Spreen Honda Loma Linda

Nothing much to say except it was a fast, easy, stress-free experience. My sales guy Matt was so friendly and made sure that the Honda Fit I bought was the right choice for me in every way. The fin stress-free experience. My sales guy Matt was so friendly and made sure that the Honda Fit I bought was the right choice for me in every way. The finance department was the hindrance to getting my car as fast as I'd like it but it only took an hour, so that's okay with me!! Would recommend, and will def be back for another car from these guys!! More

I am a young father who purchased a 2009 Honda CR-V EX-L w/Navi and a 2010 Honda Civic LX Sedan from Spreen Honda over the past two weeks because their dealership not only understands what car buyers are lo w/Navi and a 2010 Honda Civic LX Sedan from Spreen Honda over the past two weeks because their dealership not only understands what car buyers are looking for, but has the leadership in place to adapt to an ever-changing automotive retail market. My shopping experience began on the internet, contacting multiple area dealers for "their best quote". The very first response received was from Spreen Honda Internet Sales Representative Matthew Humphrey, containing a brief vehicle description and competitive quote, specifically citing the MSRP and that price included destination/ad fees. After visiting other dealers who both lacked the trim I was interested in and were unwilling to come close to Spreen's quote, I called Matt to make an appointment. Matt was prompt and courteous on the phone, answering all my questions and keeping the conversation focused on just the facts. At no time did I feel sales pressure to "just come in". Upon arrival at the dealership, I was greeted by Matt personally. There were no questions about down payment, credit, budget, et cetera, just focus on our interest. Spreen Honda is a volume dealer, they had 4 units in inventory of a trim that was difficult to locate elsewhere in Riverside and Orange counties. As an added benefit, Spreen Honda does not add dealer-installed extras by default to most vehicles, so our selection was not limited by extras we had no interest in. Product knowledge was exemplary, and we took a demo of the CR-V. Matt was reactive to our responses during the test drive; supportive, not overbearing. When we arrived back at the lot, he led us inside to a sales desk and brought out a "four-square" to discuss the deal. He asked if I had a figure in mind for down payment, if I would be trading in a vehicle, and if I had a ballpark figure in mind for monthly payment. I explained that I am more interested in the sale price, and Matt was happy to oblige. The figure received from his Used Car Manager for my trade was just $100 short of the estimated Trade-In Value I had calculated in advance on edmunds.com, and the new vehicle sale price was settled promptly and amicably for both parties. With the figures agreed upon, Matt invited us to take a seat in the service waiting area, pointing out the complimentary coffee/cocoa/water machines and the paid soda machine. This waiting area features a row of chairs arranged "classroom style" facing a large wall-mounted television. Set just to the side of this waiting area was a glass-walled play area for children, and then further back the Parts and Service departments. Unfortunately, we were left waiting in this area for over half an hour for Finance, with our sales representative once coming over apologetically to mention that Black Friday was exceptionally busy for them. Once we were introduced to our finance manager, Todd, we found that the paperwork laid out matched the deal as described by Matt with no hidden extras. Todd offered us GAP Coverage, a Vehicle Service Contract, and the standard dealer-installed security system. I declined all products, and Todd offered to discount the security system because--as he put it--he's going to have to pay them to take it out if we don't want it, so it's less of a loss to discount it. When I declined the product again, there was no further mention of it or any other finance products, nor did I feel pressured at any time during the F&I process. The overall experience was so positive that I returned to the dealership just over a week later to purchase a second vehicle from them for myself, with similar results. That is perhaps the strongest endorsement I can provide for this dealership. In closing I want to emphasize that the staff seem genuinely excited and youthful in appearance and demeanor (if not age as well), and this certainly relieves stress from the purchasing experience. FULL DISCLOSURE: On my second purchase, my sales representative asked if I would be comfortable posting a review of their dealership. I received no incentive or preferential treatment, and no expectation of review score was dictated. I am happy to provide positive word of mouth for this dealership from two favorable experiences in a row. More

I had by far, my BEST car buying experience after 4 purchases in my life. This was my first purchase at Spreen Honda and I have to say it was pretty remarkable. They just do things differently, they ar purchases in my life. This was my first purchase at Spreen Honda and I have to say it was pretty remarkable. They just do things differently, they are kind and friendly, everyone is happy, the atmosphere is fun yet calm as well, very unique dealership. I bought a 2010 CRV and it is the best vehicle I have owned, this was my first import purchase and unfortunately I have to say this vehicle is far superior to my previous chevys. Big thanks to Todd in Finance and Andrew my salesperson, they made it fun and thanks to the staff for announcing our names and applauding, letting my daughter hit the gong, wow that was loud, and great tacos too! Thank you Spreen Honda you have a client for life. More

I e-mailed them about a used car I found listed on http://autotrader.com. The next day I got a call from Kurt Spreen. I asked him a few questions about the car and set up a time to see it. My family m http://autotrader.com. The next day I got a call from Kurt Spreen. I asked him a few questions about the car and set up a time to see it. My family made the long trek from LA to Loma Linda, drove the car, and liked it. I said I would buy it for the advertised price - it was a good price so I didn't even try to negotiate it. Kurt handed me off to a salesman named Dennis Anderson who was polite until I said that I didn't want to purchase the extended warranty - I just wanted to purchase the car. Dennis then rudely told me that he would not sell the car to me unless I bought a $2,100 extended warranty from their dealership!! Dennis started ranting about how they wouldn't make a dime on the car without me buying the extra warranty. He said he didn't see why he had to bend over backwards filling out paperwork if he wasn't going to make any money. He and his manager then flatly refused to sell me the car unless I bought the warranty. I was shocked! I didn't set the price. I didn't even try to negotiate. Why are you getting upset with me when i'm just offering to buy a vehicle at the price you set!? Unbelievable and blatant false advertising on their part!! If the advertised price was contingent on buying an extended warranty then they need to state that up front....and certainly, they should have mentioned it to me during the phone call. My family wasted an entire day driving out there, filling out paperwork...only to have him refuse to sell the car to me at the last minute. More

This dealership is such a joke. I went in to purchase a car and took my friend who is in the business. After jerking me around for roughly 2 hrs without even showing me a car, the sales manager comes out a car and took my friend who is in the business. After jerking me around for roughly 2 hrs without even showing me a car, the sales manager comes out and asks me what the problem is, I then replied with "your numbers aren't making any sense." He replied with "I actually came out to tell you to leave, we aren't selling you a car." I guess they don't like customers who actually know what they're doing when they go to buy a car. These guys are trash and set a bad example for all car salesmen. They couldn't explain why a 19k car was netting a $455 car payment on a 60mnth term with 3.9% interest. I'm no math genius but these guys are shady as hellllllll. Looks like they find their salesmen on the streets of S.B. dressed in jeans and their crappy blue T's. More

I am very sure Spreen Honda is an excellent family dealership. I just had to come across FELIX AYALA and TONY LOPEZ. The worst customer care I've had in my life. Hopefully no other customer have to go dealership. I just had to come across FELIX AYALA and TONY LOPEZ. The worst customer care I've had in my life. Hopefully no other customer have to go through those 2 "internet department jerks." Spreen Honda was the dealer that offered me the lowest quote, but also the dealer with the worst customer care. No follow up e-mails or calls, lying about taxes, even sending me a quote for the wrong car! And after I expressed my dissapointment toward their customer service, the fleet manager couldn't handle it and had a "little tantrum". He actually had "Felix" call me and tell me that I made him "so mad" that he was raising the price on the car. Can you believe that?? HAHAHA!!! He even dared me to go to their dealer because I was not going to get their "super special internet price anymore". "The sales department don't have those deals". He is actually talking AGAINST his own dealer!!! WOW, that's very impressing. Mr. Spreen, you need to hire more qualified people. Now Mr. Ayala and Mr. Lopez FYI you don't treat your customers like that because reviews can be a B*xxx. More

The experience at Spreen was unlike any I have ever had when buying a car. These guys are so chill, they have a very cool atmosphere at the dealership. They celebrate every purchse with an announcement and when buying a car. These guys are so chill, they have a very cool atmosphere at the dealership. They celebrate every purchse with an announcement and congradulations, they then escort you to a Spreen gong, that you get to blast as hard as you want, it's just a lot of fun. I was referred here by my co-worker who had a great experience and I would recommend them to anyone. I bought a 2005 Certified Honda Odyssey for my wife and we had the kids with us and they did everything possible to keep the process short and simple, I love that. Vu was wonderful, he really worked hard for us, he got us the payment we had to have and the vehicle is everything that we wanted and expected. Derek, the finance manager did a good job as well, he kept it quick and essential, we were in and out of his office in 30 minutes. I forgot to mention they wear t-shirts, tennis shoes, and jeans, no zoot suit wearing slimy salespeople here! GREAT EXPERIENCE!! More

After 2 months of dealing with other Honda dealerships I decided to give this dealer a try. I received an internet quote for a 2009 Honda Civic LX well under MSRP and another email saying they would take $5 decided to give this dealer a try. I received an internet quote for a 2009 Honda Civic LX well under MSRP and another email saying they would take $500 off their best quote. Of course I was skeptical as I know the sneaky tactics of dealerships. I went in and was immediately greeted by John Cusi. I showed him the e-mail specials I had received and let him know I was a first time buyer. He was very friendly and informed me they would honor the internet price on any Honda Civic. I picked out my vehicle and went ahead with the credit app. I received a great rate (with a co-signer with average credit but longer credit history than mine) and was only required to put $1000 down. All other dealerships wanted $2000 +!!! Also while in the finance office doing all the paperwork extra features were offered to me but I was not pressured in any way. They also threw in a free alarm system!!! I was very thrilled with the way this dealership treated me and would definitely recommend it for anyone in the market for a vehicle. They have a very large inventory & excellent customer service. Ask for John Cusi. More

Against my better judgment, I took my '05 element in to have the window regulator replaced and get an oil change. They called back with the parts/labor price and I was shocked. $380+! I had already look have the window regulator replaced and get an oil change. They called back with the parts/labor price and I was shocked. $380+! I had already looked up the part since I was considering replacing it myself and knew it was around $100. I was expecting the parts/labor to be around $200. I told them I would call back and let them know if I wanted them to proceed. I called Riverside Honda immediately to get their price. I had previously had a very positive, honest interaction with someone from Riverside Honda over the phone. Sure enough, they were happy to give me their price for the part and the labor. It was less than $250...which was over $100 less than Spreen's price. AND...he said I could bring it in "within the hour." Wonderful! If I ever buy another Honda it will be from Riverside Honda...and I'll be taking our car there for service from now on. I shouldn't have been surprised, but I was. Spreen was charging for labor what Riverside was charging for the entire job. Nearly half again as much! I called Spreen back and got them to match Riverside's price, so they get a thumbs-up for that...but I won't be taking my chances with their service prices ever again. I'll just skip the hassle and drive the extra miles to Riverside, where they seem to treat their customers with respect and don't over-charge. More

My son and I have been looking for a new car for sometime and we have been watching the newspaper ads very closely, looking for that really great deal. Finally we saw what we had been looking for a low price and we have been watching the newspaper ads very closely, looking for that really great deal. Finally we saw what we had been looking for a low priced Honda CR-V at Spreen Honda. We went there on July 5th to check out the car and hopefully make a purchase. We called ahead of time and spoke with Paul Clark one of the managers and he assured us the vehicle would be ready for a test drive when we arrived. So that afternoon we got down there and took the certified CR-V for a spin and I was amazed at how low pressure everything was, I had to ask to move along to running my credit and talking numbers, I had to ask to buy the car. This was very different and very nice. We bought the CR-V for wholesale value not retail and that was the beginning price, we didn't have to haggle with them. Again this was a very nice experience compared to past buying experiences. More