Sport Subaru

I went to Sport Subaru to test drive the Subaru WRX for my son. A very nice salesperson by the name of Mike gave a professional presentation of the WRX. We asked Mike for a test drive and he wanted to know my son. A very nice salesperson by the name of Mike gave a professional presentation of the WRX. We asked Mike for a test drive and he wanted to know if we were ready to purchase a vehicle today. We said that if we liked the car we would make an offer and discuss price. Mike excused himself and came back a couple of minutes later and said the manager had said we needed to fill out a credit application before we test drove the vehicle. He did explain that this type of vehicle was not typically test driven until the customer was very close to a purchase decision. To his credit he was very apologetic and said the decision to require a credit application was not his but the management's. I will NEVER fill out a credit application without first test driving the vehicle. Aside from Mike, I would not recomend this dealer to anyone as their business practices are completely out of touch with today's dicriminating buyer. I went to Mastro Subaru, Test drove a WRX and purchased the vehicle the same day. Outstanding treatmant at Mastro Imports. the management scared me off at Sport. More

Leon was very patient while we made our decision. He was not pushy as most car salesmen are. He understood our needs. John was AWESOME! He helped us out a great deal with keeping our payment where we w not pushy as most car salesmen are. He understood our needs. John was AWESOME! He helped us out a great deal with keeping our payment where we wanted it to be while still offering us the extras that we wanted. He even worked on finding us a lower interest rate and came through. We really appreciate the service that we received by these two gentlemen. More

We ended up at Mastro Subaru after being treated very poorly there. After showing interest in a car, we were told we could not test drive it because they only let serious buyers test drive cars. Well t poorly there. After showing interest in a car, we were told we could not test drive it because they only let serious buyers test drive cars. Well two days later we bought a car, I guess that wasn't serious enough. When we questions the policy, he actually told us that he had a serious customer waiting for him and he needed to take care of them. In his defense, he did tell us to come back the next night and we could take a test drive. Instead, we went to Mastro Subaru and bought the car from them. We were told by several people to go back and ask for a different sales person, but after the poor treatment we no longer wanted to buy a car from that dealer. Alex also told us that he could not negotiate on the price of the car, becuase they had so few on the lot and they sell quickly. Mastro actually sold us a better equipped car for less than the sticker. When we asked about financing, he pulled up the Subaru web page and showed us the offers, but would not answers questions we had. We did this at home before we got to the dealer. He was no help what so ever. More

Went to Sport Subaru after positive interactions at two "sister" (Don Mealy Owned) dealerships. We were looking for a used Tribeca - we were told there were none available. We walked around back and saw "sister" (Don Mealy Owned) dealerships. We were looking for a used Tribeca - we were told there were none available. We walked around back and saw a used Tribeca but was told that was the GM's car he was driving. An employee pointed to a vehicle saying he sold it just the day before. We left, not thinking much more. Then, about four hours later, I got a call saying there was a vehicle that our salesman "must have overlooked." Said it was very clean, the pictures online looked nice so we headed back the next day. Upon returning, sure enough the car they "overlooked" was the same one the salesguy "sold the day before." The inside was filthy with food under the seats, scuffs on the leather, parts were missing from the vehicle. The outside was not much better. My wife test drove it anyways, and the salesman went with us. He sat behind my wife and the entire time she was driving was making comments about her driving (too much acceleration, took corner too fast, braked too hard... you know, the things you normally do in a test drive of a car you're about to spend $20k on...) The salesguy kept asking "well if we can promise it will look brand new, how much would you give for it". Nothing, won't even talk about price until it looks new. I told them to call me when it was back to looking like new and I'd consider it. Still no call from them regarding that. As we were leaving, one of the GM's stopped to speak with us and apologize for the vehicles condition. He tried using a tactic that "we're selling it to another dealership tomorrow, but that means it's still available today." Weeks later, that vehicle is still on their lot, obviously not having sold and transferred to another dealership. My entire interaction with this dealership seemed shady - definitely will not return. More