Spradley Ford Lincoln - Service Center

Buyer beware! I have dealt with the ford dealerships in Pueblo since 1982. Having purchased many new ford products and services I was always satisfied with their cu I have dealt with the ford dealerships in Pueblo since 1982. Having purchased many new ford products and services I was always satisfied with their customer service. Over the span of the last two years I have experienced nothing but poor workmanship, misinformation, and attempts at cheating on services needed. I will stop short of calling them liars but the last five visits have been a nightmare with their service dept. I have vowed not to purchase another ford product and to never give spradley ford anymore of my business. Buyer beware! More

Very dissatisfied We are from Oklahoma and my husband was in his way to Colorado to do a job. Unfortunately his truck broke down and was towed to Spradley's where they We are from Oklahoma and my husband was in his way to Colorado to do a job. Unfortunately his truck broke down and was towed to Spradley's where they did an evaluation of what was wrong withdraw vehicle. They were going to charge us $8,000 yes I said $8,000 to fix the vehicle. I was shocked it would be that much. When the report was sent to me and after looking at it they were going to charge us for things that did not need to be done. We had already had an oil change, breaks were not metal to metal, etc. when we drive to CO to pick up vehicle Patti told us the transfer case was broke in two and that it would not drive. After looking under the truck it was NOT broke in two and it did drive to get pulled on trailer where we were hauling it back to OK. Needless to say if you are out of state needing work done you will not get a fair price at all!!!!!! Needless to say I am getting it fixed back in OK for half yes HALF the cost of what they were going to charge! More

Spradley saved our road trip! My husband and I were on a trip from Minnesota to New Mexico in our new C-MAX Energi when we heard an awful sound coming from the front driver-side wh My husband and I were on a trip from Minnesota to New Mexico in our new C-MAX Energi when we heard an awful sound coming from the front driver-side wheel. We got towed to Spradley Ford in Pueblo, CO, and they worked us into what looked like a very busy Monday morning. After just a short wait in their lounge, the service department folks showed us a tiny rock that had gotten lodged in our brake caliper and was scoring the disc. They didn’t charge us a penny and sent us on our way cheerfully — Spradley saved our road trip, many thanks! More

*Unsympathetic Nightmare - Regarding Patti - RESOLVED I have been temporarily in Pueblo, CO for the past few weeks on rotation with a hospital in town. I needed to have my transmission fluid changed, so I I have been temporarily in Pueblo, CO for the past few weeks on rotation with a hospital in town. I needed to have my transmission fluid changed, so I called Spradley Ford Lincoln Service Department and originally spoke with Patti on Monday 09/14/2015 for my Mitsubishi Lancer GTS where I mentioned that this version requires special CVT fluid. Patti mentioned that they would be able to schedule me the next day and after I asked, she mentioned it would be a complete total of $195.95. 09/15/2015 – The Initial Appointment I met with Patti and she instructed a worker to collect information from me and take my keys outside. I then go back inside and speak with Patti about how long she thought the service would take. She mentioned it would take an hour and a half (which was until closing). 15 minutes until 6 PM I went to the counter and asked about my vehicle and was informed that they were out of the fluid. I asked why I was not informed earlier, but Patti is very pushy and told me the best they could do is the same time the next day and Andy would bring the car around the front. I thought it odd that when I mentioned time is important as I work long shifts and I am taking time off to get this service done. Patti seemed unaffected. I was bothered at this point based on the lack of explanation it looked like I had to come back tomorrow, regardless. 09/16/2015 – The Next Appointment I spoke to Patti in the office and she seemed frustrated and irritated. I thought to myself, “Yes, I am back again to get the service done for the second time.” I obviously could tell she simply did not want to deal with me and my “problem” service. After ignoring me for 10 minutes, she eventually spoke to me out of “courtesy.” I kept calm and asked her if she was able to get the correct fluid. She agreed and one of the servicemen helped by collecting my keys for the second time. I went back to the counter with about 5 minutes until closing and inquired about my vehicle. Patti calculated the costs and before giving me the cost, she stated “wow this price is much cheaper than most people get this for.” I asked about it and then she said a total of “$239.40.” I immediately thought how it could be that much and told her that this could not be right and asked how she got to the total. She sighed and explained swiftly that this was the cost of the labor hours and the cost of the actual fluid. I told her about the total she gave me over the phone and she simply repeated the total cost by stating, “well this is the cost now with labor.” I knew something was not adding up, but it was such a long day already that I did not want to debate charges. As the transaction proceeded, she gave me a card of “Owner Advantage Rewards” in which she said, “I made $10 off of this service, wow!” and that I can use it for an oil change here at the shop. I was immediately offended based on our original conversation where I clearly stated that I was in Pueblo temporarily. She did not seem to listen to that or the fact where I said that my vehicle requires special CVT fluid upon initial communication. *Shortened, but please read the BBB complaint. EDIT: **Dealer made right in promise to reimburse amount difference between what was quoted and amount paid, and Patti was retrained. More