Spradley Chevrolet

Great experience Just bought a new truck from Corey Ballentine and I couldn't recommend him more highly. The high temp that day was in the single digits with blowing Just bought a new truck from Corey Ballentine and I couldn't recommend him more highly. The high temp that day was in the single digits with blowing snow, and I must have had him bring 6 or 7 trucks up. Not only that, but after writing up all the paperwork, we changed or mind and had to redo everything for a different truck. Corey never once looked agitated, which is more than I could have put up with. Great experience and a good price. More

Improved customer experience for our new car purchase We were looking to trade in our 2010 Chevrolet Traverse LTZ and purchase a new vehicle. Unfortunately, our first dealership offered us a great price b We were looking to trade in our 2010 Chevrolet Traverse LTZ and purchase a new vehicle. Unfortunately, our first dealership offered us a great price but only offered $17000 for our trade in which was $4000 less than the blue book value of our trade in. Obviously we walked out. We decided to visit Spradley Chevrolet to see what they would offer as a trade in since we purchased the vehicle from them in 2010. Our only hesitation for our visit was that the sales manager who oversaw our 2010 purchase may still be employed at Spradley. That sales manager was rude, condescending, and lacked any sense of courtesy and customer service. The only reason we made the 2010 purchase was due to the sales rep, Andre, who made up for any issues we experienced. Fortunately, we met Matt Pierce, the sales rep, and the current sales manager, Dan Haas, who worked with us in a friendly, honest, and courteous manner that was a completely different experience from 2010. We never felt pressured nor thought that Matt or Dan were trying to take advantage of us during our purchase. We felt like Matt and Dan were working WITH us to make a deal and not just WORK us for a deal. We were offered the invoice price for the vehicle, $20000 for our trade in, and at cost purchase for three items that were not included in the vehicle. We were happy with this deal and Matt and Dan were able to close the deal in a few ours to accommodate our busy schedule. We could not have asked for a better experience for a car purchase. More

30,000 mile tune up gone wrong I have been a proud hyundai owner for 2 years. I have always been extremely pleased with the service I have received from hyundai, which is why I feel I have been a proud hyundai owner for 2 years. I have always been extremely pleased with the service I have received from hyundai, which is why I feel so strongly that I need to report the service I received at a hyundai dealership recently. On Thursday, August 14th, I took my 2013 Hyundai Elantra GLS to the Spradley Hyundai service department in Pueblo Colorado for an oil change and 30,000 mile check up. They gave me an estimate, told me they would have the car ready that afternoon, put me in a rental car and sent me on my way. Several issues arose over the next few days: The first was that my car was not done that afternoon, nor the next day, or on Saturday when I arrived to pick it up, even though they had told me on the phone that morning that the car was ready. After waiting for over an hour in the service office I was told I was ready to go. When I got to my car I saw that it was not cleaned, the plastic was still on the seats and paper on the floor - which I had to dispose of, and I had to find the car on the lot MYSELF instead of having it pulled to the door. This is disrespectful to your customers time and to their vehicle - I can't believe that my car was in dirty condition with trash inside the vehicle when I got it back. The second issue began on Friday with a phone call from the service manager, Scott. He called to tell me that my car needed a fuel injection service, and that this would put me at the upper end of the $350-450 estimate he had originally quoted me. He said he felt very strongly that the fuel injection service was needed and that if we did this I would be right at $450. When I arrived to pay my bill my charges exceeded $700. I understand if an estimate is just that, an estimation of charges - but for the actual charges to be close to DOUBLE the estimated price is ridiculous.To Scott's credit he did adjust the charges when I told him that was no where near the amount we had discussed less than 24 hours ago - however I still ended up paying $495, which exceeded the "upper limit" of my "estimate". The above issues aside, it is really the last problem that put me over the edge. It is my belief that all customers deserve the same level of respect. I realize that I appear very young for my age; however that is no excuse to call me "honey" or "sweetie" instead of my name by the service personnel. The customers around me were consistently called "Mr. Speer"; however it was only after I became visibly irritated that I was referred to as "Ms. Smith" or "Emily". As a young physician, I cannot imagine behaving in such a blatantly unprofessional manner towards patients or any staff member I work with. I was not given a service survey to fill out, as I would have certainly failed the center. Please take this information to make Spradley Hyundai step up and get their standards to the same level as other Hyundai dealerships. More

Great Experience I had a great experience with Spradley Chevrolet. Daniel Gibbs was great to work with and he got me the best deal possible to ensure that both partie I had a great experience with Spradley Chevrolet. Daniel Gibbs was great to work with and he got me the best deal possible to ensure that both parties were satisfied. I appreciate the integrity and honesty in working with their team. More

Experience at Spradley Chevrolet Nik met us in the car lot and quickly determined our desires and need. He showed us a couple different vehicles. He then told us about a pick-up whi Nik met us in the car lot and quickly determined our desires and need. He showed us a couple different vehicles. He then told us about a pick-up which just came on the lot. We went to look at that vehicle, 2008 Sierra Truck. We decided to purchase that one. Nik had to get back to another customer, so he put us in with another person. That person did not really deal with us at all - gave us a ridiculous offer. As such we left. Once home, we called the manager and explained what happened. We also talked with Nik. Everyone worked out a satisfactory price and we agreed to buy it. The next day, Nik met us and showed us the cleaned up truck. Nik had everything all ready for us - we just needed to sign the paper work. Later Nik called and told us they had the manual to the truck. He saw to it that it was mailed to us shortly after the title was mailed. Nik was very personable and took care of details. I would recommend Spradley Chevrolet (it was my second purchase there) and I would recommend that they contact Nik for working on the sale. More

Great Service Thank you for taking good care of me! The service was excellent. Kregg and Tom were very professional and friendly. Best of all, I absolutely love my Thank you for taking good care of me! The service was excellent. Kregg and Tom were very professional and friendly. Best of all, I absolutely love my new car. More