of the details of the check-up and said it w appointment within a few days. When I arrived, I met with the service rep without delay. He informed me of the details of the check-up and said it would only take an hour. I had originally asked for a ride home, but decided to stay. The car was ready in about 50 minutes, and the rep reviewed the procedure with me. He was professional and very pleasant, and answered all of my questions. He also helped me with a problem I was having with my GPS. The car was clean inside and out when returned to me. That's the story. More

Fast service. The car wash part needs some improvements. Mirrors and back windows needed more attention. Service advisor was nice and informative. Valet was helpful Mirrors and back windows needed more attention. Service advisor was nice and informative. Valet was helpful More