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Spreen Mazda
Loma Linda, CA
477 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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477 Reviews of Spreen Mazda
July 18, 2020
What a rip off! The communication with the sales person was very poor! He also did not seem knowledgeable about the offerings. I had to correct him more than once. I The communication with the sales person was very poor! He also did not seem knowledgeable about the offerings. I had to correct him more than once. I found out afterwards that the part I was told wasn't offered, was actually less than half of what I was charged from the same dealership. There was noting but problems with the entire process. When I spoke to the sales manager about my issues he offered me a free car wash, because the car wash was one of my issues. I will never return. More
by Bart
Verified CustomerEmployees Worked With
Danny Ramirez
July 17, 2020
They offered to help me finance my repair and treated me well. Very understanding and professional and went out of their way to consider my concerns. well. Very understanding and professional and went out of their way to consider my concerns. More
by a.l.burdette
Employees Worked With
Phillip Guest, William Dilbert
July 16, 2020
Bill was fantastic!! He kept me informed as progress was made every step of the way as diagnosis revealed more than was originally anticipated and gave me plenty of options. made every step of the way as diagnosis revealed more than was originally anticipated and gave me plenty of options. More
by LITTEACHSE
Employees Worked With
William Dilbert
July 15, 2020
Very nice sales lady however beware of new scam of mandatory add ons. They advertised decent sales price for 16 Mazda CX-5 but then hit you with price raising add ons, alarm, seat protection etc. Also mandatory add ons. They advertised decent sales price for 16 Mazda CX-5 but then hit you with price raising add ons, alarm, seat protection etc. Also oddly negotiated 60 moths loan Then get in finance it’s now 62 months. It’s issues like this that make buying a car From a dealership a dragged out nightmare.i would recommend dealership but be on guard. More
by REEF760
Employees Worked With
Jose Montiel, Danielle Rushing, Emily Abundis, Tracy Vong
July 12, 2020
Went in for an oil change before a cross-country drive. Took me in 15 minutes early on my appointment and had me out the door within 30 minutes. Came out to my car nice and clean. Won't get my service done Took me in 15 minutes early on my appointment and had me out the door within 30 minutes. Came out to my car nice and clean. Won't get my service done anywhere else. More
by SVELIQUETTE
Employees Worked With
William Dilbert
July 10, 2020
This is the only place I will service my vehicle at! They are very knowledgeable and always provide excellent customer service! Phillip is always extremely helpful and honest, and I really appreciate how he are very knowledgeable and always provide excellent customer service! Phillip is always extremely helpful and honest, and I really appreciate how he makes me feel welcome and a part of the Mazda family. I am very satisfied with Spreen Mazda, and I always recommend them to anyone who owns a Mazda! More
by C.ARIAS04
Employees Worked With
Phillip Guest
July 10, 2020
Great service appreciate their work and its all great vibes in this dealership brought my car for recalls they fixed them fast plus a rental car was given no charge thank you! vibes in this dealership brought my car for recalls they fixed them fast plus a rental car was given no charge thank you! More
by LEGNAP11
Employees Worked With
Brian Rhoades, Phillip Guest
July 10, 2020
Tell who it may concern I had the blasts of my life purchasing a 2018 Mazda cx-3 both Jimmy's and dario yeahhhhhhhhhhhhhhhhhhh thanks to all purchasing a 2018 Mazda cx-3 both Jimmy's and dario yeahhhhhhhhhhhhhhhhhhh thanks to all More
by JJLOVE59
Employees Worked With
Jeff Spreen, Brian Rhoades, Phillip Guest, William Dilbert, Stacie Wade, Jimmy Palacios
July 08, 2020
Dealer was helpful with service. Able to provide promo with no issues. Has a clean waiting area with snacks and water available. Serviceman was nice. with no issues. Has a clean waiting area with snacks and water available. Serviceman was nice. More
by MARTIN.MANALU
Employees Worked With
William Dilbert
July 07, 2020
Confusing The purchasing process itself was easy. There was non haggling, the price was fair, and the financing rate was good. The confusing started when I was The purchasing process itself was easy. There was non haggling, the price was fair, and the financing rate was good. The confusing started when I was asked by the financing rep if the car had plates or not. I checked out the car, it did, and I told her. My salesperson, Tracy, had printed out temporary paper license plates but then ripped them and said we didn't need them. Later, I received an e-mail from Tracy saying that she needed a couple of signatures on a couple of certification documents. I asked if they could bring them to me in Riverside, and ever since its been promises of follow-through from both Tracy and a sales manager, I think Steve?, but no actual follow-through. I still haven't signed these documents. I received a refund from Spreen for DMV registration fees, but then a bill from DMV for renewing the registration. I also received one license plate from Spreen, but the car currently has 2 plates on it. I'm still waiting on a call back from Steve (?) the sales manager or Tracy to call me back and explain what is actually going on. I'm not sure if the signatures are still needed, why I received a refund and a bill, and why the plates were destroyed to begin with. For context, today is July 7th and the first email from Stacy asking for signatures was May 20th. No, I won't recommend this dealership and I don't think I'll give any future business. More
by ALEXATFARMERS
Employees Worked With
Tracy Vong, Kellsea Salais
