Springfield Acura

My car was done quick. Sandro was the service rep. He was very nice and made sure my car was ready in Timely manner. Thank you very much.. very nice and made sure my car was ready in Timely manner. Thank you very much.. More

Mr Sandro Rosario is the best service advisor, he listens, and makes sure what I needed done in my car was done to my satisfaction. Not always the case in other experiences except when I'm helped by listens, and makes sure what I needed done in my car was done to my satisfaction. Not always the case in other experiences except when I'm helped by mr Rosario More

Here is "why" I am giving this review - Great experience as ALWAYS especially in working with Jaime. He always explains things so that "I" can understand them. experience as ALWAYS especially in working with Jaime. He always explains things so that "I" can understand them. More

People are great and honest. Told me alot about my car that I needed to know . great service. I would definitely go back for service. that I needed to know . great service. I would definitely go back for service. More

A Service Advisor was very nice and helpful, he gave me an excellent service and a good price it is worth it to go far away. an excellent service and a good price it is worth it to go far away. More

The service we received was exceptional, the registration process was lengthy because Jamie was by himself. We rated the service highly because despite the short staffing during this process, Jamie mainta process was lengthy because Jamie was by himself. We rated the service highly because despite the short staffing during this process, Jamie maintained a very professional attitude and demonstrated exceptional customer service. Philip and irma Anderson More

Mislead by this dealer and not fulfilling the commitment which otherwise is suspicious sales . Bought Certified Vehicle from this dealer and when time came to execute certified vehicle warranty, dealer d which otherwise is suspicious sales . Bought Certified Vehicle from this dealer and when time came to execute certified vehicle warranty, dealer deny that they sold a certified vehicle to me. This vehicle was advertised certified and bought certified but Dealer refuse to acknowledge dealer signed certified check-list and Acura certified booklet as proof of buying a certified vehicle and also mentions that advertising "Certified" does not mean they sell it certified. Called this dealer few times to sought out this issue, they kept tossing me from one person to another and no one was able to tell me how do they authenticate a certified vehicle!! When booked the vehicle for service I mentioned what is the problem with the vehicle. When I took it to dealer on service date, the service manager refused to take the vehicle giving lame excuses like they do not have technicians to fix problems with this vehicle, they only have technician to change oil and look after minor stuff. PATHETIC!! Acura client services has been worse then the dealer. Long story short.. I have been sold a faulty vehicle by this dealer at premium pricing and not the dealer or ACURA want to resolve this issue. Be EXTRA EXTRA EXTRA careful when you buy certified vehicle from this dealer, ask how they authenticate certified vehicle, have it signed and sealed by them and at the sametime contact Acura client services from dealer office to complete any transaction. You cannot trust this dealer! More

In my past 9 years of experience with buying or leasing cars, I haven't met anyone as friendly and patient as Richard Passananti. Guy is really piece of gem. I went to the dealership for buying a certified cars, I haven't met anyone as friendly and patient as Richard Passananti. Guy is really piece of gem. I went to the dealership for buying a certified pre-owned car and Rich was great, he walked me through various PreOwned cars with their pros & cons, finally, we booked certified car but as I wanted certain accessories to be loaded on it so, left the car their only for 3 days. Within 3 days, I changed my mind and went back for other options like buying and leasing (expecting rude reaction as we wasted their time last time as well) but to my surprise, Richard was as calm as he was the first time, he started from scratch again with me and finally, I bought new Acura MDX and he gave me decent deal as well. I loved the whole car buying experience and pretty satisfied with the dealership. Not sure, if all the sales agents are like him; but he was pretty knowledgeable about the features of Acura Cars & SUVs. More

Andrei was great to deal with. Very attentive to our wants and needs and was able to get us a good overall price for the RDX. He also followed up with us several times after the sale by phone and email wants and needs and was able to get us a good overall price for the RDX. He also followed up with us several times after the sale by phone and email to make sure we were happy and satisfied. Great salesperson. More

I would recommend John Strazza, more than the dealership itself. He is a first rate professional. No games, no gimmicks, fast on his feet to work out the best (lease in our case) for his customers. We l itself. He is a first rate professional. No games, no gimmicks, fast on his feet to work out the best (lease in our case) for his customers. We lease cars every 2-3 years from Volvo to Infiniti to Audi and Acura, and John's work with us was far and beyond any car sales professional we have ever worked with. He knew every detail about the RDX, (I already owned an MDX and had researched every detail about the RDX), from the cu sq. to the colors available on their large lot. He took us to the off prem lot to see the exact car, color and options we were interested in. He did not rush or pressure our decision but was quick to run negotiations by finance without keeping us waiting. He, in fact, came back with a better lease deal than we had anticipated in negotiations. We were acutely aware that our good fortune was not the case going on next to us where customers were being "sales talked" and spent excessive time waiting with their sales person. In the end, we decided to choose a different car, not because of Acura or John. While it was uncomfortable making that call to him, he couldnt' have been nicer. He said, "if you're happy, that's all that matters. Just be well and enjoy your new car." I will be sending him every customer I know that's in the market for a car. More