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Sport Mazda - Service Center

Orlando, FL

4.7
2,677 Reviews

2,677 Reviews of Sport Mazda - Service Center

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September 16, 2019

Excellent Customer Service Ellie Diaz was my Service Representative, she was very polite and professional. My car was serviced on time and any issues were explained to me in ful More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ellie Diaz
Sep 19, 2019 -

Sport Mazda responded

Isn't she a sweetheart. Ellie always has a smile on her face and makes you feel so good whenever you are working with her. I want to thank you for writing to let others know about Ellie Diaz and your experience at our Service Center. Testimonials, like yours, are very important to my staff. Sport Mazda has a great reputation and it is all because of great customers like yourself. Thank you so much and you will always be welcome at Sport Mazda. JAY MEALEY, OWNER

September 13, 2019

Sports Mazda is Excellent for Service and Car Purchase Very happy with Sport Mazda! Service technicians are so helpful, kind and professional. Waiting area is very comfortable, has WiFi and snacks. Wis More

by Cris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ellie Diaz, Aida Cabrera, Nick Radoslavov, Angelo Nieves
Sep 19, 2019 -

Sport Mazda responded

Cris, Thank you for your nice testimonial. I really appreciate hearing from our loyal customers and want to thank you for taking the time to let others know about the Sport Mazda Service Center. I do believe we have one of the friendliest and most caring service teams and they do an incredible job of taking care of our customers, and their cars. So happy that you enjoyed the facilities and the amenities we have provided to make the service wait more enjoyable. I will pass the Costco idea on to my Service Manager. Thank you for your nice thoughts. JAY MEALEY, OWNER

September 12, 2019

Service A bit too long of a wait for just an oil change and tire rotation and car wash. Friendly but very busy which I understand. Appointments should matter. More

by nandavis8000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I was greeted by someone who took my keys and mileage but don’t recall his name. , Ellie Diaz
Sep 19, 2019 -

Sport Mazda responded

Nan, I apologize if your service visit was not up to your expectations. That means it certainly wasn't up to mine. I am grateful to my hard working service team and know that they try to make every service their best. I must say that we have experienced some unexpected absences recently and I am hoping that you will never have that kind of experience again. I want to thank you for your comments. I do want to know so that we can make sure our customers do get the service they should expect at Sport Mazda. Please accept my apology and thank you for being our valued customer. JAY MEALEY, OWNER

September 10, 2019

Perfect Service Good experience from start to finish. Gave me a quote for work in line with national average. After work was done service tech billed me $50 less. He More

by i_d_cairns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ellie Diaz, Angelo Nieves
Sep 22, 2019 -

Sport Mazda responded

I really appreciate your valuable time to write this testimonial. I know Ellie Diaz and Angelo Nieves, your two Service Advisors, will be grateful to you for the kind comments and for letting others know about your experience. As you experienced, we are always looking for ways to make your service visits more enjoyable and profitable for you. It was great that you had your car well maintained and then the unexpected discount. It is what our customers deserve and should expect here at SPORT MAZDA. You will always be our welcome customer. Thank you, JAY MEALEY, OWNER

August 29, 2019

Superb Service Staff! We came in for our oil change and the staff was so Kind and Polite. We can easily go anywhere else to get these services done, but we choose to come b More

by Will & Jessica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Radoslavov
Sep 03, 2019 -

Sport Mazda responded

Will and Jessica, I am so proud to have you as our loyal customer and may you always receive our best possible service each and every time you visit. I am grateful to Stephen and Nick for taking care of you and your car and providing you the service experience you deserve and should expect at Sport Mazda. Thank you so much for trusting us and I promise that you will always be welcome and appreciated at my dealership. JAY MEALEY, OWNER

August 27, 2019

Great costumer service Nick he has a great costumes service skill and very professional with high quality of Consideration to make sure the customers leaves very satisfied. More

by GEHAN_SUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Radoslavov
Sep 03, 2019 -

Sport Mazda responded

Nick is a wonderful person and a caring service professional who makes sure customers like yourself receive the best service possible each time they visit the Sport Mazda Service Center. I want to thank you for taking your valuable time to write this testimonial and express our appreciation to have you as our valued service customer. Thank you for your trust in my service team and for letting others know how much you recommend them for the care of their valued cars. JAY MEALEY, OWNER

August 26, 2019

Always great place to bring your car for scheduled maintenan I bought the car here and will always bring it for maintenance. Great dealership always gets the job done on time. Good service advisers to work with More

by $p33dmazda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ellie Diaz
Sep 03, 2019 -

Sport Mazda responded

It is our pleasure to provide you the service you deserve and should expect, every time you visit the Sport Mazda Service Center. On behalf of the great team of Service Advisors, like Ellie Diaz and Stephen Mendez, and the certified technicians who work on your vehicle, we are proud to be here to provide you and your car our best service. Your testimonial is greatly appreciated and we look forward to serving you any time you need us. Thank you for being our loyal customer. JAY MEALEY, OWNER

August 24, 2019

It good for me i will be coming soon because karina make me Karina is the best one on the dealer i very appropriate her she os know how can talk to people she is providing the one in the dealer .i hope we und More

by Iberst
Recommend Dealer
Yes
Employees Worked With
Karina Concepcion
Aug 26, 2019 -

Sport Mazda responded

Iberst, I am so happy that you found Sport Mazda and Karina. She is a wonderful and kind person and a caring sales professional. I am grateful to her for making your visit a good one and know that she will appreciate all the nice things you had to say about here. If she made your experience special than it is because you deserved it. Sometimes our great customers do not understand just how much they do to make the experience great for both you and the salesperson. It sounds like you are one of those great customers. Thank you for being our valued customer and you will always be welcome here at Sport Mazda. JAY MEALEY, OWNER

August 23, 2019

I’d only recommend seeing Brittany She’s amazing and actually let me know what I’m covered for and not covered for since the sales rep told me I had no coverage on anything. Also, there More

by Tashna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Schultz
Sep 05, 2019 -

Sport Mazda responded

Tashna, I am grateful to you for being able to overlook the incident you related in your testimonial. I want to apologize for the unacceptable behavior of a member of my staff, and promise you that it is not behavior that I condone. Our reputation as a family-friendly dealership is well documented and I am so happy that you were still able to provide the 5 star rating for Brittany Schultz. I am thankful that she has your trust and you will return to us for future service because of it. I want to thank you for being a loyal customer. You are welcome to let the Service Manager, Chuck, or myself at Jaymealey@gmail.com know if we can be of any assistance. JAY MEALEY, OWNER

Sep 05, 2019 -

Tashna responded

When I said Brittany is the only reason I’ll come back or book any services, I truly meant it. From the first day when I got to Mazda in October 2018 it’s been nerve racking, which wasn’t good for my pregnancy. I was told I could lease. Then I was sent home with the car. I had to come back 5 days later because I had to finance. I wasn’t able to switch the car, I was told I had no warranty coverage, I was told a million things under the sun that wasn’t true. The only reason I returned back was because of the recall. If Brittany wasn’t there and didn’t tell me the truth I promise I would’ve never came back. I understand that I’m 1 out of the million customers your dealership has. But I know what’s it’s like in the customer service industry. I work in it. So the only silver lining is her. As long as she’s there I’ll go there for my services

August 20, 2019

Extremely nice people, but The staff in the service center are extremely nice and very informative when keeping us updated. However, this is the second time we've had the vehic More

by kzevchik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Radoslavov
Sep 05, 2019 -

Sport Mazda responded

Thank you for your kind comments for Nick and the staff at Sport Mazda Service Center. Please accept my apology for the oversight on the resetting of the Service is Past Due message. It is certainly something that we should have made sure took place. I have asked the new Service Manager, Chuck McIntosh, to insure that our service closure procedures insure incidents like this are eliminated. I am very proud of the quality of service we provide and want to thank you for bringing this to our attention. You are our valuable customer and we look forward to the opportunity to provide you the service you deserve, every time. JAY MEALEY, OWNER

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