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Sport Mazda - Service Center

Orlando, FL

4.7
2,678 Reviews

2,678 Reviews of Sport Mazda - Service Center

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April 21, 2015

Great service when you need it. Ellie scheduled me for a recall on the passenger air bag. In addition I had a water pump leak. This was an unscheduled event,but Ellie put it on sched More

by George 10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ellie Diaz
Apr 25, 2015 -

Sport Mazda responded

Ellie hasn't been with us long, but she has proved to be just the right person for the job. She is friendly, but more than that, she is a caring professional who cares for her customers and their cars. I must tell you that I am proud she is a member of our service team. Thank you for letting us know how she helped you. Have a wonderful day!! Jay Mealey, GM/Partner

April 18, 2015

Helped us get a repair while over 5 hours away We were traveling from the North, over 1000 miles from this dealer location. While headed down and still in South Carolina, I called and spoke with E More

by visiting from NorthEast
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin in repairs, Ellie Diaz
April 15, 2015

Excellent Service Donny has provided excellent service for my car during the last 3 years I own a Mazda 3. He is knowledgeable, courteous and provide me good advises. More

by jliao5720
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Liao, Donny Larson
Apr 17, 2015 -

Sport Mazda responded

To many, Donny is the Sport Mazda Experience. He does an excellent job and honestly advises all his customers to insure they and their car receives the best service possible. He has become "The Advisor" to many, many customers, and I assure you that we will do everything possible to make sure he is here to take care of you every time you visit. Thank you for taking the time to let us know. Jay Mealey, GM/Partner

April 14, 2015

From the beginning it was horrible Miscommunication from the beginning. I was not informed to bring in a card to get my car serviced. Donny had to tell me to listen and should have ques More

by Disappointed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Barby Irby, Donny Larson, Julio Garcia
April 13, 2015

Vacation disrupted by car breakdown Our car broke down while in Orlando. We had traveled from the Northern Virginia area, and had no idea of what to expect from service repair shops in t More

by jsilver20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donny Larson
Apr 15, 2015 -

Sport Mazda responded

We were very happy that Donny was able to make your visit to Orlando a little better. He takes his job very serious knowing that his customers and their cars depend on him. You will be happy to know that he really is the honest and sincere trusted adviser that you experienced. We are very proud of Donny and all of the great service professionals at our dealership. We thank you so much for your testimonial and we will take your words to heart. Jay Mealey, GM/Partner

April 12, 2015

Nice experience She is always available to provide a good service, She's very professional ,attentive, bilingual and knows her work, great customer services. Always i More

by Alain79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ellie Diaz
Apr 17, 2015 -

Sport Mazda responded

Thank you for letting us know about your experience with Ellie. She is all of the things you said and more. We are so proud of our servicewriters and the fine job they do for our customers every day. They are your voice on the service bay, taking your needs and making sure the technicians know what needs to be addressed. You are kind to write and we do appreciate you and your words very much. Thank you, Jay Mealey, GM/Partner

April 12, 2015

excellent experience First time user and had a great experience from Ellie the service adviser to Jason the tech who did the work on my vehicle. First Ellie she really kn More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason , Ellie Diaz
Apr 15, 2015 -

Sport Mazda responded

I appreciate your review more than you know. Most of the time our customers do not have the opportunity to see our techs work on their cars. I am glad that you did. It is our great group of servicewriters, like Ellie, that you usually work with who make sure your wants and needs are communicated to the techs. Between them they insure you and your car are treated well. Thank you for taking the time to let us know. Jay Mealey, GM/Partner

April 08, 2015

Great service and support Despite being super busy, Ellie still treated me with kindness and courtesy. Service found my brake fluid to be off-color and flushed it right away. More

by susu279
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ellie Diaz
Apr 17, 2015 -

Sport Mazda responded

I think that to Ellie, she takes a personal interest in making sure your car is safe and you are happy before you leave. Thanks to our loyal customers, we are busier than ever. But Ellie and the other service staff still make sure you receive the personal attention you deserve. They try very hard to do the right things, with "kindness and courtesy". Thank you for letting me know. Jay Mealey, GM/Partner

April 08, 2015

Exceptional Cutomer Service Sports Mazda did me a huge favor. I bought a used car from them and had it in the garage until my 17 year old son was ready to use it. He sat in the c More

by cecilbatt11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kevin Mullinax
Apr 17, 2015 -

Sport Mazda responded

Thank you for letting others know about us. Kevin Mullinax is our new Service Manager, and it looks like we have someone who really cares about our customers. I am so proud that we have the right type of people who enjoy doing the right things. Your story made me imagine just how happy your son was about the car, sitting in it until the battery ran down, and how much it meant to you for him to be happy. It was our pleasure. This is a story that makes me smile and I thank you again for letting me know. I hope you and your son have a wonderful day!! Jay Mealey, GM/Partner

April 07, 2015

Excellent I visited this service center for a routine oil change. I scheduled able to schedule my appointment online. The entire experience was great! Excellent More

by Chris1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donny Larson
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